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Thank you for visiting my profile. I am a Strategic Technology innovator and leader skilled at delivering pioneering technology solutions, infrastructure design, and implementation strategies aligned with organizational priorities. Motivational and inspirational leader of high-performance, diverse technology teams that enhance capabilities and improve performance in diverse infrastructure, application, and operational environments. Polished communicator and collaborative business partner with a proven record of accomplishment who works closely with executives, stakeholders, customers, and vendors to garner consensus and drive project adoption to implement technology plans. ENTERPRISE IT LEADERSHIP AND STRATEGY☞ Led Full-Scale Cloud Infrastructure Transformation utilizing the Microsoft Azure Government Community Cloud High (GCC-High) environment to implement Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) to improve systems stability and utilize new disaster recovery capabilities for 800-person U.S. Federal Agency. ☞ Executive Sponsor of a $6 million Microsoft 365 transition to M365 Exchange, SharePoint, Teams, Intune, and OneDrive systems, enabling the agency’s 800-person workforce to collaborate faster and improve data access to increase the agency’s overall efficiency.☞ Led the full-scale, agency-wide adoption of Agile Methodologies to bring modern application development project management to reduce time to deliver new digital services to the agency and U.S. public. ☞ Designed and procured International Branch Exchange (Equinix) services to meet future cloud-based initiatives. Strategic direction accelerated the procurement of circuits and implementation by various telecommunications providers to support IT modernization projects, including multiple, redundant connections to the IBM zCloud, multiple Microsoft Azure Cloud and Amazon Web Services (AWS) environments.☞ Established secure, cloud-based VoIP system with mobile voice solutions for 800+ users. Provided guidance on RFP and security/infrastructure requirements.CAPABLITIES THAT DRIVE INNOVATIVE AND SECURE TECHNOLOGY SOLUTIONS Strategic Technology Planning | Infrastructure Architecture | Information Systems Security | Disaster Recovery | IT Operations/Governance | Budget Management | Cost Optimization | Project Design | Project Management | Systems Development Lifecycle (SDLC) | RFPs | Bid Proposals | Contract Negotiations | Vendor Evaluation/Selection | Process Improvement | Legal Compliance | Team Leadership and Development | Employee Engagement
Bureau Of Information Services, U.S. Railroad Retirement Board
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Deputy Chief Information OfficerBureau Of Information Services, U.S. Railroad Retirement BoardChicago, Il, Us
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Acting Chief Information OfficerU.S. Railroad Retirement Board Jun 2024 - Present
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Deputy Chief Information OfficerBureau Of Information Services, U.S. Railroad Retirement Board Apr 2021 - PresentPromoted to new role leading enterprise-wide modernization efforts of an 800-person US Federal agency with 54 remote field offices and direct oversight of a $22B trust fund, paying retirement-survivor benefits to 675,000 beneficiaries. Provide executive-level management and supervision through subordinate supervisors and team leads for a staff of 100 employees and over 30 contractors, executing technical and operational support services, application development, data sciences, financial management, compliance, and risk management. Provide oversight for a budget and accounts totaling $40 million to drive innovation and support a large-scale IT infrastructure comprised of three cloud environments and a physical data center hosting mission-critical client and server applications. Provide authoritative guidance to technology teams on enterprise architecture, cloud initiatives, and administrative and management policies, ensuring resources are properly allocated to provide ongoing support according to all applicable federal guidelines and standards.✔ Procured over $12 million in professional services contracts to aid in the modernization of agency systems.✔ Developed cloud-adoption strategy and oversight for the design, security, capacity planning, and engineering for all new Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) buildouts within the Microsoft Azure Government (MAG), Microsoft Azure Commercial (MAC), and Microsoft365 GCC-High environments.✔ Led the full-scale, agency-wide adoption of Agile Methodologies to bring modern application development project management to reduce time to deliver new digital services to the agency and U.S. public.✔ Developed a business case and proposal documents to receive a Technology Modernization Fund (TMF) investment of $8.7 million to improve the agency’s online services.✔ Executive Sponsor for a $6 million, multi-year transition to M365 Exchange, SharePoint, Teams, Intune, and OneDrive systems.
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Supervisory It Specialist (Chief Of Network Services)Bureau Of Information Services, U.S. Railroad Retirement Board Nov 2018 - Apr 2021Supervise a team of 7 engineers and manage up to a $1M budget. Responsibilities include full life-cycle management for over 300 devices, including maintaining FISMA/NIST security compliance, for HQ and 54 remote locations throughout the U.S.✔ Led full-scale infrastructure modernization effort by developing a risk matrix to support and prioritize investments with high-value or to provide future capabilities to the organization. Obtained approval to invest in new Cisco DNA Center system to tightly integrate network monitoring and simplify and speed-up administrative tasks.✔ Architected new WAN design to meet future cloud-based initiatives. Worked with several internal teams to procure services with an Internet Branch Exchange (Equinix) and their Cloud Connect Environment. Strategic direction will speed up procurement of circuits and implementation to various Telecommunications providers. 🔷 Created new Microsoft Azure Express Route connection using point-to-point circuit, Cisco ASR1006 routers terminating with Cisco Cloud Services Router (CSR) with fully encrypted tunnel through IBX (Equinix) Cloud Connect Environment.✔ Implemented new standards and operating procedures to create efficiencies with implementation projects, creating a more inclusive internal team culture, improving morale.
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Supervisory It Specialist (Information Security And Infrastructure Manager)Office Of Inspector General, U.S. Railroad Retirement Board 2013 - Nov 2018Recruited to resolve major security issues and improve the technical portfolio supporting an audit and law enforcement agency with oversight of a $22B trust fund, paying retirement-survivor benefits to 675,000 beneficiaries. Supervise three system administrators and manage up to a $1M budget. ✔ Led full-scale infrastructure transformation including Data Center environmental (HVAC and Power) buildout, telecommunications, servers and storage. Migrated outdated and unsupported systems to new VMware hosts and Dell ISCSI SAN and Cisco equipment. ✔ Implemented Tripwire, a Security Information/Event Monitoring suite enabling enterprise-wide monitoring of unapproved systems changes, policy compliance and vulnerability scanning. Executed disaster recovery and business continuity setup using VMWare and built-in replication functionality of the SAN environment. ✔ Designed standards and procedures to facilitate infrastructure automation and improve deployment times for servers, storage and end-user equipment.✔ Sourced and implemented a cloud-based Avaya unified communications system with mobility voice solutions for over 700 users.
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Information Technology Manager ► Technology Team Leadership | Sysems Security | Project ManagementVillage Of Northbrook 2009 - 2013Hired to provided technology leadership for a municipality with a 100,000+ daytime population. Supported Police and Fire Operations, Water Treatment facilities and all mobile vehicle technology and communications. Supervised six-member IT team including a network administrator, two technicians, two GIS analysts, and a systems administrator. Managed $1.5M capital budget. ✔ Assessed technology organization, developed/implemented new processes, hired personnel, established a technology improvement plan, and sourced/nurtured a high performing team.✔ Migrated from physical server infrastructure to VMware/ HP SAN environment with yearly cost savings of $20K+ and improved uptime from 75% to 99.99%. ✔ Implemented cloud-based CRM and workflow solution with an associated Smartphone application to consolidate and track court cases, customer service requests, email workflow, case management and code violations.✔ Resolved crucial security issues by reconfiguring the firewall, redesigning the Wi-Fi network, enforcing Internet usage filtering, executing security policies, establishing role-based authorization and deploying new endpoint protection package.✔ Reduced costs 50% by eliminating or renegotiating infrastructure support contracts, standardizing equipment purchases and finding low-cost software alternatives while increasing back-office productivity.
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Information Technology Manager ► It Infrastructure | Enterprise Applications | Disaster RecoveryVillage Of Deerfield 2002 - 2009Built IT infrastructure supporting a suburb of Chicago with 18,000+ residents. Established hardware and operating systems, enterprise software applications, data management and storage, disaster recovery, networking and telecommunications platform, and internet infrastructure. Supervised a technician and managed a $350K infrastructure budget.✔ Architected and managed data center build-out including wiring specifications, server room and network closet rack equipment, UPS and HVAC systems for $7M building renovation.✔ Converted Intertel PBX to new Cisco VoIP voice solution with an enterprise-level Wi-Fi network. Managed all aspects of the project, saving ~$30K/year in telecommunications costs. ✔ Deployed ERP software including financial, HR management, citizen services, revenue, payroll and accounts payable/receivable capabilities.
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Senior Systems Infrastructure Architect | Senior Systems EngineerArthur Andersen Llp 1999 - 2002Leading enterprise infrastructure and online services projects for an international professional services firm. Researched, developed and implemented global web-based integrated technologies for use by 80,000+ employees, spanning 5 practice areas in 10 countries. Managed two system administrators and two developers.
Richard Kramer Skills
Richard Kramer Education Details
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Depaul UniversityInformation Technology -
Stony Brook UniversityBiology
Frequently Asked Questions about Richard Kramer
What company does Richard Kramer work for?
Richard Kramer works for Bureau Of Information Services, U.s. Railroad Retirement Board
What is Richard Kramer's role at the current company?
Richard Kramer's current role is Deputy Chief Information Officer.
What is Richard Kramer's email address?
Richard Kramer's email address is ri****@****rrb.gov
What schools did Richard Kramer attend?
Richard Kramer attended Depaul University, Stony Brook University.
What skills is Richard Kramer known for?
Richard Kramer has skills like Disaster Recovery, Security, Process Improvement, Active Directory, Emergency Management, Virtualization, Iscsi, Microsoft Exchange, Cisco Technologies, Cisco Call Manager, Enterprise Architecture, It Infrastructure Design.
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