Sr. Support Engineer (Oci)
CurrentPrimarily providing L1 and L2 technical support and non-technical guidance for users of PaaS and IaaS offerings in Oracle cloud.- Interviewing candidates, coaching, mentoring colleagues and training stakeholders.- Managing escalations, triaging provisioning issues and inquiries from leadership- Prepare monthly KPI reports, roster scheduling, absence management, ad-hoc management reports.- Improve support knowledgebase documents, process improvements and customer satisfaction initiatives.- Lead BCP discussions and Cloud events support preparations.- Backup to the manager, POC to stakeholders and DevOps teams.