Ryan Ericksen Email & Phone Number

Richmond, Virginia, United States

• Designed, developed and tested features for the Capital One Real-Time Payment and Payment Exchange systems.
• Participated in semi‑annual resiliency and failover testing efforts by utilizing AWS Route53 and ECS tools to ensure application and system health.
• Reviewed, debugged, and escalated system alerts during remote on-call scheduled shifts
• Created and maintained AWS IAM roles, S3 buckets, and Security Groups to provide adequate access for new and migrated services
• Designed and developed various CI/CD pipelines using Jenkins for deployments to AWS-hosted EC2 instances.
• Engaged other teams in integration testing initiatives and further discussions on the gathered results

Somerville, New Jersey, United States

• Created additional features and deliverables for active company CRM projects using Microsoft Dynamics and JavaScript
• Developed automated tests, APIs, and web applications using C#, JavaScript, Angular, TypeScript, and Selenium in addition to single page models and design patterns
• Reviewed company MySQL databases for use with API development and testing
• Maintained Jenkins pipelines for continuous testing and integration
• Migrated structures and data from Jira to Azure DevOps scrum boards for existing projects
• Worked closely with members of other teams in daily Agile Scrum meetings to ensure project tasks moved properly

Piscataway, New Jersey

• Built, configured, and tested over 10 data center racks per week for clients.
• Helped maintain a dynamic list of racks that were being worked on at any given time.
• Trained new employees on proper procedures and tool usage.
• Processed tickets in the company database and resolved troubleshooting issues on completed racks.

Kenilworth, NJ

• Proactively monitored large client sites and networks for offline devices and associated digital displays
• Contacted clients for detailed analysis of current issues and remote troubleshooting of the devices behind their digital displays
• Provided information and guidance remotely for field technicians performing upgrades and installations on-site
• Maintained tickets and notes in the company ticketing system for all in-progress and resolved troubleshooting

East Hanover, New Jersey, United States

• Acted as one of the main points of contact for the Geek Squad team in regards to computer repairs and diagnostics.
• Assisted in the software and hardware diagnostics and repairs of consumer electronic devices.
• Connected with clients regularly in order to learn more about their issues as well as to provide estimates and updates.

New York, NY

• Coordinated all aspects of the software development lifecycle (SDLC), including requirements gathering, system specification, configuration, testing, and release to production environments.
• Aligned software development efforts to operational and technical needs of the business and its customers.
• Resolved design and code issues throughout all design reviews, code reviews, and testing processes.
• Developed personalized advertisement campaigns using Java-based database scrapers, and also created Python scripts that maximized development team efficiencies.
• Created targeted video advertisements for use in campaigns run by large companies.

New Providence, NJ

• Communicated with internal and external stakeholders to create software development plans to translate operational requirements into supportable software solutions.
• Used Unix systems to develop and implement changes to global client wireless networks with Nokia products.
• Supported the global rollout of wireless network monitoring software suites.
• Assisted in implementing process automation with Bash on Unix systems.
• Upgraded 400 global remote DNS/DHCP servers for major customer in the Banking industry.

Toms River, NJ

• Managed the configuration and repair of Apple devices; educated customers and technical services staff members in the proper use and management of technologies.
• Delivered comprehensive technical support on computer and network devices.
• Tracked and maintained inventory and service orders for all repair parts.

Island Heights, NJ

• Open new surveying jobs and pull information regarding survey sites including deeds, tax maps, and more.

Middletown, NJ

• Used Envision.js and the Google charting API to design and develop a scaling chart widget.
• Assisted in customer-facing meeting by providing expertise in the development of software and other technologies.

Bachelor Of Science (B.S.), Audio Engineering Technology

Studied towards a Bachelors of Science in Audio Engineering Technology with a minor in Computer Science. Worked alongside highly-regarded.

Diploma, General Education