R Scott Miller Email and Phone Number

A 40 year professional career that combines highly successful experience in Hotel Food and Beverage Operations, Hotel Sales and Marketing, Resort Convention Services, and Golf Club Management.• Successfully planned and executed events for up to 5000 guests for 25 consecutive years.• Awarded “Gold Medalist” as the top Director of Catering for Interstate Hotels & Resorts in 2008.• Created and implemented BEO system in Delphi.• Evolved a full service catering department by creating and implementing catering market segments, a catering filing system and new revenue reporting and forecasting procedures; resulting in an increase of annual catering revenue by 52% in one year (2005-2006.)• Increased the wedding market by 40%, 2005 – 2006, through the creation of a custom wedding experience, focusing on creativity and flexibility as it related to individuality.• Through promotion of a positive work environment, staff training initiatives, and a primary focus on direct member contact, was highly successful in increasing club member satisfaction levels resulting in an overall membership increase of 20% while retaining current memberships.• Successfully achieved the designation of Certified Meetings Professional (CMP) in 1999.• Maintained a 20% increase in individual annual catering sales consistently over seven years.• Contributed as a member of the REVPAR (Revenue per Available Room) Quality Team for a major hotel resulting in a 40% increase over corporate mandated figures.• Active primary member of the National Association of Catering Executives (NACE), holding executive board positions for the Dallas and Orlando Chapters and serving as Second Vice President for the Dallas Chapter in 1996-1997. • Developed and implemented the banquet training program for a major hotel with over 35,000 square feet of function space.