Cultivates and coordinates student/client experience through recruitment, admissions, and active communication.Supports the design, delivery, and maintenance of online programs and events and streamlining interactive processes across the student/client lifecycle for graduate, certificate, and non-credit online learners at Purdue University.Manages projects, stakeholders, and technical problem-solving to support online learners, while also understanding multiple project management models, database functionality, and communication principles.Creates and curates content to engage online students/clients with campus, programs, and peers in multiple modalities.Develops and manages content, including onboarding, orientation, and website content for enrollment communication, in collaboration with the marketing team.Organizes and maintains online graduate orientation and onboarding through Brightspace LMS.Writes, programs, deploys, and analyzes content within CRM’s and LMS.Ensures compliance with federal, state, and institutional policies, including FERPA and HIPAA.Implements innovative and effective messaging to enhance current student/client retention and persistence.Coordinates with the student experience teams to organize engaging events, overseeing webpage content for user experience, informational relevance, and transparent cost-related information, and actively engaging with client/student-facing staff and processes to foster a supportive learning experience.

Provided a multi-faceted, comprehensive approach to academic advising for a specialty caseload of 1100+ students in first-time, non-traditional, mixed-enrollment, and second-degree programs in the Health Sciences department and prepared students for employment or advanced education in health/medical professions, including outreach, recruitment, enrollment, orientation, retention, graduation, and preliminary advising related to preparation for admission to graduate/professional schools (e.g., MD, PA, PT, OT, and other allied health professions) utilizing multiple applications, including PeopleSoft, EAB Navigate, Qualtrics, Canvas LMS, and MS Office Suite.Completed assignments/projects aimed at evaluating aspects of student/client success and curricular needs/outcomes, training and mentoring specific groups of employees, planning, and conducting workshops, graduation and retention initiatives, and communicating and collaborating effectively within and outside the department.Advised students via face-to-face meetings as well as remotely via MS Teams, Zoom, email, and phone in support of retention and graduation initiatives. Explained policies and procedures, assisted with development of academic plans to meet graduation requirements based on data trends, and provided referral and intervention services as needed. Assisted program director in assessing course needs of students, curriculum changes, resolving student issues, assessment of advising practices and programming, identifying, and resolving obstacles to success, and navigating university processes.Planned and conducted multiple events for current and prospective students.

Advising generalist with caseload of 400+ first-time-in-college students in traditional and mixed-enrollment programs.Advised students via scheduled face-to-face appointments and walk-ins, as well as remotely using appreciative advising theories and practices.Assisted students with schedule planning, course registration, academic alert and probation resolution, major and degree exploration, as well as financial assistance, campus life, career development, and local resources, providing referrals to other campus partners and offices as necessary.Facilitated New Student Orientation and assisted with processing incoming credit, course registration, and supervised a small support team to provide further support during the orientation experience.Facilitated special programs: Orientation Team pre-orientation training web course, Advising-on-Demand services.Completed regular reports on advising interactions and using PeopleSoft, Qualtrics, and EAB Navigate platforms.

Assisted in the coordination, planning, development, implementation, and evaluation of undergraduate admission support programs (EXCEL and COMPASS).Developed, managed, marketed, and evaluated of STEM Summer Institutes in Computer Science and Competitive Programming, as well as assisted in the facilitation of operations, logistics, and special events for both programs.Collaborated with advising offices throughout the rest of the institution during new student orientation and registration, including First-Year Advising and Exploration and College of Engineering and Computer Sciences advising offices, and advised students using PeopleSoft academic records, while participating in EAB Navigate integration training.Recruited, selected, and trained volunteer staff from in-program UCF students, collaborated with K-12 coordinator in outreach event planning and implementation, including on-campus STEM Experience Day.

Met with first/second-year students for voluntary, mandatory, and special advising sessions, including those pertaining to schedule planning, probation and suspension, course/term withdrawals, grade forgiveness, change of major, orientation, and plan of study review and discussion, using Banner, Oracle, and MS Suite applications.Instructed SLS course via Blackboard LMS with a focus on strategies for academic success as well as career preparation and workforce readiness.Referred students to other university departments as needed.

(recurring annual position)Managed the logistic aspects of Achieving a College Education (ACE) Day wherein five-hundred middle school students were brought in from the surrounding area to visit UCFOversaw the transportation of the students to and from the UCF campus, maintained contact with on-bus Team Captain, and made sure all students were accounted for upon arrival and departureEnsured smooth running of scheduled event sessions and timely arrival of tour teams arrived at each one, functioning as Team Captain as necessaryAssisted VIP speakers in arriving and setting up their sessions

Assisted the director of Honors Advising with scheduling student appointments and participated in them as an academic advisor-in-trainingCompleted Student Advisor, Human Resources, and FERPA training sessions, satisfying all necessary competenciesScheduled, posted, and set-up office-run events, including Honors Luncheons and How-To workshopsAssisted in managing student accounts on Honors probation in filling out necessary forms, registering for classes, and returning to good-standing within the Honors CollegeHelped facilitate the Honors Alumni mentoring program by putting students and alumni in contact with each other and providing follow-up communication for all partiesPerformed other office duties as necessary.

Oversaw the hiring, supervision, scheduling, and development of over thirty student lifeguards and five student head lifeguardsPlanned and facilitated bi-weekly supervisor meetings and monthly all-staff meetingsAssisted the Facilities and Aquatics Coordinator in: equipment restock and surplus, tracking facility usage, managing staff issues, addressing risk management concerns, and ensuring student staff compliance with all Recreation and Wellness Center safety policies and proceduresManaged the day-to-day operation, maintenance, and staffing of both the outdoor lap and resort-style leisure poolsPrepared and led monthly American Red Cross-recommended In-Service training sessions and aided in teaching Lifeguard Certification classesAided in the planning, implementation, staffing, and running of special events

Assisted the Burnett Honors College Office of Research and Civic Engagement with the design, development, and implementation of the Freshman Honors Symposium Course and associated service-learning componentCreated the manual for the course’s student-instructors (Team Leaders) and assisted in their trainingCoordinated and recorded student placements for the service-learning portion of the courseAided the Office of Research and Civic Engagement Coordinator with the Honors In the Major program and associated studentsContributed to planning, implementing, and running the programmatic functions of the Honors Freshman Orientation

Provided supervision and instruction for climbing tower participants, in accordance with facility safety policies and proceduresOperated the Lake Claire boathouse and oversaw equipment rental and usage, as well as special projects and major Outdoor Adventure events, focusing on patron safety and Recreation and Wellness Center values and objectivesFacilitated large groups on the Alpine Towers Challenge Course low and high elements in the roles of group leader, facilitator, head facilitator, and risk management leaderEnforced all Recreation and Wellness Center policies and directives as applicable to each areaEnacted emergency action plans for each facility as neededPerformed regular maintenance duties, and equipment inspections, and communicated any issues to supervisors and colleagues

Managed all aspects of the Recreation and Wellness Center operations during open hoursExecuted all facility opening and closing proceduresSupervised on-duty student associates and all activities within the facilityRepresented the professional staff of the Recreation and Wellness Center in their absencePerformed continuous inspections and safety audits on all equipment and personnel Remained alert to building security and safety hazards, including all offices, weight and cardio floors, pools, mechanical and storage rooms, and other high-risk areas, and enacted facility emergency action procedures as requiredAssisted patrons with injuries, issues, and provided service in accordance with the Recreation and Wellness Center values of cleanliness, safety, dependability, quality, and funSubmitted regular reports on facility usage for each shift and directed issues to appropriate university offices

Assisted the Director and Program Coordinator in the facilitation of special events, community education outreach, and HERO programmatic functionsAssisted in Freshman Symposium class functions, including monitoring attendance and grading student assignmentsLed post-lecture breakout discussions with assigned small team of freshmen honors students in the course and functioned as a role model, moderator, and mentor for these studentsFacilitated weekly service-learning work through Junior Achievement and AVID and ensured students attended assigned volunteer sessions, assisted in planning lesson curricula for classes, and management of classroom experiences

Oversaw patron safety and usage of olympic-sized lap pool, kids’ splash zone area (including slide, water features, exit pool, and zero-depth), and outdoor aquatics areasFunctioned as pool attendant during peak hours, assisted with maintenance tasks, special events and reservations, swim team practice, summer camp groups, and swim lessons as necessaryMaintained current American Red Cross CPR, First-Aid, and Lifeguard certifications

Oversaw the safe usage and operation of deep and shallow water aquatics attractions at Walt Disney World's Blizzard Beach waterpark, including wave pools, water slides, exit pools, and lounge/beach areasParticipated in weekly in-service training, and assisted in day-to-day location-based operational duties (opening, maintenance, and closing), functioning as safety officer and guest-relations professional as requiredUpheld Walt Disney World employee policy standards and conduct, and maintained Jeff Ellis and Associates Lifeguard, CPR, First Aid, and Emergency Oxygen certifications