• Wrote copy for websites, surveys, emails, marketing materials as well as internal documents such as policies and procedures, and internal communication guides • Copy-edited internal and external communications for promotional materials such as department portfolios, and market research reports• Gatekeeper for all internal and external messaging, and provided oversight on branding consistencies • Analyzed data sets in MS Excel to provide market insights, and presented the results using MS PowerPoint for Bell Mobility executives • Co-ordinated market research data collection amongst staff members• Conducted secondary research in support of the analytics department• Conducted primary data collection via telephone surveys and field studies• Project managed the re-modeling of the department’s onboarding process including the implementation of a 3 month training program• Assisted Office Administration with ad-hoc duties

• Worked on a module which has allowed me to develop analytical skills and a stronger command of Microsoft Excel • Attended a Microsoft Excel workshop which taught me basic functions and formatting abilities available through Excel• Produced exceptional copy for internal and external collateral such as brochures promoting departments, websites exhibiting work from the creative department, and information packages for new associates • Facilitated a workshop on the importance of branding to PMP associates which achieved an overall satisfaction rate of 95.4% • Copy-edited work for teammates as well as associates from other departments • Gained working knowledge of Adobe Creative Suite CS6 by attending workshops and producing promotional content for digital signage, print, and video • Wrote and edited emails sent to external audiences which promoted the values of the PMP as well as its key messages• Improved communication strategies for promotional campaigns • Developed style guides and branding books to maintain branding consistency

• Offer excellent customer service by diagnosing client issues and providing appropriate solutions to ensure the best shopping experience • Organize stock and merchandised product displays to create a pleasant environment for customers

• Examined new handheld devices and their features prior to release to familiarize myself with their selling points and functionality• Reviewed competitor rates for mobile/data plans to give myself the competitive sales edge • Diagnosed client problems and offered the best solutions based on products and mobile plans offered by Wind Mobile • Gained a complete understanding of the pricing of each plan offered by Wind Mobile, their features, as well as Wind coverage zones • Achieved monthly targets based of mobile activations and accessory sales

• Conducted digital printing and copying while providing outstanding customer service to the student body and general public• Repaired minor computer issues such as basic diagnostics and virus removal