• Write, edit and manage software application and system documentation under the direction of a task leader.• Assume responsibility for the quality of the software application and system documentation produced.• Engage in the proposal process through indirect contributions, such as responding to requests for resume review and update; biosketch preparation, review and update; and input into charts summarizing project experience.• Develop an eye for innovation (i.e. exploring and evaluating existing and new technologies) in day-to-day research activities. • Contribute to RTI's scientific stature by participating in internal presentations (i.e., group or department-level) or assisting with external presentations.• Identify and attend workshops and seminars and take relevant courses.• Investigate and learn new software and technologies.• Maintain existing technical skills and other competencies and acquire new ones.• Develop skills and increase competency and efficiency by taking advantage of on-the-job and external training provided by more experienced professionals.• Assume responsibility for being knowledgeable about division and unit-level standard operating procedures (SOPs) and processes.

Senior Technical Writer / Team Lead Digital Technology Knowledge Management Team (DTKM) • Hired, trained, and mentored individual DTKM technical communications professionals.• Managed external technical communications contractors to successfully contribute to the DTKM roadmap.• Managed collaborative relations and projects with external technical communications vendors (Kalleid / Praecipio).• Led DTKM’s participation in developing QMS contents, standards, templates, and training.• Led DTKM’s participation in building out the Business Continuity / Disaster Recovery framework of templates, contents and standards.• Reported on initiative progress to senior management. • Developed the strategy and roadmap for DTKM team.• Developed and track key performance metrics and other measurable success criteria.• Developed DTKM principles and frameworks for internal processes and DT’s customers.• Developed and implemented DTKM team processes, including onboarding and day-to-day work execution to maximize the efficiency of the team.• Worked with internal teams to obtain an in-depth understanding of processes and platform and their documentation requirements.• Built out the company’s Confluence KMS instance to include documentation standards, assigned reviewer groups for critical content, and review cadences to keep content updated.

• Delivered new product documentation• Prepared introduction materials and tutorials• Wrote FAQ articles and technical blog posts• Prepared demo scripts and product PowerPoint slide decks• Delivered pre-recorded webinars

• Developed product documentation intended for company’s developer portal.• Produced other documentation aimed at a variety of different user personas—including customer-side administrators, and end-users of company’s mobile applications.• Wrote, reviewed, and compiled product documentation and other project deliverables such as quick-start guides, use cases, SDK guides, and product overviews.

• Created, revised, and managed client-facing product training documentation and other educational assets for clinical drug trial-related software and hardware• Created internal training documentation for use by project management and other internal teams. • Participated in product development meetings with stakeholders from across the company.• Trained and supervised other technical communications professionals.

United HealthCare / OptumHealth (Contract), Boston, Massachusetts (May 2011 – June 2012)Project 2: Knowledge Management Author• Transformed variously formatted content (Word, Excel, PDF documents) in a customer service (KANA) database to HTML documents• Designed resources that are easy to use (decision trees, links, tables of content).• Partnered with subject matter experts to obtain content and author information.• Created job aides, reference documents, and write standard operating procedures.Project 1: Editor / Project Manager• Project to transform variously formatted content (Word, Excel, PDF documents) in a customer service (KANA) database to HTML documents.• Ensuring individual pieces of content are accurate, authoritative, timely, and of good quality. • Proofreading and inputting content edits for both text and images.• Managing the workflow for each writer’s piece of content.• Overseeing content review and approval.

* Converted technical documentation into process focused, recovery oriented documentation.* Developed templates for various plans, procedures, instructions, and any other type of document required by the Business Continuity Office in the execution of its duties* Supported the IT organization in completing their plans and procedures – basic instructions, clarifications on terminology.* Developed and implemented a documents control system for the BC Office that provides templates for various plans, procedures, instructions, and any other type of document required by the BC Office in the execution of its duties. * Created and managed document lifecycle from initiation of documentation to maintenance cycle for constant updating.

Performed technical writing activities such as research and needs analysis, and conducted interviews with subject matter experts regarding sales collateral and technical specifications. Produce project deliverables including: PowerPoint-based Sales Presentations, MS Word based technology briefs, MS Word based battlecards and competitive positioning documents. Perform knowledge transfer and/or coaching to other team members, as needed.

Responsible for writing market analysis reports about the companies and products produced in and for North America by construction manufacturers. Research, interview, and write reports on a 4-6 week basis, updating past issues.

• Accountable for content management and updates of 2000+ record Kadient database containing the top two dozen selling Symantec software products and service offerings. • Daily communication with a team of sales proposal writers and product marketing experts to maintain up-to-date and accurate information in database. • Responsible for editorial consistency in record formatting, branding, language, and sales messaging.

• Content management and updates of four RFP Machine databases related to the Centricity Enterprise system of healthcare applications. • Daily communication with a team of sales proposal writers and subject matter experts to maintain up-to-date and accurate information in databases, the largest of which contains over 3000 records. • Responsible for editorial consistency in record format, language, and sales messaging.

• Focused on preparing Verizon Wireless’s internal knowledge base for public access; re-writing text for layperson use; editing and updating HTML code using Dreamweaver and MS Excel; testing products, including cell phones and PDAs, for instruction compliance. • Interacted with other product groups regarding device design usability, offering feedback both on database issues and user-friendliness of wireless devices.