Rick Sifford Email & Phone Number

Plano, Texas, US

New York, NY, US

• Successfully engaged and took on building a newly created Solution Architect Consultant team
• The team consisted of 13 SMEs within multiple industries, providing solutions, guidance, and assistance to the Project Manager, Consultants, and project delivery team to implement and partner with clients’ regarding.
• The team focused on utilizing Infor’s Financials & Supply Management Practice software within Healthcare, Public Sector, Services, and the Hospitality industries.
• Led, coached and guided the team to continually exceed utilization targets, ensuring the team was fully “billable” to recover a $2.5+ million budget.
• Provided performance, growth, and stretch opportunities for team members based on Infor’s needs and the Solution Architects desire, in addition to continuous review of the basics such as soft skills (presentations.
• Instilled a sense of comradery in building a strong “one” team mentality and workforce

Plano, Texas, US

• Directed globally distributed teams consisting of 127 team members. The teams were Application Data Management, Lawson ERP, Application Configuration Management (Build/Release/Source code management), Delivery.
• Provided additional recovery exceeding $3.3M annually through resource billing within Lab operations.
• Reduced capital and operating costs by restructuring backup and storage strategies
• Expanded support offerings in China, Mexico, Romania, and India, allowing a reduction in staffing costs in excess of $1.2M while providing follow the sun support and deliverables
• Successfully implemented redundancy and cost savings initiatives for Payer Claims (BPO) Infrastructure and Application environments through load balancing, the introduction of Virtual Servers (VMWare and Hyper-V), and.
• Achieved customer satisfaction ratings consistently at or above 98.9% and better than 99.8% uptime on applications.

• Oversight of design, delivery and support of cost effective, high performing technology solutions to Corporate and Business Process Services (BPS) including Finance, Human Resources, Audit, Legal, Infrastructure and.
• Established strategic plan to align technology and IT business processes to meet and exceed corporate business objectives
• Crafted and implemented new metric-based job descriptions, compliance policy and procedures and directed teams to the creation of quality performance standards and monitoring process for performance improvement.
• Spearheaded initiative to implement a conceptual Operational Dashboard to allow reporting at a site level as to Labor and Revenue trends through leveraging existing technology within the enterprise without the need for.
• Established customer team meetings to ensure alignment with their needs and to open communication for issues, demonstrating excellence in customer service and relationship building
• Guided team in redesign of implemented service desk ticketing solution in order to follow ITIL

Responsible for on, near and off shore teams encompassing delivery of infrastructure application services to the internal Perot Account. Responsible for customer satisfaction, SLA’s and enterprise system implementation and support of corporate application systems, including but not limited to availability of PeopleSoft, CRM, SharePoint, and Project Server.