Senior Consultant for global consulting firm based out of the Northeast region of the United States.Infrastructure Solution Architect in the Modern Workplace space with expertise in the areas of Microsoft Endpoint Management, O365 and M365, desktop transformation, migrations, and Azure cloud initiatives.Promote automation and continuous improvement, enhance the end user experience (UX), building key relationships with stakeholders across the board, and maintaining operational excellence.Provide guidance and direction to multiple service groups to build a valued partner status with the client.Partner with Accenture leadership and management on key initiatives valued over 2MM.Managed offshore and onshore teams, provided service integration support, and business development.

Windows administration and support for a long-established financial institution in the Philadelphia area.Microsoft Configuration Manager global administrator - established new processes, upgraded the system from prior version to Current Branch, reworked the patch management process to improve success rates during cycles, initiated maintenance windows.Responsible for image engineering, development of image process, MDT, maintenance and testing of the base image, application stacks, and packaging systems, Windows 10 deploys.Patch management using Config Manager/WSUS, maintaining database health. Introduced PowerBI reporting capabilities and publishing data to management.Software packaging and distribution - working on packaging efforts to reduce manual processes and promote automation, incorporating Powershell and Microsoft standards.Printer management - Updated the print environment to Server 2012 and 'package-aware' drivers, deploy by GPO.Active Directory - group policy management, object maintenance, and troubleshooting support, Azure AD integration, SpecOps.Office365 administration including management of mailboxes and users, licensing, email migration, integration with on-premises Exchange environment.

Microsoft Windows system engineer consultant responsible for Configuration Management and patching at the client, a large investment firm.• Senior SCCM engineer leading configuration management support.• Maintain CM infrastructure, SQL database, SRSS reporting, and WSUS.• Lead decommissioning project for SCCM 2007 and upgrade to CM 2012 and 1511.• Responsible for leading effort to reduce the number of vulnerabilities and analysis of environment.• Document and analyze Qualys vulnerability reporting, determine root cause, and provide remediation solutions.• Participate in Windows 10 migration and infrastructure support for CM, imaging, and desktop experience.

Second level support engineer on an SCCM enterprise infrastructure team for a large financial firm. Focused on configuration management, automation, standardization, and global implementation.• Administrate and support enterprise-wide application environment using MS SCCM/Configuration Manager.• Daily responsibility for tasks including WSUS patching, SQL reporting, SCCM health checks, content staging, incident ticket resolution, troubleshooting client and server SCCM related issues.• Write and maintain team technical documentation kept on SharePoint site including process procedures and troubleshooting guides, incident reports, application support articles.• Lead the collaboration effort on deployment strategy, collection management, and best practices.• Workspace Optimization lead for Distribution team during Windows 7 upgrade and implementation of MS SCCM distribution systems.• Team lead accountability for various projects including high visibility ‘Front Office’ integrations, Encore (Harland Financials) upgrades, ICP printer upgrades, and Windows XP deployment team lead.• Appointed as a team support lead during merger and acquisition projects.• Created and managed applications in SCCM production and pre-production environments, created APP-V packages, XenApp packages, manage groups, scripts, central site and primaries, ZSM TED servers, create deployments.• Provide second tier level support to deployment teams and Business Analysts during pre-deployment testing and troubleshooting production issues.• Volunteer to mentor junior level support staff on an ongoing or as-needed basis.•Developed and documented new Application Change Request processes as part of a LEAN effort to standardize the enterprise for release management, improving intake and delivery time, and reducing effort required

Senior software distribution engineer, experienced in ZSM administration, Zen app support and packaging (Novell), MS SCCM 2007 R3 console administration. Administration and software delivery to over 1400 locations/35,000+ users in the United States.Supporting Win XP and Win7 desktops/laptops, NDS tree support, level 3 support functions. Manage distribution channels, application objects, group objects, troubleshoot application install issues. Support to various lab environments and ATM infrastructure.Installation, configuration, testing, implementation, and management of the systems environment in support of the organization’s IT architecture and business needs.

Joined a team of distribution and packaging engineers, specifically in a Windows XP upgrade project. Provided support for Novell Zenworks application distribution, level 3 support to desktop and service desk analysts.

Desktop Support subcontractor for major healthcare provider/hospital in the Greater Baltimore area. High-visibility position with extremely time-sensitive service level agreements.•High-visibility/high availability position, with extremely time-sensitive service level agreements.•Lead tech for troubleshooting client issues, printer problems, wireless issues, and desktop refreshes. •Provided backup for the helpdesk, facilitated queue management in USD system, documentation.•Mentored junior staff with troubleshooting Novell related issues including client installs.•Implemented a new wireless network to improve customer experience, installed cabling and access points.

Senior Desktop Support Analyst for financial firm of more than 1,000 users in a LAN/WAN environment•Troubleshooting proficiency from client to server with hands-on experience in cabling, hubs, switches, routers, LAN/WAN, VPN, dial-up/RAS access, broadband, DHCP/DNS configuration and asset management. •Created application packages, group policies, track inventory, software distribution, and testing/compliance.•Provided network administration and management in Novell eDirectory and Microsoft Active Directory.•Lead tech on Macintosh platform computers for marketing department consisting of Apple products.•Project lead for Novell NDPS printer conversion from IPX to IP printing using Novell NDPS servers including setup, configuration, and troubleshooting. Repaired HP printers, JetDirect servers/cards, and other peripheral devices, responsible for procurement and inventory of printer toner. •Configured user accounts on MS Exchange and NW Administrator and managed file and directory access in AD.•Built and deployed networked workstations and printers, configuration of all software and hardware.•Team lead for Y2K project at client level, updating firmware/software, wrote documentation, ran audits.