R. Scott Ruggles, Pmi-Acp, Csm

R. Scott Ruggles, Pmi-Acp, Csm Email and Phone Number

IT Project Manager @ Maricopa County Department of Transportation
Phoenix, AZ, US
R. Scott Ruggles, Pmi-Acp, Csm's Location
Phoenix, Arizona, United States, United States
R. Scott Ruggles, Pmi-Acp, Csm's Contact Details

R. Scott Ruggles, Pmi-Acp, Csm work email

R. Scott Ruggles, Pmi-Acp, Csm personal email

n/a

R. Scott Ruggles, Pmi-Acp, Csm phone numbers

About R. Scott Ruggles, Pmi-Acp, Csm

A strategic Agile IT Project Manager with a passion for designing solutions that enhance business value and process efficiency.

R. Scott Ruggles, Pmi-Acp, Csm's Current Company Details
Maricopa County Department of Transportation

Maricopa County Department Of Transportation

View
IT Project Manager
Phoenix, AZ, US
Website:
maricopa.gov
Employees:
6243
R. Scott Ruggles, Pmi-Acp, Csm Work Experience Details
  • Maricopa County Department Of Transportation
    It Project Manager
    Maricopa County Department Of Transportation
    Phoenix, Az, Us
    View
  • Maricopa County Department Of Transportation
    It Project Manager
    Maricopa County Department Of Transportation Dec 2020 - Present
    Phoenix, Arizona, Us
    Lead and manage the implementation of County-wide technology projects in accordance with project management standards, including the development of project proposals, project charters, work breakdown structures, and detailed project plans and project schedules.Track, update, and communicate project status in a proactive manner as it relates to project progress, budget/cost, resource utilization, change requests, issues, risks, and risk mitigation plansDesign and maintain project vision, project working standards, and agreementsServe as project lead with an emphasis on project requirements gathering, specification, testing, and quality assurance with stakeholders and project teamsDeliver presentations and user training to technical and non-technical audiencesManage project scopes and schedules using common project management tools to ensure on-time delivery
    View
  • Colyar Technology Solutions
    Senior Business Analyst
    Colyar Technology Solutions Feb 2018 - Dec 2020
    Scottsdale, Az, Us
    • Work with external clients in the area of business requirements identification, analysis, and documentation; functional design process and documentation; and, various methods and types of software testing• Create and/or modify various kinds of documentation including BRDs, FRDs, Process Workflows, Relationship Diagrams, and Test Cases• Perform all aspects of Quality Assurance Software Testing including requirementsvalidation/verification, building Test Plans, creating and executing test scripts, workingwith various testing/tracking tools, reporting bugs and managing the corrective process,providing test metrics as needed, and working with teams across the company• Assist Project Managers in the preparation and kickoff of projects, includingdevelopment of related project management plans, work plans, presentations, as wellas conducting and documenting Joint Application Development (JAD) workingsessions with customers• Utilize Jira and other Atlassian tools to manage tasks in a Kanban board for visibility and prioritization
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  • University Of Notre Dame
    Business Systems Analyst
    University Of Notre Dame Aug 2017 - Feb 2018
    Notre Dame, In, Us
    • Elicits requirements using interviews, requirements meetings, surveys, document analysis, site visits, business process descriptions, use cases, scenarios, and workflow analysis• Design technical solutions and author requirement specifications for campus-wide initiatives• Develop and execute test plans, work with engineering team for bug tracking and production updates• Participate in daily Scrum meetings to discuss and prioritize user stories for the sprint• Participate in sprint planning and backlog grooming sessions• Act as the liaison between the customer and the development team to elicit, document and analyze requirements• Develop and design current-state and future-state documents and process flow diagrams using Visio• Create user stories and traceable documentation artifacts throughout project• Work closely with the QA lead to perform unit, system, and integration testing • Work with cross-functional teams for communication and project plans• Utilize ServiceNow for ticket tracking and issue resolution
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  • Parchment Inc.
    Business Analyst
    Parchment Inc. Sep 2014 - May 2017
    Scottsdale, Az, Us
    As a Business Analyst I was fortunate to with education partners to elicit and clearly document deliverables, requirements, business needs, actions, issues, risks, and decisions needed for a successful project. I established many positive relationships with education faculty through a 6-8 week implementation process. Often stepping in and out of the various roles of Technical Support, Project Manager, Trainer, Implementation Specialist, and Business Analyst.- Gather technical and business specifications, provide process improvement analysis and solutions for maximum efficiency - Facilitate end-user training to a diverse client base on new business processes for maximum adoption- Created design documents which included specific system specifications- Provided analysis through full (Agile) Software Development Life Cycle for multiple web based projects- Collaborate with internal departments for enhancement requests or user story resolution- Develop and maintain business process workflows and test plans for various implementation solutions- Perform ongoing Project Management duties
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  • Parchment Inc.
    Implementation Specialist
    Parchment Inc. Sep 2014 - May 2017
    Scottsdale, Az, Us
    - Assume dual technical resource and trainer role during installation of the software, troubleshooting any technical issues and training the users in its use.- Subject matter expert of Parchment products capable of successfully handling multiple projects simultaneously.-Led formalization of new client on-boarding and customer segmentation in order to effectively increase activation timelines and improve adoption.
    View
  • Parchment Inc.
    Member Support Team Lead
    Parchment Inc. Jul 2014 - Sep 2014
    Scottsdale, Az, Us
    - Manage and oversee a team of 10 employees- Monitor phone and ticket volumes and analyze data- Work with product teams for resolution of defects and user stories impacting client-facing services- Lead scrum meetings for team collaboration- Create training and help desk documentation for internal and external use
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  • Parchment Inc.
    Member Support
    Parchment Inc. Sep 2013 - Jul 2014
    Scottsdale, Az, Us
    - Provide technical support to K12 and Higher Education clients with issues in a SaaS environment via ticketing system, phone, and live chat.- Ensures the end-to-end customer experience and provides a single point-of-contact for the customer
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  • Godaddy.Com
    Technical Support And Sales
    Godaddy.Com Oct 2006 - Sep 2013
    Tempe, Az, Us
    - Create a positive customer support experience through deep problem/product understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude - Ability to multi-task and troubleshoot multiple Go Daddy product difficulties in a fast-paced environment - Define customer needs and consult business needs accordingly- Ability to navigate through Windows and Mac platforms for internet, website, email related issues
    View
  • Arizona State University
    Online Facilitator Resource Project, Intern
    Arizona State University Dec 2011 - May 2012
    Tempe, Az, Us
    -Work closely with Instructional Designers to create a comprehensive online resource site using Google Sites-Design, develop, manage online content to meet facilitator procedure objectives-Working knowledge of Google Sites, Web Design, Instructional Design
    View
  • Arizona State University
    Technical Writing, Intern
    Arizona State University Aug 2009 - Dec 2009
    Tempe, Az, Us
    -Edit content and design of business process guides for use by facilitators and faculty-Transform content using and re-format processes for more intuitive presentation-Working knowledge of Adobe Captivate, and SnagItProjects completed:http://www.asu.edu/courses/oasis/ADV101/StudentServicesCenter.pdfhttp://www.asu.edu/courses/oasis/ADV101/UnofficialTranscripts.pdf
    View
  • Tower Records
    Product Manager
    Tower Records 2003 - 2006

R. Scott Ruggles, Pmi-Acp, Csm Skills

Web Design Wordpress Photoshop Music Implementation Html Blogging Graphic Design Troubleshooting Integration Testing Microsoft Office Microsoft Excel Adobe Acrobat Business Analyst Customer Service Project Management User Acceptance Testing Functional Configuration Team Management Customer Relationship Management Salesforce Redwood Acceptance Testing Design Documents Application Configuration Test Validation Technical Support Microsoft Word Windows Mac Team Leadership Training Software Development Life Cycle Social Media Leadership Management Sql Microsoft Powerpoint Agile Methodologies Certified Scrummaster Business Process Improvement Visio Tableau Servicenow Technical Writing Instructional Design Seo Captivate Multimedia Snagit Social Media Marketing Guitarist

R. Scott Ruggles, Pmi-Acp, Csm Education Details

  • Arizona State University
    Arizona State University
    Technical Writing

Frequently Asked Questions about R. Scott Ruggles, Pmi-Acp, Csm

What company does R. Scott Ruggles, Pmi-Acp, Csm work for?

R. Scott Ruggles, Pmi-Acp, Csm works for Maricopa County Department Of Transportation

What is R. Scott Ruggles, Pmi-Acp, Csm's role at the current company?

R. Scott Ruggles, Pmi-Acp, Csm's current role is IT Project Manager.

What is R. Scott Ruggles, Pmi-Acp, Csm's email address?

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What schools did R. Scott Ruggles, Pmi-Acp, Csm attend?

R. Scott Ruggles, Pmi-Acp, Csm attended Arizona State University.

What are some of R. Scott Ruggles, Pmi-Acp, Csm's interests?

R. Scott Ruggles, Pmi-Acp, Csm has interest in Website Design, Music, Online Help Resources, Technical Writing, Graphic Design, Manual And Instruction Writing.

What skills is R. Scott Ruggles, Pmi-Acp, Csm known for?

R. Scott Ruggles, Pmi-Acp, Csm has skills like Web Design, Wordpress, Photoshop, Music, Implementation, Html, Blogging, Graphic Design, Troubleshooting, Integration Testing, Microsoft Office, Microsoft Excel.

Who are R. Scott Ruggles, Pmi-Acp, Csm's colleagues?

R. Scott Ruggles, Pmi-Acp, Csm's colleagues are Diana Gonzalez, Lily Reinhardt, Mary Domres, Justin Suryanata, Kristi Marie Adams, Dean Christmas, Jo Holly.

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