Rich Schlatter Cpacp Email & Phone Number

With twenty years in the pet care industry, I have successfully managed teams in various 24/7 business models, overseeing up to 120+ employees. My track record includes exceptional sales achievements, high employee retention, and development of top-tier customer experiences. I excel in fostering positive company culture, executing effective marketing strategies, and emergency management. Additionally, I hold certifications from IBPSA, PPBC, PACCC, Dog Gurus, Pro Pet, Fear Free, & Cornell University. I am passionate about bringing independent testing and certification to the pet care services industry and as a result, serve on the Board of Directors for the Professional Animal Care Certification Council. I have been featured on the OverDog Digital podcast and have been a guest speaker at such prestigious events as the Pet Boarding & Daycare Expo and The International Boarding & Pet Services Association National Pet Care Conference.