Rick Spanhak Email & Phone Number

Austin, Texas Area

● Managed Operations Staff including our Account Management and Support Teams● Acted as Executive Account Management Lead for Key Enterprise Accounts● Provided Customer Training and Assisted Sales Team with Product Demonstrations● Coached Support, Account Management, and Sales Teams as needed on product functionality changes and how to best support customer requirements and expectations● Worked with Cross-Functional Partners to ensure teams met customer expected go-live dates● Managed Implementation Projects as required● Advised Product Team on new features and customer change requests● Wrote and edited custom rules using XML code for additional product functionality

● Managed implementation projects and application deployments● Traveled to implementation sites to better understand site workflow and train new users● Advised product team on new features and customer change requests● Wrote and edited custom rules using XML code for additional product functionality

Austin, Texas Area

● Provided product demonstrations, and developed sales pipeline● Negotiated sales agreements with new customers and renewals● Attended tradeshows and assisted Marketing team on new campaigns

Austin, Tx

● Designed and sold Security Camera and Access Control solutions in Dealer Program● Top Quarter of Dealer Sales Team in Call Metrics on an consistent basis

Round Rock, Tx

• Leveraged strong customer relationship skills to design and sell Enterprise solutions within the Healthcare and Life Sciences market• Consistently grew sales year on year in assigned territories• Exceeded yearly sales quota of over $50 Million in 2013• Managed Enterprise sales of complex account set with limited field resources• Identify prospective customers by using business directories, and follow up on leads from trade shows and online marketing campaigns• Complete product and development training as required

Round Rock, Tx

• Developed HCLS coaching program responsible for ramping new hires and improving underperforming reps through sales call reviews, classroom training sessions, and 1:1 coaching • Acted as Manager on Duty when necessary to resolve customer escalations• Interim Sales Manager- EMR/MCC Team• Implemented E-Talk Call Review application in HCLS and trained Management Team• Developed and lead Enterprise Boot Camps• Participated in Inside Sales Rep interviews and headcount planning• Completed Sales Manager readiness program

Round Rock, Tx

• Managed $20M account set of Healthcare solution accounts, both acquisition and retention/development supporting 6 account executives • Created and presented training to inside and field sales organization on Healthcare Solutions and working with partners• Managed relationships with and conducted contract negotiations with Group Purchasing Organizations, which contributed $90M in revenue in 2007• Developed and provided sales training on GPO relationships and implementing contracts• Assisted Regional Sales Manager with weekly territory reviews and sales forecasts

Irvine, Ca

• Managed channel relationships for Totoku medical displays and related hardware • Created and provided medical monitor training to Dell sales teams• Assisted Dell sales teams in closing medical display opportunities• Traveled to end user customer sites for monitor demonstrations and attended trade shows• Increased sales of Totoku at Dell from less than $100K in the 2nd half of 2005 to $500K in the 1st half of 2006.

Round Rock, Tx

• Maintained $30 Million dollar account set primarily of Healthcare specific OEM partners• Consistently hit Revenue, Margin and Enterprise targets• Attended annual RSNA conference and met with key decision makers within Healthcare OEM marketplace• Developed strong relationships with multiple contacts within account set

Round Rock, Tx

• Established and developed relationships with key decision makers within our Independent Software Vendor (ISV) partners to grow relationship and expand lines of business • Focused on gaining certification of our Enterprise products enabling sales within the Healthcare/Life Science market• Visited ISV partners on quarterly basis with Account Executive for quarterly business review and business development strategy• Responsible for account set with revenue of over $20M annually