Served in a client facing role addressing any technical inquiries or issues relating to ourSaaS (software as a service) survey platform, while also advocating solutions or suggestionsthat could best promote client success in their projects.Provided personalized levels of technical support through 1-on-1 training sessions andonboardings with both clients and colleagues. Hosted public webinars related to surveytraining topics and new upcoming releases. Provided contributions to company blog postson topics relevant to surveys.Worked with the Production and Product Development teams on technical issues or newfeature requests by diagnosing, troubleshooting, or evaluating these requests.Worked with clients in directly building their projects through our platform andadministering managed projects.Developed internal resource documentation on more technically involved topics such as APIintegrations, and served as a main resource for discussing these topics with clients

Aided with 3D CAD design and creation of BOMs (bill of materials) via Autodesk Fusion 360 onnew government EMI/RF (electromagnetic interference / radio frequency) shielding projects.Setup and performed maintenance of 3D printers and 3D printed parts.Manufactured parts and performed construction of EMI/RF enclosures, along with assemblyand soldering of the enclosure’s associated electronic power and signal units.Created cost analysis spreadsheet template tool, and assisted in new project file organization.

Served as the primary source for technically supporting and/or developing quotations related toSMA’s Hansen P4 gearbox product serial number replacements.Supported SMA external and internal customers requiring technical information or applicationassistance relating to SMA gearbox products or services.Performed troubleshooting of various gearbox product issues from customers via phone.Developed professional-quality proposals for customer requested projects or applications.Example applications included, but were not limited to conveyors, mixers, pumps, agitators,cranes, hoists, winches, crushers, cooling towers, air cooled condensers, extruders, capstans, etc.Reviewed customer technical specifications in order to control commercial, logistics, andtechnical risk exposure on quoted projects involving SMA’s gearmotor products, whilemaximizing revenue & profitability

Supported SMA external and internal customers requiring technical information or applicationassistance relating to SMA gearbox products or services.Developed professional-quality proposals for customer requested project orders or applications.Example applications included, but were not limited to conveyors, mixers, pumps, agitators,cranes, hoists, winches, crushers, cooling towers, air cooled condensers, extruders, capstans, etc.Reviewed customer technical specifications in order to evaluate, identify, and prevent technicalissues on project orders, prior to quotation or order entry. Also controlled commercial andlogistics risk exposure while maximizing revenue & profitability on quoted projects.Supported project management efforts to help resolve order issues related to technical concerns.Developed and updated internal application tools used in providing info or application selections.

Evaluated domestic supplier quotations and generated purchase orders primarily for commoditiesincluding but not limited to custom machined parts, fabrications, shafts, and gearing.Coordinated alongside Production Control in scheduling orders and managing these schedulesthrough direct and frequent communication with suppliers.Resolved quality discrepancies of commodities while working alongside Engineering and QC.Drove cost reduction through strategic sourcing and evaluation of new suppliers, and also supplychain management alongside Production Control by evaluating stock inventory levels, adjustingstock levels, and adjusting lot sizing of orders.