Richard Stone-Johnston Email & Phone Number

Leamington Spa, England, United Kingdom

Providing specialist advice to energy customers.

Royal Leamington Spa, Warwickshire, United Kingdom

Dealing with Energy Ombudsman (OSE) referrals to achieve complaint resolution. Duties also include, preparing case files, reviewing OSE proposals, customer contact, complaint investigation, disparity analysis for complaint stages, stakeholder management, service improvement.

Warwickshire

Ensured that effective complaint resolution was applied to final stage complaints , recording all contact associated to the complaint within a dedicated complaint system.

Stratford Upon Avon

Provided training and coaching to Case Managers dealing with probate and support to the business on a variety of projects.

Royal Borough Of Kingston Upon Thames

Supported the Customer Contact Centre, Corporate Complaints & Freedom of Information process for Kingston Council by identifying training needs through various Quality Assurance activities and by delivering training projects when required. Also provided assistance with the day to day operations to ensure that performance targets were achieved.Awards:Best Complaint Management TeamLondon and South East Contact Centre ForumMay 2014Awarded in recognition of the… Show more Supported the Customer Contact Centre, Corporate Complaints & Freedom of Information process for Kingston Council by identifying training needs through various Quality Assurance activities and by delivering training projects when required. Also provided assistance with the day to day operations to ensure that performance targets were achieved.Awards:Best Complaint Management TeamLondon and South East Contact Centre ForumMay 2014Awarded in recognition of the transformation of Kingston Council's Complaints Management Service Show less

Royal Borough Of Kingston Upon Thames

Working within the Customer Contact Centre as a Customer Service Advisor. Main duties including delivering first class customer service in a front line capacity via telephone and correspondence customer access points for the Directorates of Environmental Services, Planning & Transport.

Royal Borough Of Kingston Upon Thames

Worked in the newly established Customer Contact Centre for Kingston Council as a Customer Service Advisor. Duties including delivering first class customer service in a front line capacity via telephone and correspondence customer access points for the directorates of Environmental Services, Planning & Transportation.

Assisted patients in hospitals throughout the UK to choose hospitality packages for television, internet and phone, providing comfort during their stay.

Liverpool, Bootle

Team Leader - Managing a team of 35+ Market Researchers, covering the North West of England.

Liverpool, Bootle

Allocating jobs to Market Researchers. Developing the team's capacity and resilience.

Advanced Diploman In Customer Service Nvq Level 3, Customer Services, Nvq Level 3

Activities and Societies: n/a •Demonstrate an understanding of customer service •Demonstrate understanding of the rules that impact.

Nvq Level 2 Customer Service, Customer Services, Nvq Level 2

Activities and Societies: Customer Services The OCR Level 2 NVQ in Customer Service recognises that employment in the customer service.

Ecdl Intermediate, Computing, Ecdl Intermediate

Activities and Societies: n/a The ECDL Intermediate level course aims to build a general understanding of personal computers.

Certificate In Remedial Massage, Massage Therapy/Therapeutic Massage, Certificate Remedial Massage

Activities and Societies: n/a Advanced Deep Tissue, Sports and Remedial Massage

Gcse'S X 8, National Education Framework, 8 X Pass

Activities and Societies: Mainly conkers 1990 - 1995 8 x GCSE's Including Maths & English