Ricardo Sé Cestari Email & Phone Number

Brisbane, Qld, Au

São Paulo, Sp, Br

Co-founder of Inia Health Brazil, bringing the best international mental health corporate practices to Brazil, and helping to democratize mental health in Brazil and worldwide!

Brisbane, Qld, Au

Massively reaching organization with multiple services that help people and businesses understand and improve their mental health. Serves over 10,000 people every month, 350,000+ so far.https://iniahealth.com/Here are some anonymous feedback from our users:- "You helped me figure out what was happening to me. I was scared at first but you saved my life!"- "Thank you. I feel I’ve been fighting this for too long. I’m going to get help x"- "It helps me figure what the heck is wrong with me"- "It helped me understand my mental condition as a young person"- “I’m 19 and I’ve been wondering about my mental health for a long time but could never figure out why I was upset and not happy. I had no reason to feel sad. This helped me a great deal and I’m going to start therapy. Thank you so much.”

Brisbane, Queensland, Au

Helping to accelerate the transition towards a sustainable future by delivering innovative and reliable renewable energy installation and maintenance services in the wind space.(Consulting role to assist the company founder in launching the company.)

Qld, Au

Josephmark is a digital agency/venture studio that helps founders and established organisations design and develop their digital products. My role was in managing complex projects and teams in the creation of new ventures and their digital products. Achievements: • Created the Venture Toolkit that provides Josephmark clients with a full suite of information, tools and templates for starting a new tech organisation, including a Strategy Toolkit, Marketing Toolkit, Sales Toolkit, Product Toolkit, Project Management Toolkit, Legal Toolkit, HR Toolkit, Customer Service Toolkit, etc.• Adapted and implemented SCRUM for managing a business (in addition to just being used for tech products) in one of JM’s clients, with great client satisfaction and operational success.• Achieved very high client and internal satisfaction scores in all projects I managed.• Managed large and complex projects, some of which worth a few million dollars.

Brisbane, Au

Startup Consulting.We help startup companies go from conception to product-market fit and beyond, creating/evolving their product, enabling fast growth, amazing culture, intelligent processes, and the foundations to become a unicorn.Services:-------Temp CEO/CxO for hire.We get in, develop a strategy, build a winning team, implement the necessary processes, set the course to success and leave when you are confident everything is on the right track.-------Development of Digital Product MVPsWe build web apps, mobile apps, e-commerce, websites, minimum viable products (MVP), AI tools 10x faster, 10x cheaper, 10x more “iterable” than traditional development methods, always using agile and lean startup methodology.-------HR / People & Culture ServicesImplementing and performing services in recruiting; onboarding and offboarding; organisational culture design, transformation and curation; learning & development; employee wellness and mental health; leadership training and coaching; policies and procedures; HR systems; and more. -------Org StrategyFacilitation of strategy workshops, implementation of strategic management, ORKs, KPIs, business plans, etc.-------FundraisingPreparation of pitch decks, business plans, marketing plans, financial plans, org plans, pitch coaching, introduction to investors, etc.

Brisbane, Qld, Au

Guided GO1 clients and non-clients with HR and L&D best practices.

Brisbane, Qld, Au

I was responsible for developing the right culture and mindset in Go1 worldwide. I established all HR processes, including recruiting, onboarding, offboarding, employee relations, learning and development, performance, talent attraction, HR policies and procedures, creation of the company intranet, etc. Results:- Built the People & Culture (HR) department from zero, incl. all its processes.- Developed and implemented a custom Company Climate and Culture Survey to create a Value-Alignment index that drives all culture initiatives and many company improvement projects. - Improved the company Culture Alignment Index from 71% to 80%.- Placed GO1 as Employer of Choice Finalist by Australian HR Awards 2018, - Placed GO1 as one of the most sought-after start-ups to work for in Australia (12th place as per LinkedIn).

Brisbane, Qld, Au

Initiated and implemented customer experience management at GO1 (along many other internal projects), helping the organisation move from an NPS of -70% to +32% in 12 months and growing it further after that due to a positive and impactful culture created in the team.We also achieved excellent results in Customer Support, moving from support satisfaction rates just below industry average to consistent streaks of 100% satisfaction in ZenDesk's own metrics.

Brisbane, Qld, Au

Managed Go1's operations when the founders were in the USA for Y-Combinator.

Brisbane, Qld, Au

Helped Go1 sell its Aduro LMS, the precursor to the Go1 learning marketplace. Suggested Go1 to move to a marketplace approach.

(Occupational Health & Safety - SME)Serves medium and large companies such as Odebrecht (construction), Bimbo (food industry), Ability/Vivo (telecom), O Boticario (retail), etc.Redefined the company strategy and restructured the company, implementing initiatives such as: - Dynamic Strategic Planning and Framework w/ Balanced Scorecard (full definition of corporate strategy with the inclusion of key employees of all levels; resulting in projects for all areas and levels of the organisation, effectively creating a matrix organisation and opportunities for internal leaders to emerge and develop themselves)- Strategic Customer Service and Operations (re-wiring people’s mindsets around the Net Promoter Score, intense training, rearrangement of people based on core values, increase in collaboration and transparency)- Strategic HR (new hiring process, new employee feedback system, new employee development initiatives; climate and culture alignment survey, recurrent direct contact and feedback from all employees to the CEO), - Strategic IT (move to Google Apps for dramatic increase in collaboration, communication, reduce IT costs, and improve processes across the whole company; re-wiring IT as an enabler/multiplier of results rather than a controller/restrictor); - Strategic Marketing (full re-branding, participation in industry trade shows, PR)- Strategic Finance (hiring of experienced finance manager, updated ERP system, budgeting, project return analysis, better control of costs and projections)Results:- Double-digit revenue growth in a period of market-wide crisis- Dramatic change in company culture and employee engagement- Reached Net Promoter Scores as high as 100% (a hard and rare number to achieve)- Dramatic increase in collaboration and innovation- From obscurity to listed amongst the “300 Best Suppliers for HR 2015 in Brazil” (award received) in 1 year

(Internet / Media - Startup)Responsible for all Financial, Administrative, Legal and International Partnerships activities of this startup.Also responsible for sourcing of all initial funding necessary for the business to launch and operate in its first 2 years.Developed several of the most important national and international partnerships for the business.

(Internet Projects Incubator)Initially responsible for all Administrative, Financial and Legal activities.Also responsible for all sources of funding for BES projects and for business partnerships.

(Apple Stores Retail Chain)Helped Apple retail get into Brazil via one of their first Apple Premium Reseller program partners in the country. Developed and managed projects on: Strategic Planning, Customer Relationship Management, Recruitment and Training, Viability Study, Financial Analysis, Business Planning, Human Resources, Net Promoter Score, ERP Selection, Organization Restructuring, etc.Facilitated the company’s Board of Directors Committee weekly sessions.Results: Better performance of stores, improved customer satisfaction (improvement of NPS score from 48% to 72%), better recruiting process, better processes in key business areas, stabilization of debt, cost reduction at headquarters (approximately 18%), company turnover from losses to profits).

(Boutique Management Consulting)Led projects and consultants in the fields of: Strategic Planning, Viability Studies, Business Planning, Human Resources, Business Development, Financial Analysis, Organizational Restructuring.Clients: Unimed Rio (Health Insurance - large), Federação Unimed Rio (Health Insurance - large), Conspar (Real Estate Incorporation - medium), Travabloco (Construction - startup), MyStore (Apple Retail Chain), Grupo TVM (Retail Telecom - medium).Results: Managed highly strategic projects for my clients, producing excellent (confidential) results.Responsible for most of new business revenue for Viscoplan in 2010.

(Telecom Retail - medium enterprise)Managed projects of: Strategic Planning, Viability Study, Financial Analysis, Business Planning and Organizational Restructuring.Results: Renegotiation with Claro telecom, cost reduction at head quarters and stores, reduction of losses by R$ millions, development of an exit strategy.

(Telecom Retail - medium enterprise)Led teams and initiated projects such as: Development and implementation of a Balanced Scorecard management model based on an original strategic planning process; gathering of requirements and choice analysis for a new ERP system for the entire group of 6 high-growth companies; development of customer satisfaction surveys and KPIs.Results: Developed a new strategic planning methodology, highly practical and of easy implementation in SMEs

(ERP Software Provider - SME)Managed projects such as: business analysis; gathering of software requirements; installation and implementation of the 2Clix ERP system; change management; business process redesign; training of management and operational staff; creation of report templates based on SQL; database maintenance; troubleshooting; preparation of reports for software redesign and additions. Clients were Australian SMEs.Results: First choice PM for the most complex projects; highest client satisfaction among all PMs.

(Hospitality - SME)Initiated and managed projects such as: Management Based on Results; Simplified Balanced Scorecard; Customer Feedback Survey; Inventory Management System; Policy and Procedure Dynamic Manuals. Other work included: IT management, customer service.Results: Resort classification upgrade from 4 to 5 stars

(Internet Startup)Responsibilities included: marketing research and product development for this EBPP (Electronic Bill Presentment and Payment) start-up in Brazil.

(Boutique Management Consulting)Working as an intern directly under the company’s owner and former Booz-Allen Hamilton International Director, Giuseppe Viscomi. Activities included: preparation of intermediate and final reports for projects such as Strategic Planning, New Management Models, Viability Studies, etc., for a variety of medium and large business.

M.O.O.C., Human-Computer Interaction

M.O.O.C., Gamification

Master Of It Management, It, Business

Master Of E-Commerce, E-Commerce, Business, It

Graduate Certificate, Applied Psychology

Bachelor Of Business Administration - Bba, Fields Of Study: Business Administration, Marketing, Finances, Hr, It, Accounting, Production, Etc.

High School