Who is Rodrigo Serrano? Overview
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Rodrigo Serrano is listed as IAM Specialist at HCLTech, based in Zapopan, Jalisco, Mexico. AeroLeads shows a matched LinkedIn profile for Rodrigo Serrano.
Rodrigo Serrano previously worked as IAM Analyst at Koch Industries and IAM Analyst at Koch Industries. Rodrigo Serrano holds Bachelor Of Engineering - Be, Electronics Engineering And Computer Science from Tecnológico De Monterrey.
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Email format at HCLTech
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HCLTech
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Profile bio
About Rodrigo Serrano
Passionate about cybersecurity and dedicated to assisting individuals and businesses in navigating their technical challenges, I currently work as an IAM engineer, focusing on identity and access management solutions. My experience in the tech support industry, where I spent a year honing a customer-focused approach, has equipped me with a strong foundation in troubleshooting hardware and software issues and delivering exceptional customer service.Driven by a profound interest in cybersecurity, I'm actively pursuing further knowledge in this field. Currently enrolled in a cybersecurity bootcamp, I am committed to expanding my skill set and preparing to attain my CompTIA Security+ certification. My goal is to delve deeper into the realm of cybersecurity, leveraging this newfound expertise to enhance digital defenses and safeguard vital systems.My approach to tech support revolves around efficient issue resolution while empowering users with knowledge to address and prevent future challenges. I thrive on overcoming technology hurdles, ensuring smooth IT operations, and enhancing user experiences by combining technical proficiency with a user-centric ethos.Areas of Expertise:- Virtualization - Active Directory Management - Identity Access Management- Technical SupportWhy Connect with Me:I believe in the power of collaboration and knowledge sharing in the tech support field. By connecting with me, you'll gain access to a deep understanding of various operating systems, a passion for staying updated with the latest tech trends, and a deep understanding of cybersecurity. I'm eager to connect with tech support professionals or cybersecurity professionals that value the importance of security in our world. Let's Connect:If you're an employer seeking a tech support agent who can provide outstanding technical assistance and enhance your customer support team, or a cybersecurity enthusiast that is ready to apply his knowledge in the field, please send me a connection request. I'm interested in exploring opportunities to contribute my tech support expertise and cybersecurity knowledge to contribute to the cybersecurity field. Let's connect and discuss how we can work together to ensure smooth technology operations.
Current workplace
Rodrigo Serrano's current company
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Hcltech
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6 roles
Rodrigo Serrano work experience
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Iam Analyst
Iam Analyst
Tier One Support
• Demonstrating proficiency in IT knowledge, including access management, office applications, operating systems, and network management, through daily resolution of tickets. • Collaborating with my team to solve larger scale issues and to improve customer satisfaction. • Working with tools such as Mainframe, AirWatch, Citrix, and active directory to very accesses and profiles. • Troubleshooting issues with Zscaler, Pulse Secure, Okta, ServiceNow.
Apr 2023 - Apr 2024
Springboard Cyber Security Trainee
• 380+ hours of hands-on course material, with 1:1 industry expert mentor oversightand completion of an in-depth capstone project.• 35+ mini-projects that provide real-world context on the world of cybersecurity.• 30+ labs that bridge theory to practice.• Mastered skills in Systems security, Network security, Vulnerability Scanning, Risk assessment, Forensics, OS Hardening, Cryptography, IAM, IDS/IPS, Cloud Security, SDLC, SecOps, Log Analysis, Splunk, Application security
Aug 2023 - Feb 2024
Help Desk Associate
• Worked with a team to provide support to the largest hospital chain in New York.• Troubleshooted issues with applications such as Epic, Office, and Mainframe.• Analyzed network traffic and account logs with Splunk
Feb 2021 - Jun 2021
3 education records
Rodrigo Serrano education
Bachelor Of Engineering - Be, Electronics Engineering And Computer Science
Cybersecurity Bootcamp, Cybersecurity
Bachelor Of Science - Bs, Cyber/Computer Forensics And Counterterrorism
FAQ
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Quick answers generated from the profile data available on this page.
What company does Rodrigo Serrano work for?
Rodrigo Serrano works for HCLTech.
What is Rodrigo Serrano's role at HCLTech?
Rodrigo Serrano is listed as IAM Specialist at HCLTech.
Where is Rodrigo Serrano based?
Rodrigo Serrano is based in Zapopan, Jalisco, Mexico while working with HCLTech.
What companies has Rodrigo Serrano worked for?
Rodrigo Serrano has worked for Hcltech, Koch Industries, Ibm, Springboard, and Ntt Data.
How can I contact Rodrigo Serrano?
You can use AeroLeads to view verified contact signals for Rodrigo Serrano at HCLTech, including work email, phone, and LinkedIn data when available.
What schools did Rodrigo Serrano attend?
Rodrigo Serrano holds Bachelor Of Engineering - Be, Electronics Engineering And Computer Science from Tecnológico De Monterrey.
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