Robert Daniels Email & Phone Number

Miami Beach, Florida, United States

• Manage all aspects of client invoicing and purchasing for a full-service interior design firm servicing both domestic and international projects.• Attend trade shows to source new vendors and products.• Utilize interior design software and QuickBooks Online to assist CPA with all aspects accounting.• Manage company operations and all project related logistics including product deliveries and installations.• Assist on-going clients with seasonal projects and updates for multiple properties annually.• Contribute to all aspects of a boutique firm including design selections, quality control, and project management.

Miami/Fort Lauderdale Area

Managing Director• Direct daily operations for a retail organization with interior designer showroom and ecommerce website. • Design and present product sales presentations to interior design clients.• Manage website maintenance and updates. Vendor Relations and Purchasing• Manage vendor relations, product listings, order fulfillment, and warehousing. • Attend trade shows to source new vendors and products.• Implemented automation between ecommerce platform and order fulfillment software.

- Design, Develop, and Implement MS Access Databases and Business Solutions including custom Client, Inventory, and Process Management Systems- Provided operational management consulting and business/account management services. ·Developed operational process and procedures for expanding public relations firm with multiple offices. Implemented process and procedures regarding accounting, office administration, inter-office communications, and media distributions. *Developed business plan for Miami and Los Angeles offices. *Developed budgets and implemented monthly P&L tracking. *Implemented Cision MediaSource software to create and manage media distribution lists.·Developed business plan and operational processes for ecological consulting firm.- Provided project management and accounting services for branding and marketing company.

Miami Beach, Fl

- Plan, coordinate, and execute special events including art exhibits/installations, design exhibits/installations, galas and fund raisers, showroom openings, and private events.- Secure media coverage and coordinate on-site relations for special events.- Manage local and regional media relationships and secure editorial coverage for all aspects of our clients' business/organization.- Manage press credit collection, database entry, and client presentation and reports for advertising equivalence and circulation.- Assist clients with web site development and social media.

Managed all aspects of business for two markets in South Florida for the nation’s largest specialty flooring retailer. Lead the sales, operations, installations, and customer service teams to maximize company revenues and customer satisfaction. ·*Managed 30 sales representatives for two markets encompassing all of Southeast Florida.·*Improved sales performance by 15% through training and sales lead allocation.·*Consistently exceeded company goal for Net Promoter Score in customer service.

Regional Operations Manager for the Southeast U.S.Provide Operational Support for all branch locations in the region.Manage new branch openings within the region.

Managed on-site store operations in 17 locations related to remodeling projects, installations, special orders, and deliveries for a Fortune 100 retail chain. Audited store process compliance for the project and design businesses and ensured understanding. Trained new managers and associates on all current processes. Coached store management and Director of Stores on the developmental needs of management and associates.

Engineered, documented, implemented, and trained all processes related to the Project and Design Center, including selling and operational processes for installation and special order sales. Provided support to store management and associates. Visited store locations to ensure compliance to processes and provide coaching and training.

Managed the store opening process from construction through grand opening, including pre-opening timelines and budgets. Coordinated construction, fixturing, recruiting, training, IT, and merchandising activities through a team of project managers and specialists. Set up recruiting offices and assisted with interviewing management candidates. Designed and approved plans for all offices and stock rooms, including electrical and low voltage requirements. Designed stock room fixture layouts including elevations, contracted manufacturer and installer, and managed on-site installation. Partnered with store management to ensure operational and opening tasks were completed. Supported license business partners to ensure on-time openings.

Directed replenishment, merchandising, and operational functions of the store. Led executive staff in long-term and short-term planning. Hired, directed, coached, and developed executives, team leaders, and team members in multiple work centers. Managed inventory levels and backroom standards. Forecasted sales and budgeted payroll and expenses.