Randy P. Email & Phone Number

Provo, Utah Area

* Supervise and work with a team of instructional designers.* Implementation and administration of corporate learning management system (LMS).* Design and produce multimedia training modules for client training.* Schedule, produce, and host on-going webinar training series for clients.* Create and maintain database for tracking client training (FPS GOLD division) through online webinars.* Provide technical support (audio, video, on-line broadcasting, etc.) for all company-wide employee meetings.* Coordinate on-going employee training.* Participate in planning and marketing of annual user conferences (one for each division of the company) and working on event execution.* Conduct new employee orientation training for all new hires company-wide.* Manage the corporate intranet content to make sure all employees can access the training and other resources they need from the company.* Installation and maintenance of training equipment in team rooms, conference rooms, and training rooms.

Provo, Utah Area

* Plan, design, and manage Social Media sites (LinkedIn, Facebook, Twitter, and YouTube) for all divisions of DHI (DHI-Provo, FPS GOLD, PCIS GOLD, and GOLDPoint Systems).* Collaborate and assist on all digital marketing efforts through divisional websites, including scripting, video, audio narration, and design.* Participate in planning and marketing of annual user conferences and working on event execution.* Provide new employee orientation training for all new hires.* Coordinate on-going employee training.* Schedule, produce, and host on-going webinar training series for clients.* Design and produce multimedia training modules for client training.* Create and maintain database for tracking client training (FPS GOLD division) through online webinars.* Provide technical support (audio, video, on-line broadcasting, etc.) for all company-wide employee meetings.

Provo, Utah Area

Accomplishments* Project managed or assisted in the migration from one newspaper advertising system (including data entry, graphic design, and pagination) to another at four different newspapers around the United States.* Wrote customized training manuals for use in client training prior to system upgrade. This resulted in the beneficiary having training classes tailored to employees based on their specific job responsibilities. These training manuals were applauded as a significant factor in preparing the employees for system migration.Responsibilities* Manage Site Upgrade/Initial Implementation Projects* Teach training classes on-site at customer offices (newspaper publishers)* Perform software quality assurance testing* Create customized reports as outlined by clients

Accomplishments* Project managed the migration from one telecom billing system to another. This introduced a new telephony switch saving the company over $100k in consultation, installation fees, and training fees.Project Manager Responsibilities* Write procedures and training documentation for users* Database Migration and Administration* Telecommunications equipment installation and maintenance (hardware and software)* Work with credit card validation service to provide payment in partnership with long-distance phone serviceNetwork Engineer Responsibilities* Network configuration and maintenance for network involving billing system, telephony switch, web-interface system, and user work stations* Work with long-distance service providers (AT&T, Global Crossing, Qwest) to create business partnership in providing long-distance phone servicesTrainer Responsibilities* System administrator training on billing system* End user training on billing system, telephony switch, and web-interface server

Provo, Utah Area

Accomplishments* Researched, configured, and tested the CDX Telephone Switch and concurrently created a one week training course complete with training manual within the first six weeks of employment resulting in immediate client training needs being accomplished.* Converted all training manuals from Quark Express to Adobe Framemaker and reformatted the design and content resulting in cheaper printing costs while making the manuals more user friendly.* Opened a training office in New York City and managed the office on-site and remotely.* Reformatted all training classes to offer more specified training to all customers based on their level of experience and expertise allowing customers to attend training that was appropriate to their job duties and in return provided additional sources of revenue for NACT.* Designed, built and configured an in-house training lab to be used with training classes allowing for training that would include true-to-life scenarios that book or computer simulated training do not provide.* Created and supervised a new "train-the-trainer" program resulting in trainers being ready for group instruction within 90 days instead of 180. This allowed for higher revenues as more training could be offered in a shorter amount of time.* Proposed and initialized work to create an employee training program to enhance the soft skills set of all employees, especially those that had interaction with clients.Other Responsibilities* Administration of Client Training Program* Maintenance of hardware and software in training classrooms and training lab as well as network configuration* Develop Computer Base Training modules* Provide follow-up communication for training students* Teach training classes at headquarters (Utah), remote office (New York City) and on-site* Assist with technical support trouble tickets as needed

Provo, Utah Area

Accomplishments* Assisted in the implementation of new telecommunications instruction for students in the Engineering Program.Responsibilities* Teach telecommunications theory lab class* Prepare/create course curriculum

Houston, Texas Area

Accomplishments* Initiated a project in preparation for the company doing business in Brazil. Responsible for the translation of written documents (training manuals, reference manuals, legal documentation, etc.) as well as translation of the software user interfaces and computer based training* Within one year of hire I had assisted in the installation of the computer system at the customer's site in Brazil and performed six weeks of training (in Portuguese) while assisting in the preparation of three additional weeks of training performed by other trainers.Other Responsibilities* Teach client and employee training classes domestically and in Brazil* Update curriculum for training classes* Write Computer Assisted Instruction training courses

Juris Masters, Compliance, 3.94/4.0

Activities and Societies: Member of Omega Lambda Nu honors society. Masters degree with a focus on corporate compliance, risk management.

Bachelor Of Arts, Portuguese, Linguistics, 2.97/4.0

Activities and Societies: BYU Cougar Marching Band Graduated with major in Portuguese and Minor in Computers & Languages, a program.

Education record