Responsible for the IT Managed Services customer base and our data services engineer team. I am very dedicated professional possessing extensive information technology and management experience. My knowledge in many facets of business along with an innovative, analytical, creative and entrepreneurial mindset provide me the tools needed to be a quality leader. I’m truly passionate about my work and always eager to connect with others in related fields of technology and marketing. While I enjoy all aspects of my profession, my favorite stage of any project is working with a client or business leader to understand their business objectives. As we journey through that collaborative process, the ideas start to flow and that’s always the exciting part. I feel there is always a solution to any problem and it is these challenges that inspire my creative thinking.Bachelors degree in Computer Science from the University of South Carolina concentrating in Information Management. Responsibilities and skills include:Business development and customer relationship management.Honored to by selected as technology project manager for the BMW Pro-Am Charity Golf Tournament since 2019.Design and manage product portfolio to create multiple recurring revenue streams.Management of field service engineers and help desk servicesProject management and consulting services to generate billable project workCreate business solutions that benefit both customer and our goals.Create visuals of computer networks and business solutions to aid in customer understanding.Experience with the complete product portfolio and manage team education curriculum. Multi-layer security approach protecting data, networks, endpoints and users.Business continuity and disaster recovery - Barracuda - DattoWireless access point management - Engenius TechnologiesCloud workspace solutions – work anywhere, anytime, any device.Video surveillance Microsoft 365 Voice networks - Star2Star

Facilities management/janitorial service company with over 3000 employees servicing 200+ accounts across the United States.Managing all levels of information technology helping organization reach new heights. Principal goals of keeping company on a positive path for growth with technology and business system needs. Supporting end user community with training, growing a mobile workforce and offering business intelligence are leading areas of focus. Monitoring and enhancing network security procedures. Designed internal cloud-based supply order system resulting in increased accuracy and efficiency in delivering supplies to customer account sites. Created Qlikview app as reporting tool for collected data.Managed the conversion from As400 environment to a virtual VMware Windows Server 2008 platform utilizing SANS storage, and offsite backup for disaster recovery.Implemented Qlikview Business Discovery platform to create executive dashboards and provide data analysis in real time for improved decision making. Efficiently utilized outsourcing for specific application projects which allowed for smaller full time staff to successfully support over 175 users locally and remote. Ensured network, system and data availability and integrity through preventative maintenance and upgrades.Recommended architectural improvements, design solutions and integration solutions. Provided hands-on support for end users.

Pinnacle Staffing is sister company to IH Services, Inc. and located with in same physical building. I.T .management mirrors that of IH Services with the addition of support for multiple staffing packages in corporate and remote sites.

4Balance Fitness Experience is a small group training facility focusing on the four essential needs of personal training: CARDIO, NUTRITION, STRENGTH, and WELLNESS. Small group training offers the benefits of having your own trainer…at a fraction of the cost of private training. The Cure for the Common Gym.Developed and designed business model to support 200+ guest memberships. Managed team of certified fitness trainers and administrative staff with daily operating procedures.Utilized open book management plan sharing cash flow, P&L, budgets and marketing strategies. Implemented software for membership management, customer services, retail POS, nutritional support and body composition assessments.Marketing responsibilities with social media, graphic design of print/promotional materials, web design, and email blasts. Ensured all guests received a great fitness experience with a clean environment, quality training, proper equipment and motivational support.

Managed various IT developmental programs that would help the organization reach newer heights. Support for end users and growing mobile workforce. Monitored network security and supervised the entire network system of the organization. A leader in innovative ideas and the latest technology.Qualified ISO 9001 auditor, SQL 7.0 Administration certified

Application and database system design and implementation.System analysis; Database adminstration; programming; user training; project management

An apparel industry with approximate annual sales volume of $250 million.Supervised a major downsizing project from Honeywell BULL mainframe to a NOVELL LAN-environment with over 250 workstations; Clipper 5 was the front end development language of choice; Btrieve was the data-base backend. COBOL programmer.