Rachel Schwartzbaum Email & Phone Number

I'm a passionate Legal Technology Specialist experienced in Customer Success, UX Strategy, and Technology Education. I have 5+ years of experience (both in-house and as a vendor) partnering with law firms to enhance legal workflows with technology solutions. In my last role, I worked with cross-functional teams at a SaaS company to enable data-driven transformation and shape product strategies for legal AI software.As an end-user turned customer-advocate, my approach to Customer Experience Management is holistic, user-centric, and grounded in service design strategy. I am passionate about leveraging UX research methodologies to better uncover and advocate for user needs. My diverse background as a paralegal, customer success manager, and freelance educator inspires me to develop out-of-the-box solutions that are both empathy-driven and business-oriented.In the office, you'll likely find me researching or designing a new approach to optimize a workflow or better understand and serve my customers. Outside the office you'll find me stage managing a comedy show, hosting a tea party, or volunteering at my local library.I am always happy to make new connections. Please feel welcome to reach out!