Rebecca Shionis Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Houston, Texas, United States

•Guided team members by contextualizing challenges in terms of prioritization, strategy, and personal growth. Served as technical resource for SQL queries, integration into Tableau reports, and data analysis techniques•Created process improvement solutions with Engineering and Data Science to manage the Operations workload as customer counts scaled •Managed customer escalations and collaborated with the Customer Care team to provide clear and timely responses•Partnered with Product team to address ticket management transparency issues within agile framework. Tested and implemented various solutions to enhance visibility of ticket workflow and deliverable timelines •Built reports and dashboards in Tableau ensuring accuracy and clear presentation to meet the end user's requirements

Houston, Texas, United States

•Led task scheduling for Operations team emphasizing cross-training and rotation-based work. Trained team on processes and coached on identifying, building, and implementing process improvements•Developed and monitored watch queues in Looker/Tableau to identify anomalies requiring manual intervention. Continuously improved the logic to ensure compatibility with new system releases •Collaborated with Product and Engineering teams to identify root causes of software issues and system fixes•Partnered with Customer Care to increase First Time Resolution of customer enquiries received through Zendesk

Houston, Texas, United States

•Built Operations processes prior to market launch and scaled as customer count grew•Developed detailed software requirements for the operations platform build •Co-led QA requirements gathering sessions for go-live with each function. Tracked progress/issues, collaborated with project managers on roadblocks•Performed end user testing of internal system functionality and its integration with third party software. Articulated issues and their implications via ticket system

Houston, Texas, United States

•Managed maintenance and engineering personnel, prioritized projects based on business objectives and impact•Operations Lead on project to introduce new product line from Taiwan facility to Houston facility: built project charter & schedule, established communication protocols across 4 countries, identified critical path tasks, trained in Taiwan facility then delivered to US team for site certification •Led project to triple production volume; assessed current capacity, constraint exploitation, justified personnel & equipment needs, collected supporting cost data, created & presented project schedule to leadership team•Co-created daily Gemba Walk standard work to track safety, quality, cost, delivery metrics for seven warehouse/production areas •Led and participated in warehouse Kaizen events, emphasized operator problem solving involvement and ownership •Communicated directly with customer on returned product. Analyzed root cause on product/process defects, developed procedural corrective actions and training•Oracle key-user: Manufacturing Lead for Go-Live support team during ERP transition from SAP to Oracle for two sites•Represented manufacturing engineering in audits: ISO 9001:2015, NAVSEA MIL-V-24624, CSA N299.3-2016, PED 2014/68/EU, NSF/ANSI 6, ABS Manufacturing Assessment. Collaborated with Quality team to close Corrective Actions

Singapore, Singapore

•Achieved 30% reduction in front-end quotation team labor hours per project by standardizing engineering documents based on deep-dive customer requirement sessions with China, Korea, & India teams•HR Project: Analyzed data for Asia region Organization Review from 27 groups; worked with Asia business president & HR VP to develop strategy for one- and five-year growth objectives to advance business goals

Sidney, Ohio, United States

•Led Value Stream Mapping & implementing new visual management process, responsible for adoption/change management affecting ~70 engineers & technicians. Result: 12 hr/wk meeting reduction, 15% lab efficiency gain •Collaborated with IT to build query for data extraction, analyzed data to develop baselines and introduced KPIs. Presented recommendations to stakeholders

Milwaukee, Wisconsin, United States

•Automated move orders with barcode system, reduced error opportunity by 80%, 2.5 hr/week time savings•Streamlined creation/maintenance of 3600 photo part number labels during Lean Shingo event using VBA•Communicated with suppliers globally using Oracle forecast/real time demand for pull-in & push-out orders

Houston, Texas, United States

•Led review meetings for global technical commissioning shared lessons, closed 17/23 actions in the system•Performed gap analyses and controlled/incorporated commentary on global Commissioning function documents•Worked nine days on offshore platform to support well commissioning, coordinated across project teams

Erie, Pennsylvania, United States

•Identified gaps in Make On Time Delivery metric between Materials Managers across departments, worked with team to implement standard definitions for data consistency •Created a Process Flow Map of touch/decision points from order entry to customer receipt for Parts impact areas•Performed data analysis for Six Sigma Green Belt project to increase customer On Time Delivery•GE Girls camp mentor: worked with middle schools girls for one week on STEM activities to demonstrate and encourage questions about careers in engineering; received Bronze Above & Beyond Award•GLBTA Affinity Group Liaison: planned event series aimed at increasing employee awareness & allyship

Houston, Texas, United States

•Worked on Mad Dog Phase 2 Quality Team during Define and Concept Select stages•Redeveloped valve certification and traceability matrix to increase user-friendliness in alignment with industry standards and BP specifications, interfaced with external departments and lead project contractor •Collaborated with Procurement and Supplier Quality departments to communicate BP requirement changes to suppliers to minimize consequent business impact, familiarized with supply chain

Tampa, Florida, United States

•Developed quantitative and qualitative research skills regarding the geographic dynamics of disaster recovery of vulnerable populations; incorporated GIS mapping technology in analysis of data collected•Engaged in a disaster table top exercise at the Tampa Bay Emergency Operations Center•Red Cross certified in Disaster Response & Management including Shelter Operations and Mass Care; volunteered at Tampa Bay Red Cross shelters during Tropical Storm Debby