Ram Sridharan

Ram Sridharan Email and Phone Number

Leadership | Service Management | Business Continuity @ Cello
wellington, wellington, new zealand
Ram Sridharan's Location
Auckland, Auckland, New Zealand, New Zealand
Ram Sridharan's Contact Details

Ram Sridharan work email

Ram Sridharan personal email

n/a
About Ram Sridharan

Ram Sridharan is a Leadership | Service Management | Business Continuity at Cello. He possess expertise in incident management, telecommunications, service delivery, stakeholder management, itil and 24 more skills.

Ram Sridharan's Current Company Details
Cello

Cello

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Leadership | Service Management | Business Continuity
wellington, wellington, new zealand
Website:
cello.co.nz
Employees:
193
Ram Sridharan Work Experience Details
  • Cello
    Head Of Sevice Management
    Cello Dec 2024 - Present
    New Zealand
    View
  • Cello
    Service Delivery Lead
    Cello Mar 2023 - Present
    Auckland, New Zealand
    To lead Cello's client-facing engagement for service delivery and be responsible for the design and successful delivery of Cello’s Service Management Practices, in alignment with best practice industry standards. To establish and build strong relationships with clients and across the business by developing effective and fit-for-purpose strategies for these stakeholder groups' current and future needs.
    View
  • Auckland Council
    Information Technology Business Partner (Fixed-Term)
    Auckland Council Sep 2022 - Mar 2023
    Auckland, New Zealand
    To manage the relationship between ICT and designated key customers for the facilitation and resolution of queries and issues. Ensure there is a continuous focus on service improvement and customer-centred engagement within ICT. Act as a ‘Trusted Advisor’ for service delivery issues and facilitation, both internally within ICT and externally to the wider Council business units and CCOs.
    View
  • Ccl
    Business Continuity & Crisis Manager
    Ccl Jul 2021 - Aug 2022
    Auckland, New Zealand
    Responsible for Business Continuity and Disaster Recovery planning, and implementing the response to a major threat and crisis to CCL’s or Clients' business. Develop, update and maintain the Business Continuity Management System ensuring alignment to ISO 22301.
    View
  • Nz Health Partnerships
    Service Delivery Manager
    Nz Health Partnerships Apr 2020 - Jun 2021
    Auckland, New Zealand
    Client facing role to lead customer and vendor management (Spark, CCL, Oracle, Servian etc.) and work collaboratively with government customers (District Health Boards) and vendors to ensure the provision of seamless service delivery, contractual and requirements alignment, and effectiveness of business outcomes.
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  • Revera
    Service Desk Manager - Northern
    Revera Jun 2018 - Apr 2020
    Auckland
    To lead the Northern Service Desk operations, ensure service levels are met and provide an effective communication conduit between the client, business, and service desk with a focus on continual service improvement and client experience.
    View
  • Vodafone
    Customer Care Manager
    Vodafone Jul 2016 - Apr 2018
    Auckland, New Zealand
    To lead the operations of Consumer Care teams – Channel Support, Fixed, Mobile (Tier 1 & Tier 2), Auckland Moves and Red Connect (Ethnic team). Responsible for day-to-day operations of the site including recruitment, performance management and delivery of call centre performance targets.
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  • Spark New Zealand
    First Response Manager - Ict Network Operations Centre
    Spark New Zealand Apr 2015 - Jul 2016
    To lead the ICT Network Operation Center (NOC) teams to achieve agreed Key Performance Indicators (KPI) and Service Level Agreements (SLA).
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  • Spark New Zealand
    Monitoring And Response Engineer
    Spark New Zealand Dec 2014 - May 2015
    Auckland, New Zealand
    View
  • Spark New Zealand
    Event Management Team Lead
    Spark New Zealand Jul 2013 - Dec 2014
    Auckland, New Zealand
    To lead the operational functions of Spark Incident Management team to ensure effective management, communication and resolution of major incidents/escalations and communication of planned outages.
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  • Spark New Zealand
    Incident Escalation Manager
    Spark New Zealand Apr 2012 - Jul 2013
    Auckland, New Zealand
    To lead and manage crisis and major incidents, reduce number and frequency of incidents, improve service recovery times, with minimal impact to customer service and support continual service improvement.
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  • Spark New Zealand
    Operations Specialist - Service Capabilities
    Spark New Zealand Jan 2009 - Apr 2012
    Wellington/Auckland, New Zealand
    To own and manage Spark Digital Enterprise clients New Connections and MAC service requests till service is provisioned.
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  • Spark New Zealand
    Corporate Customer Service Rep
    Spark New Zealand May 2007 - Jan 2009
    Auckland, New Zealand
    To provide exceptional Tier 1 Service Desk Support - Data, Mobile and Voice faults to Spark Corporate and Enterprise clients.
    View

Ram Sridharan Skills

Incident Management Telecommunications Service Delivery Stakeholder Management Itil Service Desk Service Improvement Project Delivery It Operations Service Management Managed Services Process Improvement It Strategy Sla Itil V3 Foundations Certified Report Writing Project Portfolio Management Problem Management It Management Provisioning Itil Certified It Outsourcing Data Center It Service Management Escalations Management People Management People Skills Business Process Improvement Service Level Agreements

Frequently Asked Questions about Ram Sridharan

What company does Ram Sridharan work for?

Ram Sridharan works for Cello

What is Ram Sridharan's role at the current company?

Ram Sridharan's current role is Leadership | Service Management | Business Continuity.

What is Ram Sridharan's email address?

Ram Sridharan's email address is ra****@****m.co.nz

What skills is Ram Sridharan known for?

Ram Sridharan has skills like Incident Management, Telecommunications, Service Delivery, Stakeholder Management, Itil, Service Desk, Service Improvement, Project Delivery, It Operations, Service Management, Managed Services, Process Improvement.

Who are Ram Sridharan's colleagues?

Ram Sridharan's colleagues are Ivan Walker, Jodi Anderson, Ahmad Bilal Nabi, Seth Gunn, Jonathan Holt, Hardeep Singh Grewal, Aaron Sixtus.

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