Information Technology Asset Manager
CurrentManage Server, Network and End User IT assets, Hardware – 45000 assets. Activities includes Deployment of Desktops, Laptops, Tablets , Data cards, Asset surrender, Reallocation, Deactivation, Scrapping, Vendor repair etc.,Facilitate maintenance and support renewals, ensure they are managed in an effective and timely mannerManage hardware asset support contracts and leasesManage contract, lease and purchase payments to ensure correct budget processingResponsible for selection and contract negotiation for Disposal companies and quarterly disposal process.Work with external vendors to identify potential solutions to fit business needs, solicit and analyze quotes and negotiate terms and conditions of purchasesWork with vendors to resolve problems related to execution of contract; invoices; or service, maintenance, or performance issues. Deliver and instruct employees on use of technological equipment Manage and orient staff on technical customer service, registering user experience on ticket system, and generating ticket reports Author and distribute training manuals for computers and devices used by staff Developed ITAM policies to decrease IT spend and increase security and complianceEnhanced asset control and inventory processes to track identification, ownership, location, and Asset status Monitoring Operational performance by working closely with the operations team to identify and prioritize improvement initiatives Preparing Quarterly Assets declarations to complete Annual Audit to ensure that 0% complianceTeam Management and Coordination with team to get it done for pending tasks and timely respond to clients Calls or mails to avoid escalations Implementation & Improve the process to speed up the customer Operations to get the customer feedback survey