Randall Sirota Email & Phone Number

Colorado Springs, Co, Us

Fort Carson, Colorado, United States

Maintain IT systems and software for the United States Army Network Enterprise Center (NEC) Fort Carson Mission Installation Contracting Command (MICC). Perform second-tier (TIER II) support tasks related to maintaining, upgrading, and repairing IT systems and software. Diagnose and troubleshoot routine problems with hardware by upgrading drivers and firmware to resolve issues. Upgrade software and resolve connectivity issues either locally or remotely. Support provided for Army 365, OneDrive resolving access issues, functionality such as file conversion. Computer imaging process making request for new image to be approved and install new image for our customers. Software support including PD2 support, Adobe Pro.

Florence, Colorado, United States

Provide first-line technical support to customers solving incidents and requests regarding account administration, software installation, secure account access, CAC card issues, email account provisioning, and mailbox creation, knowledge article documentation, system, and network status. Experience with Avaya, inContact MAX phone systems. Incident entry via IT Service Management (ITSM) ServiceNow and Remedy incident management tools. Communicate with the (NEC) Network Enterprise Center at multiple locations to complete information template and escalate tickets, also check and update tickets. Active Directory validating user accounts and follow the procedures to create or activate accounts.Agent assisting in Army wide migration to Enterprise Email EXO and migration to new ICAM system providing secure access to Military websites. Trained on EITaaS Microsoft ticketing system programmed on Service Now. Provide customers new resources to replace AKO and AMID systems being decommissioned. Compose tickets for Port Activation, Video and Phone Conference, and Account or System repair. IT Troubleshooting for customers configuring Outlook profiles, access DEPO tool to provision DISA email accounts, and access to Army email using a Web browser and Outlook. Provide Entitlements for MS Teams and help customers access the system. Point of Contact for web administrators and other Army services. Mobility agent able to register cell phones with MobileIron PIN, and Purebred activation to receive email on cellular equipment. BeyondTrust remote support software to log on to clients system over VPN connection, formerly Bomgar.

Colorado, United States

Inventory leased systems for distribution. Replicate BIOS settings and write a standard image using Symantec Ghost. Maintain inventory spreadsheets to track and allocate systems collaborating with the Site Liaisons. Run Powershell scripts that change the computer name, attach to the domain, activate Windows 10 and MS Office, Install SCCM. Run HP Image Assistant (HPIA) to update to the latest firmware and drivers. Register systems with the Asset Management HP Inventory tool (HPI). Verify BitLocker encryption state and ensure the system has WIFI access. Run MS MigWiz tool to backup user profile, Set up a new system, restore profile, install printers, set static IP Address. Run WipeDrive on the system before removing from the site.

Colorado Springs, Colorado Area

Goodwheels Medical Transportation, Assist customers by providing medical transport to hospitals and medical facilities. Ensure the vehicle meets D.O.T and company safety standards and record vehicle inspection and logs information. Communicate with the management team my transportation status and utilize My Work software application to locate customer information. Work with the medical facility to properly move the patient. Provide customer door-to-door assistance ensuring patients avoid falls while ensuring arrival to and from medical facilities in a timely manner.. Coordinate with medical staff to establish oxygen rates for patients as needed. Utilization of lifts, straps, wheel chairs, and medical equipment inside special transportation vehicles

Collaborate with clients to identify new features and upgrades to the application software. Consulted clients using Eclipse Process Framework to plan successful software releases. Enhance code increasing the security of data transfers. Develop PHP, HTML, and Bootstrap code to upgrade and add new functionality to the application front end. Enhance the Postgres object-relational database for the management of client data. Maintain GitHub repository for code version control, push approved code, and customer document storage. Utilized the SaaS Heroku cloud platform for online web hosting and application access.

Pueblo, Colorado Area

Developed web pages and forms with HTML, CSS, and Bootstrap. Evaluated web pages and used Cascade Server CMS to modify the code and submit for approval. Adhered to department style guidelines and created professional and uniform work. Install Visual Studio Code for editing HTML and applied Emmet extension to auto-create code. Utilized Wrike.com for project management and daily work activities. Updated web-based forms using Bootstrap, JavaScript, and HTML. Tested web forms on various media platforms.

30 S Nevada Ave, Colorado Springs, Co 80903

Tier 1 and 2 service management technician. Created and resolved tickets using Cherwell’s IT Service Management (ITSM) software tool. Installed and configured various custom Operating Systems on laptops utilizing Microsoft System Center Configuration Manager (SCCM). Interacted with clients to schedule the delivery of new systems, resolve hardware issues, and install new software. Created an inventory of 3000 software applications that were used to consider consolidation opportunities for future use. Performed hard drive scans with Microsoft PowerShell ISE to evaluate data required for legal holds.

Computer Information Systems, Programming, Security, And Business, Graduated Magna Cum Laude

Activities and Societies: Participant in the National Cyber League competition. Received an associate degree from Pikes Peak Community.

Associates Degree, Computer Information Systems, Magna Cum Laude

Activities and Societies: Phi Theta Kappa, Speaker MAC Conference. Participate in the 60 - 60 program. Earn 60 credits at the community.