Sales Support Representative, Customer Service, Account Management and Sales for SupremeX Envelopes, Packaging, Labels and Commercial Print solutions.

US Army and Direct Mail / Print Management veteran with 23+ years of industry expertise. I excel in fostering successful collaborations with Customers, Sales, Operations, Customer Service, Financial, 3rd party Suppliers and Senior Leadership teams. My ability to develop innovative solutions not only facilitates business wins but enhances Customer relationships, improves corporate Margins, optimizes workflows and staffing utilization.

Start up sourcing, kitting and fulfillment business, specializing in the educational and home schooling market.

Direct Mail Consultative Sales and Account management, with focus on Business Process Outsourcing firms and Non-Profits.

Direct Mail Lettershop responsibilities included management of CSR team, Estimating, Production planning, Supplier management, and Account management of Business Process Outsourcing firm and 3 Agencies.

Direct Mail and Print Subject Matter Expert assisting in preparing an assessments of and proposal for prospective customers. Evaluating Suppliers and costs to identify revenue/cost save opportunities for Direct Mail to include envelopes, commercial print, in-line and conventional production and postage and postal logistics.

Start up organization developing a marketing ERP platform - I provided print and mail related workflows and production cost estimates for integration into the software. Also managed sourcing and production of saddle stitched booklets and mailings..

Actively engaged in New Business Development, Procurement, RFP responses, Supplier Management, Production Planning, estimating internal and external services, margin calculations and staff management of 3 – 5 Estimators. Additional duties included Account Management for CSAA and AT&T Procurement teams.

Responsibilities included maintaining and enhancing PSA Salesperson relationships, Supplier Management, Sourcing, Estimating, RFP responses, Capacity planning and managing a staff of 3 – 5 Estimators in a BPO, Business Process Outsourcing environment. PSA significant Customers included Bank of America, Capitol One Bank, AOL and Nationwide Insurance.

Grey Ink -- Account, Supplier and Production Management responsibilities servicing Grey Direct Agency, J.P. Morgan Chase and Bell South for Direct Mail/Print Marketing projects. Managed a staff of 32+/- CSR/PM’s, worked with both Customer Marketing and Corporate Procurement teams, conducted annual comprehensive RFP/Sourcing events and maintained beneficial working relationships.