- Supported compliance and cost savings by conducting comprehensive analyses and generating detailed reports on store operations, using advanced SQL scripts and Snowflake to ensure that labour positions were precisely represented. This not only reflected in our analytics but also bolstered business decision-making processes.- Led the end-to-end development of reporting solutions from Kronos to drive compliance and facilitate significant cost reductions. Utilised Microsoft Excel and PowerBI to create visually compelling, data-driven reports that enhanced strategic insights.- Performed intricate data analysis to aid in resolving business issues and inform critical decisions, leveraging the power of SQL for database management and script optimisation.- Developed a robust suite of SQL scripts designed to provide ad hoc updates and support regular weekly reporting requirements, integrating seamlessly with Microsoft Excel, PowerBI, and Snowflake to enhance data accessibility and reliability.

Develop extensive validation steps and procedures for complex test case scenarios and documenting for execution steps and results during System Testing, User Acceptance Testing, and Regression Testing.- Gathered business needs and document requirements for technical team- Worked with technical teams to develop technical requirements and solutions- Prepared and created testable use cases and functional test cases- Executed test cases

Conducted training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.- Prepared course materials and trained over one thousand employees including senior management, departmental supervisors, sales force management and administrative staff in application courses such as Word, Excel, PowerPoint, Outlook, Access.- Assisted in the implementation and conduct training projects using computerized distance learning technology.- Created and maintained Access databases for customers.