• Successfully engaged and took on building a newly created Solution Architect Consultant team• The team consisted of 13 SMEs within multiple industries, providing solutions, guidance, and assistance to the Project Manager, Consultants, and project delivery team to implement and partner with clients’ regarding their business requirements• The team focused on utilizing Infor’s Financials & Supply Management Practice software within Healthcare, Public Sector, Services, and the Hospitality industries.• Led, coached and guided the team to continually exceed utilization targets, ensuring the team was fully “billable” to recover a $2.5+ million budget.• Provided performance, growth, and stretch opportunities for team members based on Infor’s needs and the Solution Architects desire, in addition to continuous review of the basics such as soft skills (presentations, communication, etiquette, etc.)• Instilled a sense of comradery in building a strong “one” team mentality and workforce• Established recurring monthly team collaboration meetings while also implementing weekly/monthly one-on-one touch points with each team member• Provided guidance on problem and challenged project delivery and reset client expectations when necessary• Ensured Solution Architects engaged with the Sales organization for potential clients and the Development organization on potential product enhancements.• Encouraged Solution Architects to mentor peers and other team members• Successfully recovered and turned troubled deals around, wherein a Solution Architect was able to regain the trust of the client to successfully implement a solid solution

Directed globally distributed teams consisting of 127 team members. The teams were Application Data Management, Lawson ERP, Application Configuration Management (Build/Release/Source code management), Delivery Management (Divestitures), Hosted Solutions and Healthcare Information Systems, Web/Application and SharePoint Support. Successfully delivered services meeting and exceeding client expectations, resulting in excellent CSAT ratings while increasing Network Promoter Score (NPS), targeted KPIs, Service Level Agreements (SLA), Operating Level Agreements (OLA) and uptimes for the enterprise. Oversaw a budget in excess of $25 million and reduced overall expenditures by more than 25%. Participated in technical strategy requirement gathering, design and architecture discussions, and decisions for implementation of the solution. Hands-on management and guidance of team members in successfully exceeding expected results through delivery of streamlined processes and solutions, increasing productivity, reducing risks and costs (margin improvement).• Provided additional recovery exceeding $3.3M annually through resource billing within Lab operations.• Reduced capital and operating costs by restructuring backup and storage strategies• Expanded support offerings in China, Mexico, Romania, and India, allowing a reduction in staffing costs in excess of $1.2M while providing follow the sun support and deliverables• Successfully implemented redundancy and cost savings initiatives for Payer Claims (BPO) Infrastructure and Application environments through load balancing, the introduction of Virtual Servers (VMWare and Hyper-V), and deployment of Oracle RAC for database clustering, and implemented Dell EqualLogic Storage, reducing overall costs• Achieved customer satisfaction ratings consistently at or above 98.9% and better than 99.8% uptime on applications.

Oversight of design, delivery and support of cost effective, high performing technology solutions to Corporate and Business Process Services (BPS) including Finance, Human Resources, Audit, Legal, Infrastructure and Operations in US, Mexico, India and the Philippines, consisting of over 3,500 employees. Managed a multi-million-dollar budget and business strategy. Responsible for customer satisfaction (CSAT), SLA’s and management of the Business Applications Support team consisting of HR, Finance, Payroll, SharePoint and Service Desk ticketing systems; the Procurement team; the corporate Help Desk; and local Desktop Support Field Services team• Established strategic plan to align technology and IT business processes to meet and exceed corporate business objectives• Crafted and implemented new metric-based job descriptions, compliance policy and procedures and directed teams to the creation of quality performance standards and monitoring process for performance improvement.• Spearheaded initiative to implement a conceptual Operational Dashboard to allow reporting at a site level as to Labor and Revenue trends through leveraging existing technology within the enterprise without the need for capital expenditure• Established customer team meetings to ensure alignment with their needs and to open communication for issues, demonstrating excellence in customer service and relationship building• Guided team in redesign of implemented service desk ticketing solution in order to follow ITIL• Established corporate reporting on Incidents, Problems, Requests and Changes through use of existing technology saving thousands in capital expenses for alternative solutions• Led a series of upgrades and application enhancements, including Hyperion Essbase, MOSS, Exchange and BI proof of concept tools for finance reporting and drill down• Championed and implemented a corporate training initiative to reintroduce and adopt the Service Desk ticketing application for the enterprise

Responsible for on, near and off shore teams encompassing delivery of infrastructure application services to the internal Perot Account. Responsible for customer satisfaction, SLA’s and enterprise system implementation and support of corporate application systems, including but not limited to availability of PeopleSoft, CRM, SharePoint, and Project Server Intranet, Extranet and other corporate systems.