Robert P. Smith Email & Phone Number

Midlothian, Va, Us

Madison, Wi, Us

• Successfully performed multiple Windows Image and File level restores after recovery of Avamar Prod Servers in the Dell Cybervault in 2024, reducing downtime by 100% and minimizing productivity loss.• Increased storage system reliability in 2023 by 95% by conducting routine maintenance and upgrades on Avamar, Data Domain, and Cybervault, resulting in improved data protection and minimized risk of data loss.• Reduced data recovery time by 80% by optimizing storage system configurations, ensuring minimal impact on business operations during system failures.• Conducted regular system audits, performance analysis, and capacity planning to ensure scalabilityand optimize resource utilization.

Cincinnati, Ohio, Us

• Increased storage utilization of SAN/NAS devices by 50% in 2023, resulting in significant cost savings and improved resource allocation.• Improved NFS export configuration, established 50 new application SMB shares, and ensured the successful SYNCIQ replication of 12 storage snapshots on Dell Powerscale Isilon storage nodes in 2022. Increased data availability and access to 12 applications.• Provided Level 2 and Level 3 NetBackup and Avamar Backup support overseeing 1000+ weeklyand daily backups, bolstering data integrity for primary and backup sites, resulting in a 20%reduction in backup-related incidents.• Successfully performed 3 automated roundtrip failovers of critical SMB application shares with Superna Eyeglass software, maintaining business continuity and disaster recovery operations.

Marriottsville, Maryland, Us

• Managed and administered a large-scale Windows and Linux server environment, including Red Hat Enterprise Linux (RHEL), Windows 2012, Windows 2016, and Windows 2019 operating systems, ensuring 99% uptime from 2018 to 2021.• Provisioned and maintained virtual machines using VMware, vSphere and KVM, supporting diverse workloads, resulting in a 95% increase in system efficiency from 2018 to 2021.• Developed and implemented Linux and Windows automation scripts using bash and powershell that reduced server deployment time by 50% and increased system uptime by 25% from 2018 to 2021.

Mclean, Va, Us

• Worked as Level 2 Production support for Capital One’s Mobile, Digital Wallet, Alexa, Master Pass,and Browser in Wallet applications.• Hands-on experience with Amazon Web Services (AWS) components and its services - includingbut not limited to: Route53, VPC, RDS, EBS, S3, ASG’s, ELB’s, EC2’s, SNS, CloudTrail, and CloudWatch• Collaborated with cross-functional teams to deploy and support containerization technologies,including Docker and LXC, for containerized application deployment

Washington, Dc, Us

• Regularly planned, reviewed, and tested disaster recovery procedures for distributed and mainframe systems in the event of system-wide failure or natural disaster.• Strengthened DR program by creating over 40 high level application recovery summaries for management reference.

Washington, Dc, Us

• Managed the migration of 1500+ Windows 2000 servers to Windows 2003 servers at various data centers, minimizing downtime and ensuring continuous service availability for customers.• Administered Active Directory, group policy, and DNS configurations across 3 sites.

Washington, Dc, Us

• Received two cash awards for Service Excellence for assistance in deploying and analyzing fixes received from IBM to resolve a encryption engine bottleneck and for resolving a recurring batch slowdown impacting a districts application.• Successfully migrated 24 mainframe LPAR images to IBM's Workload Manager (WLM) with no errors.• Developed automated SAS / MXG performance summarization process, providing extensive WEB-based drill-down capability, quickly identifying key performance issues for both MVS and distributed computing environments.• Increased batch throughput 20% via a reduction in IPS complexity, while maintaining sub-second TSO response time.

Washington, Dc, Us

• Provided IT support leadership by framing technical and functional requirements of client needs; quickly adapting to and mastering new technology; establishing strong, trusted relationships with department heads and various business groups.• Directed, guided & coached a team of MVS change technicians. Significantly improved successful change implementation rates and reduced failed change error rates by requiring pre-change backup, and back out procedures for each change. • Planned, installed, and customized Parallel Sysplex.

Atlanta, Georgia, Us

• Installed and supported MVS, JES2, SDSF, RMF, SMF, DFSMS, DFHSM, NPM, CSP, ACF2, Omegamon, and ICKDSF.• Maintained mainframe software products using SMP/E, CBPDO, and Server Pac. • Installed, coded, and migrated company from CICS 2.1.2 to CICS 3.3.0 to CICS 4.1 to CICS/TS 1.2. Installed DB2/CICS interface.• Maintained TCT table updates, VTAM Log mode definitions and configured IBM 3274 controllers for printer support.

Atlanta, Ga, Us

• Responsible for the maintenance of the MVS operating system, including system generations, IOCP generations, and MVS internals.• Managed upgrade of operating system from MVS/SP 1 to MVS/SP 3.1.• Install and maintained software products using SMP/E, CBPDO, and Server Pac. Products included COBOL, PDSFAST, CA-OPTIMIZER, SIO, SYNCSORT, CA-1, STOP-X37, and TSO/E.

Bachelors, Information Technology With A Specialization In Network Technology

Certificate, Graphics And Multimedia

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies