Family Resident Advocate
CurrentAdvocate for clients and family as well as the liaison between clients and hospital staff. Help clients navigate the hospital procedure practice while providing clients with comfort and support, ensuring clients needs are met. Maintain client confidentiality according to all state and federal HIPAA laws. Sensitive to the needs and concerns of clients with the ability to remain calm under stressful situations. Effectively communicate with clients, facility medical staff and hospital staff regarding changes in client status. Keep accurate records of clients’ medical progress and ensure that this information is provided to the facility staff. Able to change, problem solve and collaborate with staff regarding ongoing situations. Pay attention to the surroundings with attention to detail. Conducts self in a positive, flexible demeanor and creates an environment of safety and security. Multi-task, receiving mixed messages from multiple sources with the importance of deciding the order for the needs of the client first. Act as a mandated reporter with the necessary documentation of the report. Gather information regarding incidents, ensure information has been given to hospital staff, follow-through that all necessary staff have received the vital information.