Scott Patton Email and Phone Number
Scott Patton work email
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I am an IT Professional with broad set of transferable skills applicable across different sectors and roles delivering proven results through management of teams of varying skill levels and responsibilities from entry level to senior management. Servant leader, adept at identifying problem areas and guiding staff in the collaborative implementation of corrective actions, I also identify project needs to drive process improvements and bottom-line gains spanning multiple teams / departments.Key Competencies:• Leadership and Management • Remote Workforce Management• Process and Performance Optimization• Release Management• Incident, Problem and Change Management• Support Desk ManagementTechnologies:• MS (Teams, SharePoint, Visio, Access), JIRA, ServiceNowMethodologies:• ITIL, ITSM, SDLC, Agile, ScrumKey Achievements:+ Led cross-functional teams of up to 40 people+ Modernized systems and infrastructure for ITSM tooling+ Led adoption of agile development methodology+ Revitalized employee career structures
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It Change And Release ManagerWorld Wide TechnologySt. Louis, Mo, Us -
It Incident / Problem ManagerWorld Wide Technology Aug 2022 - PresentMaryland Heights, Missouri, Us
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It Change / Release ManagerWorld Wide Technology Mar 2021 - Oct 2022Maryland Heights, Missouri, Us
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It Sr. Manager - Release ManagementEnterprise Holdings Jun 2017 - Apr 2020St. Louis, Missouri, UsResponsible for defining, implementing, supporting and enforcing process and standards throughout the software development release lifecycle in preparation for deploying software to production and for infrastructure maintenance patching of system environments for supported products. -
It Sr. Manager - It Service ManagementEnterprise Holdings Aug 2012 - Jun 2017St. Louis, Missouri, UsResponsible for the platform and system architecture, automation, design and development related to the ServiceNow platform. Responsible for managing efforts associated with ServiceNow product roadmap and the SDLC and agile development processes. Support ITSM Service Management and Process Development initiatives.• Provided direction to align operations with strategic goals.• Provided project support for global initiatives.• Represented stakeholders best interests relative to process development and improvement to solutions on the ServiceNow platform.
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It Product Manager Sr. - Itsm Product EngineeringEnterprise Holdings Jul 2011 - Aug 2012St. Louis, Missouri, UsResponsible for the strategic direction, design and technical solutions as part of the ServiceNow platform.• Led development team in the implementation of the Incident, Problem and Change ticketing systems and Request Catalog of the ServiceNow cloud application replacing existing systems and infrastructure. (HP Service Center, Appian & Work IT)
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It Sr. Manager - Request Services / Itsm Product EngineeringEnterprise Holdings Sep 2009 - Jul 2011St. Louis, Missouri, UsResponsible for the development, support and maintenance team of several web applications and support tools unique to department and Enterprise Holdings Inc. • Increased efficiency and quality of team’s role in the release management process through implementation of process improvements to automate deployment scripts and consistent use of development specification documents.
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It Sr. Manager - It Support/Help DeskEnterprise Holdings Jun 2000 - Sep 2009St. Louis, Missouri, UsOperational responsibility for the internal technical support function serving rental branch employees worldwide. Led 6 Managers with teams of 7-10 Support Analysts, Trainers and Quality Assurance Analysts in the operational, tactical and strategic responsibility for internal technical support function serving rental branch employees worldwide including training, assessment and quality assurance practices supporting the technical support team.
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It Supervisor - Vendor ManagementEnterprise Holdings Sep 1998 - Jun 2000St. Louis, Missouri, UsResponsible for functional area charged with managing vendor support service requests for repair and/or replacement of defective hardware at all Enterprise Rent-A-Car business unit locations. In addition, maintained excellent partnership with each of the hardware servicing vendors.
Scott Patton Skills
Frequently Asked Questions about Scott Patton
What company does Scott Patton work for?
Scott Patton works for World Wide Technology
What is Scott Patton's role at the current company?
Scott Patton's current role is IT Change and Release Manager.
What is Scott Patton's email address?
Scott Patton's email address is sc****@****ise.com
What skills is Scott Patton known for?
Scott Patton has skills like Process Improvement, Vendor Management, It Service Management, Management, Leadership, Sdlc, Itil, Technical Support, Business Process Improvement, Information Technology, Training, It Management.
Who are Scott Patton's colleagues?
Scott Patton's colleagues are Tabitha Schank, Reginald Hopson, Marcel Czyżyk, Anthony Joiner, Ashley Hall, Kegan Baumgarte, Miguel Angel Diaz Del Valle Hernandez.
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