Ryan Pattison Email & Phone Number

Bloomington, Minnesota, United States

FAIR AND SQUARE REPAIR is a fully licenced and insured, owner operated handyman business dedicated to providing world class customer service in every project aspect – regardless of size. In fact, I specialize in smaller projects, odd jobs, and repairs that demand creative solutions. My business is built on exceeding your expectations for craftsmanship, communication, and professionalism.www.FairAndSquareRepair.comwww.facebook.com/FairAndSquareRepairHandyman/

Greater Minneapolis-St. Paul Area

· Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses in an effort to align information technology solutions with business initiatives· Identify project objectives and benefits and participates in business re-engineering activities· Define requirements and works with project team to set priorities for IS· Analyze and recommends software requirements and solutions· Determine feasibility of design within time and cost constraints · Develop project documentation including communication and training plans · Execute change management and adoptions plans· Support functional, system and program specifications through testing proposed solutions· Conduct ongoing user support and training

Medina, Mn

• Efficiently coordinated all stages of projects, including creating timelines and organizing testing, installation, and go-live processes; simultaneously coordinated the logistics for internal contacts to facilitate these processes.• Consistently received very high client satisfaction rates, notably for attention to detail, quality, and deadlines. • Leveraged strong communication skills to quickly gain client confidence through an organized, comprehensive project kick-off meeting; also, ensured all emerging client needs were promptly met throughout the project.• Actively managed the contract change process as client’s needs dictated, personally generating cost quotes based on their new requirements. • Effectively worked with various cross-functional teams, including with engineering management, software development, and data conversion teams, troubleshooting any stop-gaps and ensuring team needs were met.• Proactively managed weekly client update calls, coordinating internal update meetings across various teams prior to each client meeting to ensure an organized, comprehensive client presentation. • Consistently monitored the business development team’s project budget, ensuring that labor and equipment costs were minimized while not sacrificing the quality of the work product. • Regularly kept the executive team updated on the health of each project, including discussing any challenges, emerging needs, and the client’s satisfaction level with the progress being made.• Diligently utilized JIRA Issue Tracking and Management software, ensuring that all issues were fully addressed prior to the final hand-off of the account to the support team. • Spearheaded a project to transition the client satisfaction survey from a manual outgoing call process to an automated online survey data collection process, increasing efficiencies and client feedback response rates.

Greater Minneapolis-St. Paul Area

• Primarily focused on securing vendor services for custom market research projects for Fortune 500 companies, seamlessly managing these services to ensure timely and top-quality deliverables to each client.• Strategically provided vendor solutions for product fulfillment, online and offline interview samples, and translation projects, negotiating optimal prices and timing with vendors without sacrificing quality.• Exemplary communication and relationship-building skills with vendors produced stronger returns and sound research integrity on project requests; available vendor relationship mix ranged from 75-100 vendors.• Innovatively created a variety of reports for management to analyze vendor spend, specific vendor performance, and profit margins on projects to facilitate forecasting and overall strategic planning.• Efficiently partnered with the sales team, providing them with client price quotes and execution timing based on vendor negotiations and desired profit margins.• Effectively worked with India colleagues, training them on vendor relationship building, project feasibility analysis, and purchase order reconciliation. • Highly skilled with utilizing Salesforce.com, inputting vendor bid analyses into the system to provide a transparent picture of proposed project sourcing plan and pricing.• Prior position was as Sourcing Manager before quickly being promoted to Senior Sourcing Manager.

Minneapolis, Mn

• Successfully managed the full lifecycle of projects, working directly with key Fortune 500 clients on multi-layered projects, efficiently managing timelines, communicating updates, and quickly troubleshooting emerging issues. • Effectively utilized expertise to ensure that the global team was producing the quality of work product needed by the research manager to present to the client.• Diligently tracked the progress of projects internally, managing deliverables against functional timelines. • Leveraged experience to provide key feedback and enhancements to initial drafts of client presentations.• Prior positions were as Project Coordinator, Project Implementation Associate and Project Implementation Manager.