Richard Kramer Email & Phone Number

Chicago, Il, Us

Promoted to new role leading enterprise-wide modernization efforts of an 800-person US Federal agency with 54 remote field offices and direct oversight of a $22B trust fund, paying retirement-survivor benefits to 675,000 beneficiaries. Provide executive-level management and supervision through subordinate supervisors and team leads for a staff of 100 employees and over 30 contractors, executing technical and operational support services, application development, data sciences, financial management, compliance, and risk management. Provide oversight for a budget and accounts totaling $40 million to drive innovation and support a large-scale IT infrastructure comprised of three cloud environments and a physical data center hosting mission-critical client and server applications. Provide authoritative guidance to technology teams on enterprise architecture, cloud initiatives, and administrative and management policies, ensuring resources are properly allocated to provide ongoing support according to all applicable federal guidelines and standards.✔ Procured over $12 million in professional services contracts to aid in the modernization of agency systems.✔ Developed cloud-adoption strategy and oversight for the design, security, capacity planning, and engineering for all new Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) buildouts within the Microsoft Azure Government (MAG), Microsoft Azure Commercial (MAC), and Microsoft365 GCC-High environments.✔ Led the full-scale, agency-wide adoption of Agile Methodologies to bring modern application development project management to reduce time to deliver new digital services to the agency and U.S. public.✔ Developed a business case and proposal documents to receive a Technology Modernization Fund (TMF) investment of $8.7 million to improve the agency’s online services.✔ Executive Sponsor for a $6 million, multi-year transition to M365 Exchange, SharePoint, Teams, Intune, and OneDrive systems.

Supervise a team of 7 engineers and manage up to a $1M budget. Responsibilities include full life-cycle management for over 300 devices, including maintaining FISMA/NIST security compliance, for HQ and 54 remote locations throughout the U.S.✔ Led full-scale infrastructure modernization effort by developing a risk matrix to support and prioritize investments with high-value or to provide future capabilities to the organization. Obtained approval to invest in new Cisco DNA Center system to tightly integrate network monitoring and simplify and speed-up administrative tasks.✔ Architected new WAN design to meet future cloud-based initiatives. Worked with several internal teams to procure services with an Internet Branch Exchange (Equinix) and their Cloud Connect Environment. Strategic direction will speed up procurement of circuits and implementation to various Telecommunications providers. 🔷 Created new Microsoft Azure Express Route connection using point-to-point circuit, Cisco ASR1006 routers terminating with Cisco Cloud Services Router (CSR) with fully encrypted tunnel through IBX (Equinix) Cloud Connect Environment.✔ Implemented new standards and operating procedures to create efficiencies with implementation projects, creating a more inclusive internal team culture, improving morale.

Recruited to resolve major security issues and improve the technical portfolio supporting an audit and law enforcement agency with oversight of a $22B trust fund, paying retirement-survivor benefits to 675,000 beneficiaries. Supervise three system administrators and manage up to a $1M budget. ✔ Led full-scale infrastructure transformation including Data Center environmental (HVAC and Power) buildout, telecommunications, servers and storage. Migrated outdated and unsupported systems to new VMware hosts and Dell ISCSI SAN and Cisco equipment. ✔ Implemented Tripwire, a Security Information/Event Monitoring suite enabling enterprise-wide monitoring of unapproved systems changes, policy compliance and vulnerability scanning. Executed disaster recovery and business continuity setup using VMWare and built-in replication functionality of the SAN environment. ✔ Designed standards and procedures to facilitate infrastructure automation and improve deployment times for servers, storage and end-user equipment.✔ Sourced and implemented a cloud-based Avaya unified communications system with mobility voice solutions for over 700 users.

Hired to provided technology leadership for a municipality with a 100,000+ daytime population. Supported Police and Fire Operations, Water Treatment facilities and all mobile vehicle technology and communications. Supervised six-member IT team including a network administrator, two technicians, two GIS analysts, and a systems administrator. Managed $1.5M capital budget. ✔ Assessed technology organization, developed/implemented new processes, hired personnel, established a technology improvement plan, and sourced/nurtured a high performing team.✔ Migrated from physical server infrastructure to VMware/ HP SAN environment with yearly cost savings of $20K+ and improved uptime from 75% to 99.99%. ✔ Implemented cloud-based CRM and workflow solution with an associated Smartphone application to consolidate and track court cases, customer service requests, email workflow, case management and code violations.✔ Resolved crucial security issues by reconfiguring the firewall, redesigning the Wi-Fi network, enforcing Internet usage filtering, executing security policies, establishing role-based authorization and deploying new endpoint protection package.✔ Reduced costs 50% by eliminating or renegotiating infrastructure support contracts, standardizing equipment purchases and finding low-cost software alternatives while increasing back-office productivity.

Built IT infrastructure supporting a suburb of Chicago with 18,000+ residents. Established hardware and operating systems, enterprise software applications, data management and storage, disaster recovery, networking and telecommunications platform, and internet infrastructure. Supervised a technician and managed a $350K infrastructure budget.✔ Architected and managed data center build-out including wiring specifications, server room and network closet rack equipment, UPS and HVAC systems for $7M building renovation.✔ Converted Intertel PBX to new Cisco VoIP voice solution with an enterprise-level Wi-Fi network. Managed all aspects of the project, saving ~$30K/year in telecommunications costs. ✔ Deployed ERP software including financial, HR management, citizen services, revenue, payroll and accounts payable/receivable capabilities.

Leading enterprise infrastructure and online services projects for an international professional services firm. Researched, developed and implemented global web-based integrated technologies for use by 80,000+ employees, spanning 5 practice areas in 10 countries. Managed two system administrators and two developers.

Ms, Information Technology

Bs, Biology