Ryan Sosebee Email & Phone Number

Snellville, Ga

July 2015 - Present: Department ManagerResponsible for managing a team of associates and department operations by proactively managing multi million-dollar inventory, merchandising, and customer relations. Provide training, direction and support to associates. Ensure Customer Service needs are met at all times. Mentor associates through training and coaching per guidelines as to maximize the customer’s shopping experience. December 2014 - July 2015: Weekend Sales AssociateFebruary 2014 - December 2014: Customer Service Supervisor

Alpharetta, Georgia

Responsible for managing customer on-boarding after the sale. Managed customer configuration data, tier 3 support, weekly analysis reports, interim services, product testing, and training. Responsible for managing, analyzing, and reporting on large volumes of data. Coordinate product upgrades with internal teams and the client to ensure proper testing and deployment occurred. Subject Matter Expert on customer data and configurations. The Launch Manager maintains customer relations through ongoing contact, ensuring correct configurations, managing customer data, and responding to issues and requests that may arise. As The Launch Manager, I was required to be flexible, adaptive, responsive, and anticipate customer needs before they arise.

Norcross, Ga (Southern Division Operations Management Center)

Primarily responsible for management, evaluation, deployment and support of the Strata Software product line. Responsibilities included server and application management, end user escalated support, divisional representation as the Strata Software product expert as well as product evaluation, testing, development and deployment planning and execution for the Southern Division.• Identified projects and instigated the project life cycle including research, budgeting, timeline, testing, coordinating communications between product vendors and key stakeholders, and post project review.• Managed the project team including budget, delivery milestones, and vendor communications.• Maintained detailed project notes including meeting notes, issues log, highlights for training documents, and enhancement and redesign requirements.• Server management of fifteen testing, staging and production environments.• Served as escalated support of product issues and sole contact to vendors.• Initiated the Change Management process and ensured compliance with company and SOX policies and procedures. • Determined needs of the sales and support staff to better evaluate product updates and enhancements. • Maintained detailed product testing documents and communicated them to senior management, product vendors, and corporate stakeholders. • Created training and quick reference documents for sales and support users. • Exercised significant independent judgment within policies and practices to determine best method for accomplishing work and achieving objective.

Tallahassee, Florida Area

Responsibilities included:- Sales support and office operations. - Preparation of professional, complex, and analytical reports for management ensuring they meet company standards and expectations often under extremely tight deadlines. - Author correspondence to customers and vendors alike maintaining the highest level of professionalism, design, visual simplicity.- Coordinate and implement training opportunities for local sales and support teams.- Maintain and order all office and building supplies.- Perform all jobs in the office as needed. Additionally, I managed our local cable channel, coordinated and produced four years of high school football live broadcast, acted as local On-Site IT support, and trained all staff members.

Tallahassee, Florida Area

As a Regional Event Coordinator I was responsible for planning and managing as many as thirteen sales seminars in the Western United States per month. I was responsible for researching cities and states for number of Realtors, evaluating technology use, establishing a budget, negotiating meeting space and dates, booking travel and hotel accommodations, coordinating with the speaker and on-site sales representatives as well as with our call and mailing centers, creating marketing materials and shipping all required materials to each on-site meeting location. *Homes.com filed for bankruptcy in 2001, closed its operations center in Tallahassee, FL and laid-off all employees in that office (95%). It was later sold several times to outside companies.