• Install and upgrade Datamed software (ECG Middleware) to 1000+ hospitals and vendors worldwide. This includes compiling software and Sentinal HASP licensing package via dongle or software licensing and ensuring installation configuration and testing with customer/vendor. • Lead help desk manager for Datamed customers to resolve issues specific to Datamed and troubleshoot network, server, and antivirus issues that impact Datamed functionality.• Assess the needs of customers and vendors and create a network diagram workflow to explain which cardiograph device(s) and ECG storage host system best meets their needs and how the integration of data will work.• Built an internal test lab with program developers and created a network of VMs using all Windows OS series and hosted on ESXi. Conduct testing for each installation to verify that all Datamed software is compatible with vendor’s software and hardware (ie, cardiographs, patient bedside monitoring systems, and host management systems/EMRs). Document findings and work with developers to resolve any bugs before product release.• Perform data migration from a hospital’s existing EKG/ECG data management system to another (i.e., GE MUSE, Philips TraceMaster Vue/iECG) and partner with the manufacturers to ensure a smooth transition.• Maintain customer tracking system in Salesforce and Quickbooks to ensure accurate records of all customer data, including a support ticket tracking system, products purchased, support contracts, and billing details.• Developed training manuals, troubleshooting guides, and FAQs for internal staff, customers, and vendors to help streamline support for quick and effective resolutions and enhance their experience.

MiniMax Computer Solutions provides Long Island residents and small businesses with high quality technical support for computers, networks, and servers and helps secure data. Since 2009 MMCS is also the primary service support for Datamed LLC, the world's renowned ECG middleware software company.

• Project Manager (PMP) on IT projects focused on infrastructure initiatives (network, LAN-wireless, server, application implementations (GE MUSE, Philips Intellivue Monitoring, DataMedFT), facilities, HR, revenue cycle enhancements (Stockamp, Invision/IDX) and disaster recovery.• Created and managed project charters, project timelines, resourcing, and support matrix, and performed critical path analysis.• Established best practices and processes to improve accuracy, consistency, and efficiency in all PMO methodologies.• Served as subject matter administrator in Clarity and NIKU Open Workbench to assist other PMPs. Support included workflow design, account creation, and maintenance of organizational breakdown structure.

• Served as primary desktop support for Chief Information Officer and senior leadership team.• Managed onsite and remote (VPN/Citrix) IT support for hospitals across Long Island, which included resolving hardware issues for PCs, laptops, mobile devices, printers and scanners; troubleshooting software bugs and updates; and installing new applications hospital-wide.• Built PCs and laptops, established network connections, and installed industry-specific software programs. • Partnered with network/server team to create Active Directory, NW-ADMIN, and Outlook Exchange accounts. Ran LAN cable for patching/configuring ports in LAN closets. Networked TCP/IP configurations for routers and switches utilizing DHCP for IP reservation and print queue creation. • Served as project manager to roll out hardware and software programs across individual hospitals and partnered with other IT (server and network) teams to ensure minimal customer down-time.