Richard Stone-Johnston Email and Phone Number
Richard Stone-Johnston work email
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Richard Stone-Johnston personal email
Experienced in Public & Private Sector roles focusing on complaint handling. Recent experience within complaint management and Ombudsman Liaison for Coop Energy.
Octopus Energy Services
View- Website:
- octopusenergyservices.com
- Employees:
- 42
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Energy SpecialistOctopus Energy Services Sep 2019 - PresentLeamington Spa, England, United KingdomProviding specialist advice to energy customers.
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Ombudsman Liaison-Executive Customer RelationsThe Co-Operative Energy Sep 2017 - PresentRoyal Leamington Spa, Warwickshire, United KingdomDealing with Energy Ombudsman (OSE) referrals to achieve complaint resolution. Duties also include, preparing case files, reviewing OSE proposals, customer contact, complaint investigation, disparity analysis for complaint stages, stakeholder management, service improvement. -
Customer Relations AdvisorThe Co-Operative Energy Jan 2016 - Sep 2017WarwickshireEnsured that effective complaint resolution was applied to final stage complaints , recording all contact associated to the complaint within a dedicated complaint system.
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CoachChorus Law Jun 2015 - Dec 2015Stratford Upon AvonProvided training and coaching to Case Managers dealing with probate and support to the business on a variety of projects. -
Performance & Quality CoordinatorRoyal Borough Of Kingston Upon Thames Feb 2012 - May 2015Royal Borough Of Kingston Upon ThamesSupported the Customer Contact Centre, Corporate Complaints & Freedom of Information process for Kingston Council by identifying training needs through various Quality Assurance activities and by delivering training projects when required. Also provided assistance with the day to day operations to ensure that performance targets were achieved.Awards:Best Complaint Management TeamLondon and South East Contact Centre ForumMay 2014Awarded in recognition of the… Show more Supported the Customer Contact Centre, Corporate Complaints & Freedom of Information process for Kingston Council by identifying training needs through various Quality Assurance activities and by delivering training projects when required. Also provided assistance with the day to day operations to ensure that performance targets were achieved.Awards:Best Complaint Management TeamLondon and South East Contact Centre ForumMay 2014Awarded in recognition of the transformation of Kingston Council's Complaints Management Service Show less -
Customer Service AdvisorRoyal Borough Of Kingston Jun 2010 - Feb 2012Royal Borough Of Kingston Upon ThamesWorking within the Customer Contact Centre as a Customer Service Advisor. Main duties including delivering first class customer service in a front line capacity via telephone and correspondence customer access points for the Directorates of Environmental Services, Planning & Transport.
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Customer Service AdvisorSource 4 Personnel Solutions Limited Jun 2009 - Jun 2010Royal Borough Of Kingston Upon ThamesWorked in the newly established Customer Contact Centre for Kingston Council as a Customer Service Advisor. Duties including delivering first class customer service in a front line capacity via telephone and correspondence customer access points for the directorates of Environmental Services, Planning & Transportation. -
Customer Service AdvisorHospedia Ltd May 2006 - Mar 2009Assisted patients in hospitals throughout the UK to choose hospitality packages for television, internet and phone, providing comfort during their stay.
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Operations Team LeaderResearch International Apr 2004 - Apr 2005Liverpool, BootleTeam Leader - Managing a team of 35+ Market Researchers, covering the North West of England. -
Operations Co-OrdinatorResearch International Mar 2003 - Apr 2004Liverpool, BootleAllocating jobs to Market Researchers. Developing the team's capacity and resilience.
Richard Stone-Johnston Skills
Richard Stone-Johnston Education Details
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Kingston Adult EducationNvq Level 3 -
Kingston Adult EducationNvq Level 2
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British Computing SocietyEcdl Intermediate
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Brandon Raynor'S School Of Natural TherapiesCertificate Remedial Massage
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Neston County High School8 X Pass
Frequently Asked Questions about Richard Stone-Johnston
What company does Richard Stone-Johnston work for?
Richard Stone-Johnston works for Octopus Energy Services
What is Richard Stone-Johnston's role at the current company?
Richard Stone-Johnston's current role is Energy Specialist - Octopus Energy.
What is Richard Stone-Johnston's email address?
Richard Stone-Johnston's email address is ri****@****gy.coop
What schools did Richard Stone-Johnston attend?
Richard Stone-Johnston attended Kingston Adult Education, Kingston Adult Education, British Computing Society, Brandon Raynor's School Of Natural Therapies, Neston County High School.
What are some of Richard Stone-Johnston's interests?
Richard Stone-Johnston has interest in Children, Civil Rights And Social Action, Environment, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Richard Stone-Johnston known for?
Richard Stone-Johnston has skills like Public Sector, Stakeholder Management, Training Delivery, Change Management, Local Government, Performance Management, Quality Assurance, Business Process Mapping, Policy, Coaching, Service Delivery, Team Leadership.
Who are Richard Stone-Johnston's colleagues?
Richard Stone-Johnston's colleagues are Sabrina Götze, Bilal Usman, Mohammad Usman, Kane Gheytasi, Joseph Hutton, Joshua Hayward, Daniel Rowley.
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