As a Senior Associate at Acceleration Partners, I support the success of large-scale affiliate marketing programs by blending data-driven insights with strategic partnership development. My role focuses on maximizing advertising performance, ensuring compliance, and fostering innovation within client portfolios.- Analyzed program performance using tools like Power BI and Excel, delivering actionable insights to clients to optimize campaign results.- Recruited and onboarded diverse affiliates to enhance portfolio reach and presented new partnership opportunities to clients.- Executed administrative account maintenance, leveraging advanced Excel formulas and macros to streamline processes.- Monitored affiliate adherence to program guidelines and regulatory requirements, safeguarding client interests and legal compliance.

For nearly a decade, I have provided personalized LSAT tutoring to help students achieve their law school goals. My approach combines tailored instruction, strategic planning, and mentorship to guide each student toward success.- Delivered one-on-one tutoring sessions, both in-person and online, focused on LSAT preparation.- Designed customized study guides, homework sets, and detailed study schedules to meet individual learning needs.- Coached students through the law school application process, offering guidance on strategy and timing.

At ShareASale, I led efforts to maintain affiliate marketing compliance on a global scale, ensuring alignment with company policies and international standards. My role involved screening hundreds of affiliate applications daily, auditing accounts for adherence to network guidelines, and managing communication with affiliates to address compliance concerns or enforce corrective actions. I also partnered with internal teams and third-party vendors to develop innovative fraud prevention tools, enhance compliance training, and address advertiser or internal concerns. Additionally, I ensured data privacy by investigating potential breaches in line with regulations such as CCPA and GDPR.- Established and standardized compliance guidelines, training programs, and cross-departmental procedures.- Collaborated with engineering, client-facing teams, and external partners to enhance fraud prevention and compliance measures.- Represented the compliance department in corporate audits while leading efforts to align global operations with evolving privacy laws and company policies.- Made extensive use of data analysis tools such as Power BI, SQL, and Excel in order to identify and act on fraudulent/noncompliant trends.

At Cleverbridge, I safeguarded e-commerce transactions by screening approximately 250 orders daily to combat fraudulent activity and ensure legitimate purchases. I proactively analyzed patterns to stay a step ahead of fraudsters, minimizing risk while enhancing the customer experience.- Partnered with all major credit card providers to dispute chargebacks effectively, recovering funds and protecting revenue.- Supported customers through timely responses to disputes and inquiries, blending technical expertise with empathy.- Educated customer service teams on fraud prevention strategies, fostering a proactive and informed environment.

In my role as a Tier II Customer Care Professional at Cleverbridge, I provided advanced customer support for online software purchases while mentoring team members and managing escalated issues. I focused on delivering exceptional service and streamlining operations.- Responded to inbound customer inquiries via phone and email, resolving complex issues with professionalism.- Handled escalated calls and emails, acting as a point of expertise for challenging cases.- Provided training and guidance to lower-tier representatives, fostering team growth and knowledge sharing.- Performed higher-level administrative tasks to ensure smooth operations and efficient resolution of customer needs.