Rahsheeda Hicks-Edwards Email & Phone Number

Greater Atlanta Area

Providing positive events for positive people. These events provide networking partnerships between business owners and consumers.

Lithonia, Georgia, United States

Greater Atlanta Area

Senior Disability Case Manager.

Atlanta, Georgia

Centralize leave policies and guidelines Provide information regarding Leave of Absence policies, guidelines and legislation Receive and process all Leave requests Assess, adjudicate, track and monitor all Leave claims Complete and ensure accurate documentation for all Leave activities Process Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and are appropriate enrolled in benefits (as applicable) Authorize return to work using physician documentation, departmental ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternate job Assist employees in getting back to work and receiving appropriate benefits according to Company policies and legal requirements Log all interactions in the case management system and/or leave management system Abide by documented standardized best-practice processes when handling inquiries, transactions and requests Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions and requests Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information Display dependability by being punctual and achieving an appropriate level of attendance Attend and participate in on-going training to support the ever changing environment Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase

Greater Atlanta Area

- Oversaw the administration of leave programs including: FMLA, Short Term Disability and Long Term Disability- Prepared benefit reports from HRIS and benefit systems- Responsible for maintaining vendor relationships and ensuring exceptional customer service to all employees throughout the day leave process

Orlando, Florida Area

- Managed FMLA and Short Term Disability claims- Member of Paid Family Leave pilot team- Remained in compliance with policy provisions and state/federal regulations

Orlando, Florida Area

- Coordinated and lead small group and individual training sessions- Managed development, implementation and continuous improvement of training programs- Rebuilt new hire training program for leave of absence department