Ruby Sifflet-Hill, M.S Supply Chain Mgmt Email & Phone Number

California, United States

Berkeley Ca

● Directed flow and distribution of inventory for “high demand”, complex stock keeping unit (SKU) valued at $7M average.● Resolved deficiencies within inventory process for assigned SKUs, reducing stock-outs of top selling products from 30% to less than 5%. ● Improved inventory allocation to maximize number of shipments from warehouse to shipment designations though vetting internal and external purchase orders, ensuring 100% accuracy. ● Decreased costs by 12.8% by negotiating prices while ensuring continuation and enhancements of services. In addition, resolved inefficiencies to produce 15% lead time reduction by improving tracking and purchasing processes (e.g. cost mitigation, stock out minimization, etc.).● Reduced RFQ, RFP and Supplier PO errors by 95%, and eliminated 100% of stock-outs through issuing supplier purchase orders and optimizing inventory need calculations to meet inventory requirements. Combine with decreasing organization's financial constraints increased sales and improved cash flow.● Managed and identified vendor and supplier selection based on price, quality, support, capacity, and reliability.

● Reduced inventory shrink levels from 20.3% to 5.4% through consolidated sample shipments and compliance related accounts while ensuring accurate shipment and timing.● Increased sales by $700k from existing accounts in four months through developing product quotes for prospective buyers, ensuring acceptable profit margins using pre-established production costs. ● Decreased inventory holding costs and increased inventory turnover through improving and developing management processes and procedures, including lead times between warehouse and external suppliers, ensuring inventory control and coordination.● Managed all aspect and details of the pre- and post-sales processes in a fast-paced manufacturing environment. ● Oversaw product development and specification data from inception to completion, maintaining production sample finalization as well as packaging and distribution approvals. ● Produced and implemented tracking procedures to facilitate transparent communication across various departments for key accounts and major brand retailers (Amazon, Williams-Sonoma, Walmart, and Jet.com).

Sausalito California

● Handled customer inquiries including product, order, and account information via e-mail and phone, transferring to appropriate departments and escalating conflicts to management as needed. ● Resolved 30 inquiries per day on average, investigating purchase order discrepancies and determine problem resolution strategies. ● Achieved higher customer loyalty and retention rates, managing and conducting customer inquiry follow-ups and applying remedies to facilitate accurate order shipments.

● Maintained and was accountable for $3M+ of purchase orders for mass retailers nationwide including Amazon, Macy’s, Bloomingdale’s, Cost Plus World Market, Bed Bath & Beyond, Restoration Hardware, Target, Walmart, and major international hotel and restaurant chains. ● Served as liaison between 20 to 50 clients and sales representatives, processing daily customer orders, negotiating and delivering price quotations and product information while ensuring compliance with customs requirements. ● Improved inventory and shipping methods optimizing sales materials and spreadsheets, maintaining product specification data.● Contributed to efficient merchant support by researching and quickly responding to inquiries, resolving key customer account claims.

St.Lucia

Master Of Science (Ms), Integrated Supply Chain Management

Bachelor Of Arts (B.A.), Logistics, Materials, And Supply Chain Management

Associate Of Arts (A.A.), Languages For Business And Tourism