Rob Selby Email & Phone Number

I currently work as a Service Analyst for NHS Digital. My current assignment is within Service Management for GP Data where I help provide Governance and Operational support to specific services within this remit. I am currently the primary point of contact for a specific service within the team, reviewing documentation and providing feedback. I also help.

Derbyshire With Nationwide Travel

Working in an ITIL environment, my most recent role included defining and maintaining processes for how users can access, request and change IT services. I administered ITIL Processes and made sure they are regularly reviewed. I also managed user escalations with vendors, monitored performance of vendors against SLA’s and carried out reporting to highlight.

Sheffield, United Kingdom

For this role I worked as a Service Desk Analyst for a national Specialist Construction Supplies company. I worked in an ITIL environment and took support calls made to the Service Desk. I also responded to emails/self-service tickets and took part in Project Work. This included working with Active Directory, Windows 7, XP, MS Office, POP3 and Exchange. I.

Sheffield, United Kingdom

I worked within a Service Desk on a major client site in the financial industry as 1st Line Support, Engineer Co-Ordinator and 2nd Line Support. The Service Desk provided print support for all the clients’ UK employees. During my 1st Line role, my responsibilities included answering calls on the Service Desk and also managing the team inbox. This could.