• Updated and maintained the practice’s websites.• Provided patients with access to patient portals and an online payment platform.• Assist others with technology-related inquiries and issues.• Ensure that staff has access to hardware and software necessary for their job duties.• Assumed responsibilities for inventorying the practice’s electronic hardware, software, and IT services.• Spearheaded the implementation of eClinicalWorks for use in internal medicine, serving as a co-administrator for the system thereafter.• Minimized downtimes and interruptions to workflows by leading the transition to a new VoIP service.• Manage communications with vendors accountable for providing various technological services, including EHR software, telemedicine, IT infrastructure management, and Internet services.

• Held teaching assistant role for the Health Care Database Management (HIM 6217C) course.• Provided feedback to online discussion among students.• Facilitated the learning of SQL and concepts pertaining to relational databases.

• Supported the transition to eClinicalWorks at the Lake Nona facility by scanning medical records into the system.• Contributed to efforts in developing an electronic intake process used by staff for requesting data reports.• Utilized eClinicalWorks to develop data reports for administrative and clinical purposes.

Researched the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA); telehealth; and relationships among cost, quality, and access in health care.