R. Stacey Hicks, Mba Email & Phone Number

Greater San Diego Area

Led membership administration functions for individual and family plans. Partnered with local 30 to maintain positive and mutually beneficial affiliation. Encouraged and supported process improvements to increase customer satisfaction and reduce costs. Strategically evaluated long term goals and worked across departments to realize benefits of shared services, implement system enhancements, and plan for growth. Managed departmental budget and forecasting functions of over $200 M including 1,500… Show more Led membership administration functions for individual and family plans. Partnered with local 30 to maintain positive and mutually beneficial affiliation. Encouraged and supported process improvements to increase customer satisfaction and reduce costs. Strategically evaluated long term goals and worked across departments to realize benefits of shared services, implement system enhancements, and plan for growth. Managed departmental budget and forecasting functions of over $200 M including 1,500 associates and an outside vendor. Team included ten direct and over 250 indirect members during peak periods. Show less

Sacramento, California Area

Consulting with medium to large organizations on various projects related to system enhancements, process improvements, budget creation and analysis, as well as improving the customer experience. Applying financial and operational knowledge across various industries, both for and not for profit, that include both front facing customer and back office functions.

Rancho Cordova, Ca

Directed configuration of benefit plans and provider contracts including pricing updates. Investigated system and process improvements to create efficiencies across departments. Formalized policies and workflows so associates understood their impact on the customer. Team included four direct and 60 indirect members.

Tempe, Az

Directed accounts receivable, revenue, billing, reconciliations, member enrollment and eligibility, group installation, broker commissions and sales incentives functions for employers, individuals and government programs (Medicare/Medicaid). Led all aspects of month end close process and financial reporting related to accounts receivable, revenue and membership. Guided ACA implementation for enrollment, billing and payments including strategizing, planning and testing for system… Show more Directed accounts receivable, revenue, billing, reconciliations, member enrollment and eligibility, group installation, broker commissions and sales incentives functions for employers, individuals and government programs (Medicare/Medicaid). Led all aspects of month end close process and financial reporting related to accounts receivable, revenue and membership. Guided ACA implementation for enrollment, billing and payments including strategizing, planning and testing for system modifications. Managed Vice-President’s budget and forecasting functions of over $97 million for four departments and 1,000 associates. Team included seven direct and 280 indirect members in California, Connecticut and Oregon. Show less

Phoenix, Az

Consulted on various projects related to system upgrades and implementations, tax payment reconciliations and created a budget control process with private, public and not for profit organizations.

Cypress, Ca

Directed billing, revenue recognition and analysis process through month end close. Approved all revenue and reserve entries and presented final reports to upper management. Managed remittance processing focused on implementing consistent and efficient procedures to safeguard assets and improve cash flow enterprise wide. Oversaw departmental budget of $33 million. Team included five direct and 83 indirect members.

Phoenix, Az

Managed all aspects of accounts receivable functions including billing, payments, collections, account reconciliations and enrollment. Supervised calculation of revenue and reserve entries, and presented executive level summaries at monthly close meeting. Team included four direct and 47 indirect members.

Phoenix, Az

Managed payment processing and reporting, group installation, broker commissions and departmental auditing functions for accounts receivable and claims. Reported monthly revenue and retroactivity, and proposed reserves for Management approval. Oversaw $4 M dollar departmental budget. Team included 16 direct members.

Mba

GPA 3.94 while working full time.

Bba, Accounting

Activities and Societies: Beta Alpha Psi With Distinction