Rajasoundarya Senthilprabhu Email & Phone Number

United States

United States

- Plan and oversee product launches for the Staff App, Mobile App, Kiosk, and Cloud-based Portal, managing pre-launch testing, user onboarding, and post-launch feedback.- Manage the product backlog in Shortcut across all products using the MoSCoW prioritization method to focus on high-impact tasks. Rapid Go-To-Market enabler, delivering on schedule 95% of the time.- Work closely with 20+ team members across business, customer support, and technical areas to gather requirements and address key challenges, ensuring alignment on product goals.- Lead Agile meetings such as sprint planning, backlog review, daily standups, sprint reviews, and retrospectives, adapting Scrum and Kanban methods to improve teamwork and efficiency across products.- Set up clear documentation processes for the RunLoyal product suite, improving customer satisfaction by 25% by better integrating user feedback and increasing user adoption from 1.5 hours to 2.1 hours.- Use AI/ML models to analyze user feedback and usage patterns, guiding product updates that led to a 10% increase in user retention and a 30% boost in competitiveness across products.- Collaborate with marketing, sales, and customer success teams to shape and execute go-to-market strategies for multiple products, ensuring alignment with market needs and user expectations.- Conduct market research and customer surveys to help shape product features and positioning, contributing to stronger product-market alignment and higher customer satisfaction.- Create detailed product documents, including PRDs and wireframes with Figma, to explain functionalities, user stories, and technical details, helping teams stay aligned.- Deliver product plans, requirements, and project milestones to stakeholders, keeping cross-functional teams across technical, customer success and marketing areas informed.- Use data insights to guide decisions, resulting in an 8% reduction in customer churn and higher user engagement.

- Collaborated with 20+ cross-functional team members, including business, customer, and support teams, to gather requirements and capture key challenges using framework-driven approaches, resulting in comprehensive documentation for the RunLoyal app and a 25% improvement in customer satisfaction.- Conducted market research and surveys, followed by analysis to inform product enhancements and align with business objectives, contributing to a 30% increase in market competitiveness.- Applied data-driven approaches to identify business needs and improve decision-making, leading to a 10% increase in customer retention through enhanced user experiences and feature updates.- Translated complex business requirements, including segmentation data, into standardized formats for technical teams, facilitating seamless implementation and new features that reduced churn by 8%.- Created product and process documentation, outlining functionalities, user stories, and specifications. Present findings and recommendations to align business needs with technical implementation.- Collaborated with internal technical teams, including Software Engineers, Architects, and Vendors, to design and validate approaches, resulting in a 15% improvement in time-to-market.- Worked closely with the QA team to create and analyze test cases based on user stories and requirements. Managed defect resolution, achieving a 20% reduction in post-release defects.- Analyzed and optimized data flow, workflows, and database design within the Staff App, improving user experience and driving a 25% increase in app adoption and satisfaction.- Developed and maintained Power BI reports to provide real-time KPI insights, driving data-driven decision-making across the organization and increasing efficiency by 20%.- Leveraged AI/ML tools to analyze large data sets, such as customer surveys, enhancing decision-making and product strategy, contributing to a 10% increase in user satisfaction.

El Paso, Texas, United States

- As an Analyst, led efforts in market trends, pricing strategies, competitor landscapes, and customer segmentation for 10+ startups in retail, manufacturing, and various tech sectors.- Applied analytical tools, including Power BI and CMS, to generate data-driven insights for refining Business Model Canvases and ensuring alignment with market demands.- Collaborated with team members to streamline data collection and build comprehensive Power BI reports, ensuring data quality and transparency for developing effective go-to-market strategies with marketing and sales teams. This collaboration also contributed significantly to the successfully achieved product-market fit for each startup.- Analyzed industry trends, regulatory requirements, and best practices to ensure compliance and reduce exposure to legal and regulatory risks.

El Paso, Texas, United States

- Technical Lead for Performance and Analytics Business unit and also involved in Funding &Research, and Marketing Business unit.- Involved in the Blackstone Launchpad marketing activities.- Organizer for regular Entrepreneurial Week and Pitch competition for UTEP and othercollege students.- Involved in the Blackstone Launchpad and Mike Loya Center website developmentand management.

El Paso, Texas, United States

- Contributed to the Discover AI program by designing and implementing an interactive web interface powered by unsupervised learning. This interface allows students to explore and visualize AI algorithms in real-time, fostering a deeper understanding of AI principles and promoting broader participation in AI4ALL initiatives.- Leveraged supervised learning to develop a real-time model predicting student enrollment probability based on application data. This model, currently deployed in UTEP's admissions system, improves student outreach by identifying promising candidates earlier in the cycle, leading to a 10% increase in early enrollment.

Chennai, Tamil Nadu, India

- Led the configuration and implementation of SAP SD and MM modules to optimize business processes for pricing strategies, sales order fulfillment, inventory control, and procurement workflows.- Collaborated extensively with cross-functional teams (FI/CO, MM/PP) to elicit user requirements and translate them into detailed technical specifications, ensuring successful system deployments.- Played a key role in upgrading the ECC system to S/4HANA using an object-oriented approach, contributing to the data management module within the specialization of Data Analysis for Enterprise-scale Supply Chain Management (SCM).- Managed the full lifecycle of SAP implementation projects, encompassing requirements gathering, system configuration, comprehensive testing strategies (unit, integration, UAT), and post-go-live support.- Ensured solutions aligned with business objectives and were defect-free through rigorous testing methodologies. This included coordinating with onshore and offshore teams for functional testing, UAT, and regression testing, as well as analyzing user stories, building test cases, and logging bugs via JIRA.- Developed user training materials and delivered sessions to facilitate adoption and maximize utilization of SAP functionalities, fostering a smooth transition and improved productivity.- Demonstrated proficiency in SAP S/4HANA implementation, possessing knowledge of SAP Fiori applications. Leveraged strong analytical and problem-solving skills to identify and troubleshoot performance bottlenecks in custom code, applying S/4HANA performance tuning techniques to optimize system efficiency.- Provided ongoing support and implemented post-go-live enhancements for SAP SD and MM modules, ensuring system stability, user issue resolution, and adherence to data integrity best practices. This included managing end-to-end SAP implementation projects and performing basic backup and recovery procedures to ensure data availability.

Mysore, Karnataka, India

Mysuru, Karnataka, India

- Worked on recreating the “American Express” banking application where customers of the bank can create new accounts, update existing accounts, generate a report of the details of all the accounts separated based on the branch, and perform financial transactions. - Developed using SAP ABAP – Dialog programming, Web Dynpro.

Georgia, United States

Assisted in building the RunLoyal staff app through prototyping, data modeling, and QA-Testing.

Bengaluru, Karnataka, India

Involved in building the data model and data integration for capturing patient adherence using the Spencer mobile app.

Master'S Degree, Computer Science

Btech - Bachelor Of Technology, Information Technology

Education record