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• A seasoned GTM leader in SaaS organisations, keenly focused on driving customer ROI, retention and revenue growth. • Over 25 years in-depth IT experience, a west coast technology veteran adept at building and harmonising international teams for high growth companies.• Exceptional skill in establishing rapport and collaboration across all levels of the organisation - a strategic partner in delivering business results.• Passionate about hiring, retaining, developing and promoting top talent. Leads with empathy, transparency and trust.I am an experienced technology leader who brings a unique transatlantic perspective, having built and led high-performing teams in both the US and EMEA.I joined Okta in 2014 when the company was at $30M ARR and played a key role in driving growth to $1.5B ARR by 2022. As a founding member of Okta's EMEA leadership team, I helped expand the region's revenue from $2M ARR to $100M.More recently, I served as the first General Manager for Benchling in EMEA, where I was tasked with transforming a 100-member team into a focused, efficient operation. My leadership helped streamline operations and provide strategic direction to the company's life sciences-focused SaaS platform.With a blend of US and European business experience and expertise in leading pre-sales and post-sales teams, I’m well-positioned to guide high-growth operations looking to grow on both sides of the pond.
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Head Of Customer Sucess, Emea And ApacZoomUnited Kingdom
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General Manager - Head Of EmeaBenchling Jan 2023 - Oct 2024San Francisco, California, Us* Responsible for all aspects of EMEA business. * Owned GTM strategy, aligned cross-functional teams to drive customer acquisition, retention, and revenue growth.* Collaborated closely with Product leaders to provide feedback on regional requirements and influence development.* Focused Marketing efforts on Enterprise ABM/data driven strategy.* Developed partnership strategy to support expansion into new markets.* Face of the business in EMEA, handled press and keynotes at events. -
Regional Vice President, Customer First, EmeaOkta, Inc. Nov 2020 - Dec 2022San Francisco, California, Us* Regional CCO - directly responsible for EMEA Customer Success, Professional Services, Edu Services, and Renewals. * Developed and implemented strategic processes to drive customer engagement and satisfaction across EMEA.* Strengthened Okta’s position as a market leader in IAM by developing tailored solutions for enterprise customers. * Established and tracked customer success KPIs to measure performance and regularly reported to C-Suite. * Managed a $40M ARR book of renewals business and $10M of PS Bookings. Consistently delivered 90% GRR, 115% NRR. * Executive Sponsorship duties on top accounts. -
Sr. Director, Customer First EmeaOkta, Inc. Nov 2017 - Nov 2020San Francisco, California, Us* Expanded responsibility to include Professional Services, Edu Services and Renewals.* Doubled the CS team and continued scaling strategically for language and geo requirements.* Established regional QBR and Executive Sponsorship processes to ensure tight alignment with customer Execs.* Founding member of Okta For Good council in Europe post-IPO.
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Director, Customer Success Amer/EmeaOkta, Inc. Mar 2014 - Nov 2017San Francisco, California, Us* Founding member of Customer Success team in HQ. * Established processes and co-authored CS playbook. * Recruited, trained, and mentored new employees. * Supported evaluation and implementation of Gainsight across the org. * Relocated to London to build out CS for EMEA. * Built a recruiting and hiring framework including ideal candidate profile, job specs, interview process. * Established EMEA specific CS strategies to support unique regional needs. * Aligned with Sales leadership to support deal closure and ensure attach of success services. * Supported business requirements for highly successful IPO in 2017. * HQ ambassador, ensured cultural alignment as EMEA grew.
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Global Head Of Information SystemsDynavax Technologies Aug 2005 - Mar 2014Emeryville, Ca, UsHead of IT for multinational biotech firm. Directed all aspects of globally aligned department including strategic planning, budgeting, project management, vendor relations, data center, service desk, asset lifecycles, compliance, and business continuity. Drove decisions on corporate IT policies and procedures. Developed and implemented three-year technical roadmap insuring alignment with corporate goals. Aligned with leadership to plan and meet strategic departmental needs. Highly focused on employee talent development and retention. -
Founder, Co-OwnerGrounded Internet Center Sep 2002 - Jun 2005Founder, owner and operator of retail Internet business center. Provided Internet access, conference rooms, print/fax capability, and top-notch technical support in SOMA/Moscone district. Managed corporate finances, customer/vendor relations, on-site staff. Wrote business plan, raised over $150,000 in capital.
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Head Of Information TechnologyVocal Point, Inc Jun 1998 - Mar 2002Early stage employee of dot com start up. Built entire IT infrastructure and scaled up as enterprise grew to staff of 100+. Saw the company through all IT lifecycles including acquisition by Telecom Italia, Italy’s national telecommunications company. Collaborated with Italian colleagues to design, align and implement IT infrastructure post acquisition.
Robert Burke Skills
Robert Burke Education Details
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Depaul UniversityEnglish -
University Of California, Berkeley
Frequently Asked Questions about Robert Burke
What company does Robert Burke work for?
Robert Burke works for Zoom
What is Robert Burke's role at the current company?
Robert Burke's current role is Head of Customer Sucess, EMEA and APAC.
What is Robert Burke's email address?
Robert Burke's email address is ro****@****kta.com
What is Robert Burke's direct phone number?
Robert Burke's direct phone number is +141538*****
What schools did Robert Burke attend?
Robert Burke attended Depaul University, University Of California, Berkeley.
What skills is Robert Burke known for?
Robert Burke has skills like Project Management, Integration, Strategy, Data Center, Data Management, Cloud Computing, Budgets, Cross Functional Team Leadership, Enterprise Software, Vendor Relationships, Information Technology, Global Head Of It.
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