Fiserv/ACI Worldwide Alpharetta, GA Systems Engineer May 2016 - Present • Create custom URL’s for new and existing FI’s • Increase efficiency on secure web servers to match high user traffic needs• Building of the new internal Pod Structures to help allocate FI resources• Analyze Java Heap Dump (JMX) to pinpoint Architect application difficulties • Implement .hlm and configuration files within the admin portal to ensure end user satisfaction• Use Service Now to create new Change Requests to implement during windows. • Participate in database migrations from old Architect Environment to new Fiserv DMZ. • Lead patch changes to ensure that proper validation has occurred.• Create new sites/application pools using IIS and the Architect code base (4.1.x.x)• Partake in weekly Change Control Board Meetings to initiate new patches and enhancements to FI website.• Create custom batch script to clear logs and run custom jobs.• Administer changes that require restarting services and making changes to the IDS Scheduler • Use applications through Citrix, Hyena, Vision App, etc, to access all servers• Debug various scripting languages such as PowerShell and JavaScript to ensure the highest quality of production• Initialize and Monitor F5 load balancers as traffic flows through the network• Take Servers out of F5 load balancing to make crucial changes on the client side.• Restart Servers via command line to run check processing• Partake in triages with DC Ops to troubleshoot numerous issues; database, hardware functionality, third party app failures. Etc. • Responsible for FI site maintenance and smooth transitioning from ACI DMZ to Fiserv DMZ.• Installation of new applications depending on the FI’s request (URL rewrite, J Meter, etc.). • Use of enterprise level of virtual environment (more specifically SonicWall).

• Participated in database migrations from old Architect Environment to new Fiserv DMZ. • Lead triages for failover in Enterprise Replication environment clusters• Created new sites/application pools using IIS and the Architect code base (4.1.x.x)• Partook in weekly Change Control Board Meetings to initiate new patches and enhancements to FI website.• Created custom batch scripts to clear logs and run custom jobs.• Used applications through Citrix, Hyena, Vision App, etc, to access all servers• Debugged various scripting languages such as PowerShell and JavaScript to ensure the highest quality of production• Initialized and Monitored F5 load balancers as traffic flows through the network• Partook in triages with DC Ops to troubleshoot numerous issues; database, hardware functionality• Installed new applications depending on the FI’s request (URL rewrite, J Meter, etc.). • Used enterprise level of virtual environment (more specifically SonicWall).• Implemented new root certificates using the MMC console.

• Use of Ubuntu on VM Fusion to run Alfresco application on secure server ports.• Implementation of file folder structures to test different instances of Alfresco.• Provision of technical support to clients while on strict time limitations.• Use of Admin console on Linux to start and stop Tomcat servers.• Creation of new Databases using commands on Admin console.• Changing of server port numbers and authentications ports.• Use of authentication subsystems; Kerberos, LDAP, NTLM, passthru. • Implementation of Salesforce CRM to keep client satisfaction in the top 10-percentile marker.• Walk through versions 3.0.x – 5.0.x with clients to ensure full running capacity.• Use of log4jproperties files and Jconsole to administer Mbeans and ‘tail’ issues on the admin console.• Changing “Ad-Hoc” Settings in the xml files to turn privileges on and off.• Analysis of Java Heap Dump (JMX) to pinpoint Alfresco application difficulties.• Administer Linux OS Systems (Redhat, CentOS, Ubuntu), through the latest version of VMware. • Debug various scripting languages such as Python and JavaScript to ensure the highest quality of production • Initialize and Monitor F5 load balancers as traffic flows through the network• Run Bash Scripts to pull up network information from open shells• Thorough understanding of network and routing protocols such as TCP/IP, DNS, , SMTP, and NFS. • Install configuration and troubleshooting network routers, switches, load balancers, and security devices.• Responsible for site-to-site IP VPNs; ACLs on corporate and client firewalls; new server deployment, routine backups; SAN management and maintenance,• Manage MS Exchange servers, AD applications and public folders.• Automate and executed Office 365 procedures utilizing Windows PowerShell. • Administer and supported Office 365 and MS Exchange policies.• Pull Java Heap Dumps to analyze system statistics• Download Thread Dumps to ensure quality connection value

• Completed Coursework in Java related concepts such as, JPA, JSP, and JSF• Usage of Database Concepts and XML to create running webpages. • Currently Working on Mobile Applications using Ionic CSS and Java Coding• Relevant application of JSP, JPA, SQL DATABASE, BootStrap, Foundation, Spring MVC, Hibernate, JUnit, Maven, My SQL, and Eclipse.• Relevant application of JSP, JPA, SQL DATABASE, BootStrap, Foundation, Spring JVC, Hibernate, JUnit, Maven, My SQL, and Eclipse.• Used both Front End and Back End Coding to deliver customer projects on time.• Worked on Mobile Applications using Android Studio and Visual Studio depending on coding and launching needs.• Used SCSS Ionic to design a successful UI for client’s POC’s • Used Node.js along with Apache Cordova to successfully launch applications• Worked on Maven projects and MS based projects using Spring Hibernate Framework and .NET framework• Client POC brand embedding using demo webforms files and • Implemented MVC wrappers to display API's for clients• Website Maintenance through VS15 using .exe files and storing secure xml files• Ran local hosting through Apache, PHP, and My SQL• Implemented Firewall Security using Software and also security methods • Used Star Schemas and LDAP cubes to arrange table information

- Keeping up to date with Android and iOS mobile devices - Meeting client expectations with mobile devices on premise- Chosen as Team Lead after three months of exceeding client satisfaction and sales goals- Developing Power points in order to educate the sales team about new innovations and objectives- Maintaining the corporate culture to ensure a positive experience in-store- Showing excellent skill-sets when combining both client interaction and demoing of mobile devices.- Becoming Apple and Samsung certified- Always Exceeding in company expectations, by partaking in all team meetings, all trainings, and all goals.

Responsible for diagnosing customers' computer problems and developing solutions to fix issues. • Consistently surpassed weekly sales goals by 25%• Servicing computers and troubleshooting Java Script Codes• Eliminated viruses, spyware, and adware from infected computers and tablets. • Installed new software packages and updated programs