Rick Straub work email
- Valid
- Valid
- Valid
Rick Straub personal email
- Valid
Rick Straub phone numbers
An IT professional with over 20 years of service delivery experience, managing global projects and helping business segments with process improvement. My strength is the ability to work with users and developers to create a team environment that fosters communications. My role as consultant and analyst is to develop and document IT processes to ensure the business requirements are met. I have worked with many great companies and teams with one goal in mind, to use best practices to improve existing processes and customer service.Training:• Bachelor of Science (Kennesaw State University)• Associate in Business Administration• ITIL v3 Foundation Certification • Sigma Green Belt Training • Business Analysis Skills Certification • Microsoft Certified Professional • Certified Grant Writer • Author/Publisher Specialties: Process improvement using best practices,Business Requirements DocumentingIncident managementProblem Management,Change Management,Project Management,Application development through SDLC
Straub Publishing
-
It Analyst And Workflow Consultant And PublisherStraub PublishingBlairsville, Ga, Us
-
It Analyst / Workflow Consultant And PublisherStraub Publishing Jun 2007 - PresentNorth GeorgiaResponsible for identifying issues and implementing solutions through optimized processes• Analyze business needs to develop clear, value driven solutions throughout SDLC• Document user needs including workflow and application functions• IT technical assistance documenting, acceptance testing and implementing new processes• Provide expert single point of contact for users, developers, team members and stake holders• Published documentation to intended audience (books, processes, and articles)
-
Business Systems ConsultantWells Fargo Dec 2016 - Dec 2020RemoteContract position through Apex Systems (Three Separate Assignments)• Bank Middleware vulnerability remediation• Technical, security, configuration, Release, Data management Compliance• Service Asset and Configuration Management (SACM)• Process development/improvement and governance• Integrated MW portfolio management, communications, reporting -
Passenger ConductorBlue Ridge Scenic Railway Jan 2000 - Jan 2017Blue Ridge, GeorgiaResponsible for safe operation of tourist excursion and maintaining public relations• Qualify annually for position of Passenger Conductor • Provide leadership during scheduled trips• Ensure passengers experience a relaxing journey on a historical mountain rail route• Author of railroad books. Titles include Along the Way, Railroading series 101, 102 and 103. -
It Business AnalystEnercon Services Aug 2015 - May 2016Kennesaw, GaSupport IT with documented processes, checklists and Introduce standards to streamline workflow.• Developed business and functional requirement templates for development team • Deep dive document and analysis of current application to be migrated to standard ERT system• Identified and mapped data linkages to all applications that provided holistic environment view • Created Incident, Problem & Release Management processes for ITIL implementation• Implemented Change Management and CAB Process to improve IT efficiencies -
Business AnalystHewlett-Packard Mar 2015 - Aug 2015Alpharetta, GeorgiaContract Position through Kforce . HP Separation platform migration . Tracking migration progress of multiple application tenants . Consult with stakeholders on internal processes . Coordinate Shared Service team resources -
Supplier Technology Risk Assessment And Governance AnalystSuntrust Bank Jun 2014 - Mar 2015Atlanta, Ga. Peachtree CenterContract position through Pyramid Consulting, onsite at SunTrust. . Conduct comprehensive assessments of IT processes and systems of SunTrust supplier vendors. Identify and evaluate technology risks, track remediation process for issue management. Assess internal controls, service delivery capability and make reccommendations. Provide support for Third Party Risk Management program initiatives -
Project Manager / Business Analyst - Enterprise Services ItHp Jul 2012 - Dec 2013Alpharetta, Ga.Contract position through KPIT, onsite at HP. Responsible for all aspects of software deployment from beginning to end through SDLC. Ensured all business baseline requirements were identified and documented. Managed Change request cmplience for Data Center enntity essential environment. Communicated regular status updates and ensure formal signoff of each scheduled phase. Manage deployment of all application tiers in an enterprise level workflow application -
Global Incident Manager, Corporate Center Of ExcellenceThe Coca-Cola Company Sep 2011 - Jul 2012The Coca-Cola CompanyContract position with Atos supporting onsite @ The Coca-Cola Company. Responsible for promoting global best practices as it relates to Incident Management. Provide trending and aging reports to identify the TOP 10 issues accross the organization. Participate in requirements gathering for "Service Now" transition project. Compile a matrix, that outlines current workflow practice differences between regions -
Service Delivery ConsultantHp May 2007 - May 2009Change Management and Problem Management process owner for Radix Support Center . Analyst responsible for identifying opportunities to reduce work and share best practices. Provide adherence to processes that increased service stability . Implemented category codes that improved documentation . Reduced overall service call volume by 40% in 2008. Retained experienced technical staff and realized $80k savings in 2008. Coordinated employee participation that improved work quality
-
It Technical AnalystHp Aug 2000 - May 2007Facilitated weekly operations reviews over technical issues to enhance customer relations and improve support. Led project team in developing Problem Management process for global support Implement a utility that reduced administrative call volume by 40%Promoted leadership, team building, and mentoring to offshore partnersProvided technical resource consulting on various internal projects Developed Web-based utility to automate documentation and tracking of service issues
-
Support Engineering ConsultantHewlett-Packard Jan 1992 - Jan 2000Develop solutions and managed migration of engineer desktop tools for Y2K. Responsibilities include reducing the number of business systems and costs while increasing reliability.• Provided expert level hardware and software technical support on multiple platforms• Managed software changes representing business community and users• Developed automated media patch tracking report that saved two FTE days per month• Managed help desk that remotely administered 130 HP-UX workstations• Consolidated supported applications and reduced 30% of legacy systems
-
Technical Support AnalystTexas Instruments Aug 1979 - Jun 1992Houston, TexasSupport Customer and Service Representatives by telephone. . Manage major accounts, evaluate situations and determine corrective actions. . Administer support systems. . Contributed to support program changes, enhancing uses and creating tools for analysts. . Provide on-site service to customer base in local area on products manufactured or supported by Texas Instruments. Establish high level of quality and performance.
Rick Straub Skills
Rick Straub Education Details
-
Computer Science, Math, Project Management -
Southern Ohio CollegeBusiness Management -
Buckeye CollegeComputer Technology
Frequently Asked Questions about Rick Straub
What company does Rick Straub work for?
Rick Straub works for Straub Publishing
What is Rick Straub's role at the current company?
Rick Straub's current role is IT Analyst and Workflow Consultant and Publisher.
What is Rick Straub's email address?
Rick Straub's email address is ri****@****hoo.com
What is Rick Straub's direct phone number?
Rick Straub's direct phone number is +177052*****
What schools did Rick Straub attend?
Rick Straub attended Kennesaw State University, Southern Ohio College, Buckeye College.
What are some of Rick Straub's interests?
Rick Straub has interest in Human Rights, Science And Technology, Children, Education.
What skills is Rick Straub known for?
Rick Straub has skills like Incident Management, Itil, Change Management, Hp Ux, Sharepoint, Sql, Access, Excel, Microsoft Office, Web Development, Technical Writing, It Service Management.
Not the Rick Straub you were looking for?
-
4interpublic.com, mutualofomaha.com, mercywmw.org, sistersofmercy.org -
2umich.edu, umich.edu -
2yearsofwonder.com, fidelity.com -
Rick Straub
Us Chapter Ambassador At International Institute Of Business Analysis (Iiba®)Towson, Md3baltimore.theiiba.org, vistechs.com, ltsatlanta.com2 +144363XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial