R. Scott Bell Email and Phone Number
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I have over twenty years of global operations, customer care and client relations leadership experience in BPO, Automotive, Healthcare, Manufacturing, Mortgage, Banking, Retail, Technology - in over 20 countries.Currently serving as President of the Board of Directors of the World Trade Association of Utah and as Sr. VP at Metasource.As COO at Vanderhall I had the opportunity to lead production, dealer network and supporting services of the Vanderhall Venice, Carmel and Edison autocycles. I led teams as a VP of Operational Excellence at Metasource and as COO of Focus Services where I was able to implement best practices in Mortgage Services and back office customer service bringing teams to their top levels of performance for Telecom, Healthcare, Finance clients. BPO worked performed in both domestic and international locations.As VP/GM over Qualfon's Mexico operations I more than doubled the business and significantly improved KPIs and profitability. I also lead a team of back office employees in The Philippines and the US for Qualfon (Mortgage/Title). At Qualfon I had awesome clients like large search engine, ride sharing, car connectivity, traffic and ticket processing, healthcare and several home title processing companies.Prior to Qualfon I worked for Xerox and ACS. There I was on a special integration team and helped identify approximately $50 million in savings over two years. I had an opportunity to help train and lead many of those projects in the US, Canada, France, UK, Ireland and Brazil. This was a great way for me to quickly get to know the leadership of our new combined company. This experience led to my next opportunity to run a very large Managed Print Services region for Xerox. Before the acquisition I held several Division Vice President roles in Healthcare, Finance, Mortgage and Logistics.Each of these experiences, from being part of a small private company to being part of the leadership that helped that company grow to a $6.5B public company with 88,000 employees (which was then purchased by Xerox), has given me the opportunity to continue to develop my leadership skills by leading the operations team, owning the P&L, quality, client relations, SLAs and continued process improvements to the business. I am able to provide executive leadership, look at business processes, simplify them, and motivate employees to be more productive through a special pay for performance incentive plan. I have led large international teams with thousands of employees.Fluent in SpanishBSBA/MBAAlso known as Scott Bell
Metasource
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Senior Vice PresidentMetasource Feb 2022 - PresentDraper, Utah, Us
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Vice PresidentMetasource Sep 2021 - Feb 2022Draper, Utah, Us
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PresidentWorld Trade Association Of Utah Jan 2021 - PresentSince 1971, we have been helping to connect people in Utah who are interested in international trade. Through our various programs and initiatives, we aim to create opportunities for Utah companies to succeed in the global marketplace. We are proud of our longstanding commitment to advancing international trade and look forward to continuing to serve our community for years to come. -
President And Executive Board MemberWorld Trade Association Of Utah Jan 2021 - PresentUTAH'S OLDEST INTERNATIONAL BUSINESS NETWORKING ORGANIZATIONBringing together Utah professionals to promote, network, & expand international trade and commerce
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Chief Operating OfficerVanderhall Motor Works, Inc. Aug 2019 - Feb 2021Provo, Utah, UsLeading Vanderhall Motor Works in production and support of classic autocycles.Overseeing Production and Marketing efforts, ensuring Warranty, Parts and Dealer Services run smoothly and growing the Dealer Network worldwide.Startup help to leverage previous experience to scale the business during rapid growth period. -
Vp Of Operational Excellence/ConsultantMetasource Feb 2019 - Aug 2019Draper, Utah, UsLed team of managers to oversee 100+ mortgage and other BPO projects.Integrated best practices into different business units in order to achieve operational excellence.Identified savings opportunities and helping to capture significant savings.
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CooFocus Services Sep 2017 - Jan 2019Roy, Ut, UsBusiness Process Solutions (BPO)/Call Center Executive leading global operations of 3,000 call center agents (USA, El Salvador, Nicaragua, Philippines and the UK)▪ Have lead the team to bring our largest client from sixth place (of six vendors) to number one in all KPI categories. -
Vice President And General Manger Of Back Office And Mexico OperationsQualfon 2014 - 2017Highland Park, Michigan, Us• Lead the Back Office BPO division of the company (USA, China and The Philippines) and overall responsibility for Mexico City Call Center – 1,000+ employees.• Business to Consumer, Government Services, Ecommerce, Transportation and Title Services clients.• Championed significant changes that have turned two money losing units into very profitable businesses.• Lead company in KPI and client satisfaction survey (NPS). -
Vice President, Client OperationsXerox Jan 2012 - Jun 2014Norwalk, Connecticut, Us• Led 100MM/yr Managed Print Services business serving large education, healthcare, government, retail, entertainment and transportation companies in the Mid South Region• My team was 500+ professionals focused on delivering printing, fleet management, imaging and content management solutions. Maintained very high profit margins despite fierce competition. -
Division Vice PresidentAffiliated Computer Services 2010 - 2011* After ACS was purchased by Xerox, the Xerox CEO tasked me to lead a synergy team integrating ACS best practices into Xerox.* Implemented ACS best practices throughout Xerox in the US, Canada, Brazil, France, UK and Ireland* Identified approximately 50MM in total savings and 1,000 man days of hidden labor. -
Division Vice PresidentAffiliated Computer Services 2001 - 2010Led several BPO Divisions (which each held 4-7 Strategic Business Units) in Healthcare, Mortgage, Finance and Transportation. During this time I had the opportunity to lead four different Divisions leading teams over 1,000 employees strong in six different countries. 8MM in cost reductions; developing one of the most important tools for our company; achieving 181% of goals, fixing a money losing units, exceeding quality requirements and developing executive level relationships were some of my accomplishments during this time as DVP.
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Strategic Business Unit ManagerAffiliated Computer Services 2000 - Jul 2001• Successfully transferred seven of our clients large health care mailrooms to one central ACS mailroom• Highest profit of all ACS client mailrooms despite much lower billing rate• Exceeded task order requirements for turn around time and quality
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Strategic Business Unit ManagerAffiliated Computer Services 1998 - 2000Opened offices in the UK and France to expand our international locations and service new customers• Setup local scanning sites in 19 cities throughout the UK• Achieved dramatic improvement in quality, turn around time and price for customer• Successful implementation of business process outsourcing (BPO) solutions for large logistics company's country offices in UK, France, Germany, Italy,Spain, Belgium, Austria, Mexico and USA
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Division DirectorAffiliated Computer Services 1986 - 1998• One of the first few Strategic Business Unit Managers when the program was first established• International Management of several SBUs and over 300 domestic In Home Employees
R. Scott Bell Skills
R. Scott Bell Education Details
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Brigham Young University -
University Of Utah
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University Of PhoenixBusiness
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Rochat School Of BusinessGeneral
Frequently Asked Questions about R. Scott Bell
What company does R. Scott Bell work for?
R. Scott Bell works for Metasource
What is R. Scott Bell's role at the current company?
R. Scott Bell's current role is President and Executive Board Member World Trade Association of Utah | Senior Vice President | BPO | Mortgage | Manufacturing | Consulting.
What is R. Scott Bell's email address?
R. Scott Bell's email address is sc****@****rox.com
What is R. Scott Bell's direct phone number?
R. Scott Bell's direct phone number is +167896*****
What schools did R. Scott Bell attend?
R. Scott Bell attended Brigham Young University, University Of Utah, University Of Phoenix, Rochat School Of Business.
What are some of R. Scott Bell's interests?
R. Scott Bell has interest in Disaster And Humanitarian Relief.
What skills is R. Scott Bell known for?
R. Scott Bell has skills like Cross Functional Team Leadership, Process Improvement, Six Sigma, Leadership, Testing, Design Of Experiments, Program Management, Engineering, Public Speaking, Team Building, Training, Management.
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