● Manage all technical procedures such as Design, estimation, Assets...etc.● Responsible for making decisions and leading all technical choices in multiple projects.● Lead a team through the process of Digitizing a large number of printed books.● I developed multiple interactive activities and e-content, games, tools, delivered training, and oversaw the implementation of our Virtual Learning Environment services for all of our clients in Greece, Latin America, Egypt and the Middle East.● Served more than 1000 schools and more than 500k Students/teachers in Greece, Latin America, Egypt and the Middle East.● Scouts for and evaluates new technology and tools as opportunities for innovation and development excellence● Aids the team in all stages of pre and post-production including during finalizing● Evaluates interview candidates for technical positions

● Install and configure software, hardware and networks● Ensure security and efficiency of IT infrastructure● Monitor system performance and troubleshoot issues● Identify system requirements and install upgrades● Maintains, secure and upgrade a web system● Create a backup and safeguard the data● Perform account setup for new and old employees● Track emerging technologies and implement them in the organization● Patched software and installed new versions to eliminate security problems and protect data.● Configured hardware, devices and software to set up work stations for employees.● Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.● Provided IT support to non-technical internal users through desk side support services.

● Patched software and installed new versions to eliminate security problems and protect data.● Configured hardware, devices and software to set up work stations for employees.● Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.● Provided Tier 1 IT support to non-technical internal users through desk side support services.

● Identifies, investigates, and resolves users problems with computer software and hardware.● Fields support calls, chat, email, and/or other communication from users with inquiries regarding connectivity and similar concerns.● Consults with users to determine steps and procedures taken to identify and resolve the problem.● Applies knowledge of computer software, hardware, and procedures to solve problems.● Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.● Collaborates with other staff to research and resolve problems.● Arranges service by software or hardware vendors to repair or replace defective products.● Maintains knowledge of technology innovations and trends.● Performs other related duties as assigned.