Robert Sherman Email & Phone Number

Carleton, Mi, Us

User Research & Analysis: Experienced in gathering insights through user interviews, surveys, and feedback sessions to identify pain points, define user needs, and inform product decisions.Stakeholder Collaboration: Skilled in aligning cross-functional teams, facilitating communication between business and technical stakeholders, and translating complex requirements into actionable priorities.Workflow Optimization: Proven ability to streamline processes by analyzing inefficiencies and implementing solutions that improve team productivity and operational outcomes.Data-Driven Decision Making: Experienced in leveraging quantitative and qualitative data to prioritize initiatives, measure success, and guide strategic decisions.Usability Testing: Familiar with designing and conducting usability tests to validate user flows, improve interfaces, and enhance the overall customer experience.Agile Methodologies: Proficient in Agile processes, including sprint planning, backlog grooming, and cross-functional collaboration to ensure timely delivery of high-quality features.Requirements Gathering & Prioritization: Adept at gathering and document business and user requirements, prioritizing tasks to align with stakeholder goals, and ensuring clarity for development teams.Cross-Functional Collaboration: Highly effective in working with diverse teams, including developers, designers, and stakeholders, to deliver user-centered solutions on time and within scope.Tools & Platforms: Experienced with tools like Jira, Confluence, Figma, Miro, and Excel for backlog management, prototyping, journey mapping, and collaborative workflows.

Product Backlog Management: Own and prioritize the product backlog, ensuring alignment with business goals and responsiveness to customer needs.Sprint Planning: Collaborate with development teams to plan and prioritize sprint goals, maintaining a focus on delivering incremental value.User Stories: Craft clear and actionable user stories, defining acceptance criteria and maintaining a well-groomed product backlog.Stakeholder Engagement: Act as a liaison between development teams and stakeholders, gathering requirements and ensuring effective communication.Sprint Reviews: Participate in sprint reviews, providing feedback and validating that deliverables meet acceptance criteria and user expectations.Release Planning: Contribute to release planning, coordinating feature delivery based on business priorities and development capacity.Product Vision: Articulate and communicate the product vision, aligning cross-functional teams and stakeholders toward common objectives.Sprint Retrospectives: Facilitate sprint retrospectives to identify areas for improvement and promote continuous refinement of development processes.Risk Management: Identify and address potential impediments to the team's progress, working proactively to mitigate risks and remove obstacles.Backlog Refinement: Regularly refine and update the product backlog, adapting priorities based on changing market conditions and stakeholder feedback.Collaboration: Collaborate closely with the Scrum Master to ensure a well-functioning agile development process and continuous improvement.Metrics Tracking: Track key metrics related to product development, providing insights for optimization and performance measurement.Customer Advocacy: Act as the voice of the customer, representing user needs and expectations in the development process.Continuous Learning: Stay informed about industry trends, emerging technologies, and customer behaviors to inform product strategy and decision-making.

Detroit, Michigan, United States

System Configuration: Configure and maintain servers, networks, and infrastructure components to ensure optimal performance and reliability.Security Management: Implement and manage security measures, including firewalls, antivirus solutions, and regular system updates to safeguard against vulnerabilities.Troubleshooting: Diagnose and resolve hardware, software, and network issues, providing timely technical support to end-users and addressing system failures.Backup and Recovery: Develop and implement backup strategies to safeguard critical data, and establish recovery procedures to minimize downtime in case of system failures.System Monitoring: Utilize monitoring tools to track system performance, identify anomalies, and proactively address potential issues before they impact operations.User Access Management: Administer user accounts, permissions, and access controls, ensuring secure and appropriate access to systems and resources.Patch Management: Keep systems up-to-date by applying patches and updates, minimizing security risks and ensuring compliance with industry standards.Documentation: Maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides for internal reference and knowledge sharing.Vendor Coordination: Collaborate with external vendors for hardware and software procurement, ensuring compatibility and optimal performance within the existing infrastructure.Automation: Implement automation tools and scripts to streamline routine system administration tasks, enhancing efficiency and reducing manual workload.Compliance Management: Ensure systems comply with relevant regulations and industry standards, conducting regular audits and implementing necessary adjustments.Training and Support: Provide training to end-users on system usage and best practices, offering ongoing support and assistance for technical issues.

Royal Oak, Michigan

Ticket Management: Handle customer support tickets, inquiries, and issues through various channels, ensuring timely and effective resolution.Troubleshooting: Diagnose and troubleshoot technical problems, providing step-by-step guidance to customers to resolve issues with products or services.Communication: Maintain clear and professional communication with customers, keeping them informed about the status of their inquiries and resolutions.Customer Education: Educate customers on product features, functionalities, and best practices to enhance their understanding and utilization.Documentation: Create and update documentation, including knowledge base articles and FAQs, to facilitate self-service support options for customers.Escalation Handling: Identify and escalate complex issues to higher-level support or specialized teams, ensuring a prompt and appropriate resolution.Remote Assistance: Provide remote support using various tools to connect to customers' systems, troubleshoot issues, and guide them through solutions.Customer Feedback: Gather and document customer feedback, sharing insights with the product and development teams to contribute to product improvements.Collaboration: Collaborate with cross-functional teams, including development, product, and quality assurance, to address recurring customer issues and enhance products.Metrics Tracking: Monitor and analyze customer support metrics, such as response times and resolution rates, to identify trends and areas for improvement.Continuous Learning: Stay updated on product updates, features, and industry trends to provide accurate and relevant information to customers.Empathy: Demonstrate empathy and patience while interacting with customers, understanding their challenges, and providing a positive support experience.Proactive Support: Anticipate potential issues and proactively reach out to customers with information, updates, or solutions to enhance their overall experience.

Romulus, Michigan

Work with customers to resolve inquiries regarding international shipping laws and rates.Prepare price quotations on inbound international freight resulting in a profit. Arrange customs clearance of international freight with Customs and Border Protection agents.Arrange transportation of customs cleared goods to arrive at the final destination on a strict deadline, bidding on cost-effective transportation options.Initiate, maintain, and improve client relations and accounts to provide consistently excellent service and grow shipping tonnage. Create billing invoices, issue debit, and credit memos, and ensure payment is received before the delivery of imported goods.Maintain close relationships with corporate clients, effectively communicating information and instruction to and from vendors.Handled customs clearance, transportation, and delivery of over 50 tons of imported goods for Abbott Nutrition.

Southgate, Michigan

Perform basic banking transactions such as deposits, withdrawals, and transfers without error.Have a firm knowledge of credit union policies as well as state and federal banking laws. Personalized handling of client accounts, procuring healthy, and ongoing client relationships.Learn management strategy and leadership qualities in high-pressure member service situations, as well as personnel instruction.

Ypsilanti, Michigan

Perform basic banking transactions such as deposits, withdrawals, and transfers. Have a firm knowledge of credit union policies as well as state and federal banking laws. Personalized handling of client accounts to sustain healthy client relationships.