Ram Sridharan Email & Phone Number

New Zealand

Auckland, New Zealand

To lead Cello's client-facing engagement for service delivery and be responsible for the design and successful delivery of Cello’s Service Management Practices, in alignment with best practice industry standards. To establish and build strong relationships with clients and across the business by developing effective and fit-for-purpose strategies for these.

Auckland, New Zealand

To manage the relationship between ICT and designated key customers for the facilitation and resolution of queries and issues. Ensure there is a continuous focus on service improvement and customer-centred engagement within ICT. Act as a ‘Trusted Advisor’ for service delivery issues and facilitation, both internally within ICT and externally to the wider.

Auckland, New Zealand

Responsible for Business Continuity and Disaster Recovery planning, and implementing the response to a major threat and crisis to CCL’s or Clients' business. Develop, update and maintain the Business Continuity Management System ensuring alignment to ISO 22301.

Auckland, New Zealand

Client facing role to lead customer and vendor management (Spark, CCL, Oracle, Servian etc.) and work collaboratively with government customers (District Health Boards) and vendors to ensure the provision of seamless service delivery, contractual and requirements alignment, and effectiveness of business outcomes.

Auckland

To lead the Northern Service Desk operations, ensure service levels are met and provide an effective communication conduit between the client, business, and service desk with a focus on continual service improvement and client experience.

Auckland, New Zealand

To lead the operations of Consumer Care teams – Channel Support, Fixed, Mobile (Tier 1 & Tier 2), Auckland Moves and Red Connect (Ethnic team). Responsible for day-to-day operations of the site including recruitment, performance management and delivery of call centre performance targets.

To lead the ICT Network Operation Center (NOC) teams to achieve agreed Key Performance Indicators (KPI) and Service Level Agreements (SLA).

Auckland, New Zealand

Auckland, New Zealand

To lead the operational functions of Spark Incident Management team to ensure effective management, communication and resolution of major incidents/escalations and communication of planned outages.

Auckland, New Zealand

To lead and manage crisis and major incidents, reduce number and frequency of incidents, improve service recovery times, with minimal impact to customer service and support continual service improvement.

Wellington/Auckland, New Zealand

To own and manage Spark Digital Enterprise clients New Connections and MAC service requests till service is provisioned.

Auckland, New Zealand

To provide exceptional Tier 1 Service Desk Support - Data, Mobile and Voice faults to Spark Corporate and Enterprise clients.