First US hire tasked with establishing and growing the business by facilitating adoption of Techmetics robots in hospitality and healthcare sectors.• Leveraged relationship with Yotel in Singapore to deploy the first Techmetics robot in the US at YotelPad Miami.• Drove collaboration between technical teams across multiple companies to develop, implement and test software-based elevator interface for service robots at Marriott San Jose.• Overcame environmental challenges to facilitate a trial deployment for the transport of test samples from ER to Laboratory at the Rancho Springs Medical Center.

• Established new offshore software development team. Mentored and trained the team to support and maintain CenturyLink applications outsourced to IBM. • Led successful transition of the CenturyLink ordering applications to IBM. Co-ordinated IT and other operations to ensure high availability of the transitioned applications and managed their SDLC. • Collaborated with the Business Product Owners at CenturyLink to set expectations and attain project goals .

• Managed SDLC for a suite of telecommunications order entry and customer support applications that included back-end services, workflow applications, and self-service portals. Provided impact and requirement analysis and level of effort estimations for budgeting and resource allocation on enhancement and maintenance projects• Recognized for delivering outstanding results - as measured in terms of on-time delivery, defect volume, and post- release issues.• Identified opportunity to consolidate functionality across applications and streamlining process flow and led the execution of the effort. This resulted in significant reduction in maintenance costs, delivering savings over 100K per year.• Analyzed billing and ordering data of over 15000 customers and identified revenue loss due to non-billing of features. Worked with multiple teams to drive changes across multiple systems to rectify the issue. It helped the business unit recognize an additional 5% revenue and stop recurring revenue loss

• Designed and developed web application in .NET, utilizing ASP.Net toolkit for use by business and customer service representatives for processing fallout orders.• Provided significant contributions as Java developer and Vignette portal application expert towards a multi-team effort in developing flagship CRM application - a centralized resource for company’s sales force to manage daily activities.• Developed a customizable Java based web portal for ordering of telecommunication services by end customers and sales partners• Designed and developed an Enterprise Service Bus based order entry system using XML-based data model. The new system facilitated an automatic and efficient flow through of an average of 15K orders per day between diverse internal business units without manual intervention.

• Developed Ship Building parts library Catalog browser in C++ and Java for NIST