• Served as an executive leadership coach to five field Associate Vice Presidents (AVP’s), refining their leadership approach to accelerate adoption of a new operating model, ending FY24 with four of the AVP’s ranked in the company Top-10.• Lead performance review and action planning sessions with Marketplace Directors that included key performance indicators in profitability, sales, operations, and the customer and employee experiences, resulting in improvements in areas of focus.• Based on value-targeting and identified needs, created and facilitated individual and group training sessions of up to 80 AVP’s, Directors, and Managers, resulting in targeted improvements in individual and team effectiveness and performance.• Served as a corporate and field liaison for operating model revisions by collaborating and connecting needs to resources, which directly influenced several key company operating model evolutions.

• Led an omni-channel business of up to 16 retail locations, ~2,000 employees, and ~$1B in annual sales by connecting people to purpose and creating a culture of belonging, attaining top 20% company growth each year.• Directed and deployed a collaborative, cross functional team of district leaders to provide support for all aspects of a complex omni-channel sales (including premium/luxury), operations, and services organization, partnering with corporate teams to maximize impact. • Conducted P&L, sales, expense, labor, and shrink forecasting, budgeting, and ongoing analysis using Microsoft programs.• Managed company Standard Operating Procedures (SOP) and brand standards across all omni-channel value propositions including premium/luxury sales, self-serve, Geek Squad services, store/warehouse operations and loss prevention, increasing customer retention and engagement scores.• Led talent development and succession planning through individual development plans and a “next generation” leadership development program which contributed to more than 100 Manager, 35 General Manager, and 15 Director promotions.• Collaborated with internal and external stakeholders and executives to develop, implement, and maximize company strategies resulting in multiple company Top-10 year-end performances with three consecutive years in the Top-3.• Concurrently served from 2022-2023 in a dual role as District Manager and on the Operating Model Design team, focused on the development and implementation of new flexible workforce strategies that improved performance and efficiency across the omnichannel retail business.• Selected to represent the Territory from 2017-2019 on the inaugural company Diversity and Inclusion Steering Committee, developing and implementing national strategies. Led the territory to company-leading diversity representation growth.

• Led the In-Home Geek Squad installation and repair businesses including five Senior Managers, 22 Supervisors, and more than 300 In-Home Geek Squad Agents. Creatively reduced expenses and improve productivity, growing operating income by 40% and customer satisfaction scores by 14%, while reducing Geek Squad Agent turnover and improving Agent engagement.• Led ten Retail District Services Managers with 120 retail locations and improved the Employee Satisfaction Index by 9%, Customer Satisfaction Index by 6%, services revenue by 25%, and store solutions by 12% - all top performances.• Focused on the national talent system in services by serving as the national Geek Squad Director Specialty Coach, onboarding two directors and preparing five additional promotion-ready Director candidates.

• Managed store operations, merchandising, Inventory, loss prevention, labor, fulfilment, and expense management through eleven District Field Support Managers in 120 retail locations, consistently improving employee, customer, and financial outcomes year over year.• Created leadership training, recognition, and performance management processes in labor management and Financial Services, resulting in company leading Territory performance while mentoring peers to materially improve.• Selected to serve the executive committee as the sole national retail representative on the Integrated Merchandising Process, helped develop and then implement nationally the 2010 Project Team strategy, and influenced the national labor strategy which, together, improved company store profit (OI) by 1%.

• Developed and implemented new customer focused strategies and integrated services into the retail selling strategy through eleven District Service Managers, serving 120 stores and 2000 field Geek Squad Agents.• Served as a corporate executive strategy advisor while increasing territory sales by more than 50% and achieving top performances in employee satisfaction, customer satisfaction, profitability, and productivity.

POSITIONS INCLUDED:• Corporate Mobile General Manager - Eden Prairie, MN• Regional Services Manager - Midwest and West Coast, U.S.• District Sales Development Manager - Orange County, CA• Store General Manager - Lakewood, CA• Corporate Technical Training Manager - Eden Prairie, MN

• Led a group of 28 locations in Southern California to maximize employee, customer, and financial performance.• Served as a liaison to the corporate office as an employee advocate.• Improved sales and profitability in the region by more than 20% in one year.

• Led store installation team to maximize the customer experience and financial outcomes at the single location.• Served as a liaison to the sales team - helping to support and lead their performance.• Sold and installed car stereo and security gear as needed.