Direct customer support for multiple data center solutions.Direct responsibilities include the following:* Supporting escalations involving UCS products* Coordinating troubleshooting through siloed customer teams* Coordinating troubleshooting through third-party vendors* Creating and presenting training* Engaging multiple business units to resolve a customer issue* Driving the case towards resolution, even if issue is related to a third-party, or operations… Show more Direct customer support for multiple data center solutions.Direct responsibilities include the following:* Supporting escalations involving UCS products* Coordinating troubleshooting through siloed customer teams* Coordinating troubleshooting through third-party vendors* Creating and presenting training* Engaging multiple business units to resolve a customer issue* Driving the case towards resolution, even if issue is related to a third-party, or operations model* Using lab resources to recreate customers issues to file defects, or to create workarounds* SME for UCS B and C Series platformsSupporting the following solutions:* Flexpod* vBlock* SAP HANASupporting the following Platforms:* UCS B series and C series integrated* UCS C Series* UCS C880* UCS Central* Nexus 1000v* Nexus switching* Multi-vendor storage solutions Show less

Direct customer support for multiple data center solutions.Direct responsibilities include the following:* Coordinating troubleshooting through siloed customer teams* Coordinating troubleshooting through third-party vendors* Creating and presenting training* Engaging multiple business units to resolve a customer issue* Driving the case towards resolution, even if issue is related to a third-party, or operations model* Using lab resources to recreate customers… Show more Direct customer support for multiple data center solutions.Direct responsibilities include the following:* Coordinating troubleshooting through siloed customer teams* Coordinating troubleshooting through third-party vendors* Creating and presenting training* Engaging multiple business units to resolve a customer issue* Driving the case towards resolution, even if issue is related to a third-party, or operations model* Using lab resources to recreate customers issues to file defects, or to create workarounds* SME for UCS B and C Series platformsSupporting the following solutions:* Flexpod* vBlock* SAP HANASupporting the following Platforms:* UCS B series and C series integrated* UCS C Series* UCS C880* UCS Central* Nexus 1000v* Nexus switching* Multi-vendor storage solutions Show less

Actively testing datacenter solutions including:Dynamic Fabric AutomationFabricpathOTVvPCvDCVMwareiSCSIPlatforms:UCS C seriesUCS B seriesEMC Storagen7kn7700n5kn6kCisco iOS and Cisco NX-OSRole functions include:Creating and executing test plansScoping time and resources per engagementCreating topologies for testing per customer needDocumenting bugs found, work arounds, and configuration changesWorking… Show more Actively testing datacenter solutions including:Dynamic Fabric AutomationFabricpathOTVvPCvDCVMwareiSCSIPlatforms:UCS C seriesUCS B seriesEMC Storagen7kn7700n5kn6kCisco iOS and Cisco NX-OSRole functions include:Creating and executing test plansScoping time and resources per engagementCreating topologies for testing per customer needDocumenting bugs found, work arounds, and configuration changesWorking alongside account teams and face to face with customers to achieve testing goalsTraining team members on new technologies Show less

Transactional testing focusing on SP related datacenter infrastructure and virtualization, including design and testing involving LTE networks.

Managed systems that supported 1300 VMsPrimary Admin for 17,000 sq. ft. recreate and testing LabHelped to manage 2-7 Co-opsManaged ASA deployment for Call testing.Tracked power management, inventorySpace planningCreated test beds for transactional testing.Supported engineers within Advanced Services world wide

• Manage support of 12 labs across campus domain (approximately 400 machines), including 2 secure testing labs, an adaptive lab, dual boot iMac labs (approximately 28 machines), 2 Mac Pro Labs (approximately 50 machines) and 12 networked printers• Troubleshoot hardware and software issues for labs, on Mac and Windows systems, as well as networked printers and scanners• Deploy Operating System Images, Including Dual boot MAC/Windows images• Deploy single site license and multiple… Show more • Manage support of 12 labs across campus domain (approximately 400 machines), including 2 secure testing labs, an adaptive lab, dual boot iMac labs (approximately 28 machines), 2 Mac Pro Labs (approximately 50 machines) and 12 networked printers• Troubleshoot hardware and software issues for labs, on Mac and Windows systems, as well as networked printers and scanners• Deploy Operating System Images, Including Dual boot MAC/Windows images• Deploy single site license and multiple license software including adaptive software, Microsoft Office products, Adobe Creative Suite and Apple Final Cut• Supervise five undergraduate student technicians• Train undergraduate technicians and lab assistants on computer troubleshooting Show less

• Managed a lab of 36 Gateway PCs in the Business Building Running Vista Enterprise• Troubleshot hardware and software issues for faculty, staff, and students, on Mac and Windows systems, around campus• Deployed images, software, patches, and updates

• Created, updated, and managed Websites, including secure website for Lilly Endowment Reporting, Included video content• Checked in and out A/V and computer equipment, packages• Set up computers, printers, A/V equipment, phones• Troubleshot system issues, installed software on PC’s, MAC’s, printers, phone system and PDA’s• Front desk dutieso Transported sensitive documents across campuso Accepted and transferred calls, resolved customer issues