Worked with the Kindle Fraud & Abuse team to investigate and eradicate frauds, and flag risky accounts or patterns with content, earnings, payments, and various other factors. To help streamline the process and make it user friendly for all genuine clients. Auditing decisions taken by other agents to ensure correct action is taken.Worked on Amazon Alexa AI model testing and training project as a volunteer.

Worked with clients and Authors to understand requirements and provide exceptional publishing, formatting and designing services. Coordinated efforts of internal team members engaged in project for solution development to hurdles to process flow and service delivery.Saved thousands of dollars by researching, suggesting and following implementation of process improvement and cost-saving initiatives and creating fresh approaches to long-standing problems. Negotiated policy and process… Show more Worked with clients and Authors to understand requirements and provide exceptional publishing, formatting and designing services. Coordinated efforts of internal team members engaged in project for solution development to hurdles to process flow and service delivery.Saved thousands of dollars by researching, suggesting and following implementation of process improvement and cost-saving initiatives and creating fresh approaches to long-standing problems. Negotiated policy and process improvements between internal teams to clarify misunderstood or unclear directions and resolve conflicts affecting team performance and directly affecting customers.Researched and analyzed trends and customer impacting issues, and suggested tools and process improvement ideas to reduce customer efforts in using our platform and publishing tools.Supported management in hiring and onboarding process. Worked as buddy for new-hires to help them settle with the process and culture.Worked as Interim Team Lead in absence of Team Lead for 3 continuous months and whenever required later as a backfill.Worked on Amazon Alexa device testing project as a volunteer. Show less

Capitalized on upsell opportunities by suggesting best-fit offerings from available company products and services. Consistently achieved revenue quota through product and service promotion during customer walk-ins.Delivered prompt service to prioritize customer needs. Answered customer questions about product availability and alternate options. Collected customer feedback and suggested store stock and display changes to exceed customer satisfaction goals.

Performed research to collect and record project related data for the startup. Worked on new project strategies and options to reach business goals with available resources. Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency. Maintained daily reports and assisted executive leaders in decision-making processes. Created and implemented standard operating procedures for records handling. Designed insightful… Show more Performed research to collect and record project related data for the startup. Worked on new project strategies and options to reach business goals with available resources. Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency. Maintained daily reports and assisted executive leaders in decision-making processes. Created and implemented standard operating procedures for records handling. Designed insightful business presentations for clients based on information provided by management. Show less

Established good working relationships with customers/clients. Developed new quality standards for better performance and reliability. Coordinated with other teams on various process improvement initiatives and followed till implementation.Provided best business ready PowerPoint presentations using various imaging tools with top-notch execution. Assisted leadership and consultants in resolving Technical issues faced by them during or prior to business meetings to ensure customer… Show more Established good working relationships with customers/clients. Developed new quality standards for better performance and reliability. Coordinated with other teams on various process improvement initiatives and followed till implementation.Provided best business ready PowerPoint presentations using various imaging tools with top-notch execution. Assisted leadership and consultants in resolving Technical issues faced by them during or prior to business meetings to ensure customer satisfaction. Suggested new tools and options based on inputs provided by stakeholders to find best graphic solutions for presentations and improve efficiency. Show less

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Provided primary customer support to internal and external customers in fast-paced environment. Preserved revenue streams by utilizing strong communication and negotiation skills. Compiled customer feedback and recommended process and service delivery improvements to management.Served customer account and technical needs across all email communications, consistently meeting… Show more Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Provided primary customer support to internal and external customers in fast-paced environment. Preserved revenue streams by utilizing strong communication and negotiation skills. Compiled customer feedback and recommended process and service delivery improvements to management.Served customer account and technical needs across all email communications, consistently meeting productivity and quality targets. Maintained 95% success rate on first-contact resolutions, escalating complex concerns to supervisors or technical teams to achieve necessary support. Assisted new hires to effectively manage their performance and understand process post-basic training completion. Show less

Helping about-to-graduate engineering and management students to gain knowledge about corporate structure, process and culture by providing them specially curated training through course materials prepared by Industry trained IIM Alumni's.Hiring, training and managing team of professional trainers to impart the course training to students and provide reports to Directors regularly.