Rusty Stanaway Email & Phone Number

Greater Spokane Area

Senior desktop support analyst at a regional health system that includes 2 hospitals and approximately 30 clinics with an install base of approximately 5,500 user devices and associated peripherals. Ethernet wired and wireless, PC desktop/laptop/tablet hardware, Windows O/S, MS Office plus numerous and varied business and healthcare software applications. Recently led the Windows 10 Upgrade Project for the region and have developed an PC lifecycle program focused on Windows 11 readiness.

United States

• Making small businesses more profitable by recommending changes to existing equipment, processes and technology improvements to increase efficiency and the bottom line. • Personalized computer and network installations and repairs, including Windows upgrades and wireless installs, for SOHO's (small offices/home offices).• Large-scale IT deployments and desktop refresh projects.

Staging, configuring, installing and troubleshooting desktop, laptop and tablet computers, both wired and wireless, at a large local hospital on a Windows Server network.

Corporate technology specialist tasked with analyzing all potential IT products and systems being considered for nationwide service. Technical liaison for large accounts. Provided technical and product support to national tech support group and field technician workforce. Created technical documentation and training courses. Created and maintained technical websites. Advised logistics group on spare parts requirements and sparing levels.

Technical Specialist at corporate level providing support to tech support engineers, field technicians and sales team. Evaluated new technology and products. Wrote technical documentation. Produced technical training courses. Conducted failure analysis and developed solutions. Designed and installed computer networks.

New product implementation working on a cross functional team driving DfX input, defining support and logistics strategies, including tool selections, designing and delivering service readiness training. Ongoing support of existing products analyzing performance and working closely with design engineers to improve product reliability. Established and implemented end-of-life processes for older products.