Ryan Ericksen Email & Phone Number

Richmond, Virginia, United States

• Designed, developed and tested features for the Capital One Real-Time Payment and Payment Exchange systems.• Participated in semi‑annual resiliency and failover testing efforts by utilizing AWS Route53 and ECS tools to ensure application and system health.• Reviewed, debugged, and escalated system alerts during remote on-call scheduled shifts• Created and maintained AWS IAM roles, S3 buckets, and Security Groups to provide adequate access for new and migrated services• Designed and developed various CI/CD pipelines using Jenkins for deployments to AWS-hosted EC2 instances.• Engaged other teams in integration testing initiatives and further discussions on the gathered results• Hosted and ran critical meetings in relation to department-wide vulnerability scans and results• Maintained consistency and security in vital microservices via continuous vulnerability scanning and updating.• Collaborated with multiple cross-functional teams via remote work

Somerville, New Jersey, United States

• Created additional features and deliverables for active company CRM projects using Microsoft Dynamics and JavaScript• Developed automated tests, APIs, and web applications using C#, JavaScript, Angular, TypeScript, and Selenium in addition to single page models and design patterns• Reviewed company MySQL databases for use with API development and testing• Maintained Jenkins pipelines for continuous testing and integration• Migrated structures and data from Jira to Azure DevOps scrum boards for existing projects• Worked closely with members of other teams in daily Agile Scrum meetings to ensure project tasks moved properly

Piscataway, New Jersey

• Built, configured, and tested over 10 data center racks per week for clients.• Helped maintain a dynamic list of racks that were being worked on at any given time.• Trained new employees on proper procedures and tool usage.• Processed tickets in the company database and resolved troubleshooting issues on completed racks.

Kenilworth, Nj

• Proactively monitored large client sites and networks for offline devices and associated digital displays• Contacted clients for detailed analysis of current issues and remote troubleshooting of the devices behind their digital displays• Provided information and guidance remotely for field technicians performing upgrades and installations on-site• Maintained tickets and notes in the company ticketing system for all in-progress and resolved troubleshooting

East Hanover, New Jersey, United States

• Acted as one of the main points of contact for the Geek Squad team in regards to computer repairs and diagnostics.• Assisted in the software and hardware diagnostics and repairs of consumer electronic devices.• Connected with clients regularly in order to learn more about their issues as well as to provide estimates and updates.

New York, Ny

• Coordinated all aspects of the software development lifecycle (SDLC), including requirements gathering, system specification, configuration, testing, and release to production environments.• Aligned software development efforts to operational and technical needs of the business and its customers.• Resolved design and code issues throughout all design reviews, code reviews, and testing processes.• Developed personalized advertisement campaigns using Java-based database scrapers, and also created Python scripts that maximized development team efficiencies.• Created targeted video advertisements for use in campaigns run by large companies.

New Providence, Nj

• Communicated with internal and external stakeholders to create software development plans to translate operational requirements into supportable software solutions.• Used Unix systems to develop and implement changes to global client wireless networks with Nokia products.• Supported the global rollout of wireless network monitoring software suites.• Assisted in implementing process automation with Bash on Unix systems.• Upgraded 400 global remote DNS/DHCP servers for major customer in the Banking industry.

Toms River, Nj

• Managed the configuration and repair of Apple devices; educated customers and technical services staff members in the proper use and management of technologies.• Delivered comprehensive technical support on computer and network devices.• Tracked and maintained inventory and service orders for all repair parts.

Island Heights, Nj

• Open new surveying jobs and pull information regarding survey sites including deeds, tax maps, and more.

Middletown, Nj

• Used Envision.js and the Google charting API to design and develop a scaling chart widget.• Assisted in customer-facing meeting by providing expertise in the development of software and other technologies.

Bachelor Of Science (B.S.), Audio Engineering Technology

Studied towards a Bachelors of Science in Audio Engineering Technology with a minor in Computer Science. Worked alongside highly-regarded.

Diploma, General Education