Rick Straub Email & Phone Number

Blairsville, Ga, Us

North Georgia

Responsible for identifying issues and implementing solutions through optimized processes• Analyze business needs to develop clear, value driven solutions throughout SDLC• Document user needs including workflow and application functions• IT technical assistance documenting, acceptance testing and implementing new processes• Provide expert single point of contact for users, developers, team members and stake holders• Published documentation to intended audience (books, processes, and articles)

Remote

Contract position through Apex Systems (Three Separate Assignments)• Bank Middleware vulnerability remediation• Technical, security, configuration, Release, Data management Compliance• Service Asset and Configuration Management (SACM)• Process development/improvement and governance• Integrated MW portfolio management, communications, reporting

Blue Ridge, Georgia

Responsible for safe operation of tourist excursion and maintaining public relations• Qualify annually for position of Passenger Conductor • Provide leadership during scheduled trips• Ensure passengers experience a relaxing journey on a historical mountain rail route• Author of railroad books. Titles include Along the Way, Railroading series 101, 102 and 103.

Kennesaw, Ga

Support IT with documented processes, checklists and Introduce standards to streamline workflow.• Developed business and functional requirement templates for development team • Deep dive document and analysis of current application to be migrated to standard ERT system• Identified and mapped data linkages to all applications that provided holistic environment view • Created Incident, Problem & Release Management processes for ITIL implementation• Implemented Change Management and CAB Process to improve IT efficiencies

Alpharetta, Georgia

Contract Position through Kforce . HP Separation platform migration . Tracking migration progress of multiple application tenants . Consult with stakeholders on internal processes . Coordinate Shared Service team resources

Atlanta, Ga. Peachtree Center

Contract position through Pyramid Consulting, onsite at SunTrust. . Conduct comprehensive assessments of IT processes and systems of SunTrust supplier vendors. Identify and evaluate technology risks, track remediation process for issue management. Assess internal controls, service delivery capability and make reccommendations. Provide support for Third Party Risk Management program initiatives

Alpharetta, Ga.

Contract position through KPIT, onsite at HP. Responsible for all aspects of software deployment from beginning to end through SDLC. Ensured all business baseline requirements were identified and documented. Managed Change request cmplience for Data Center enntity essential environment. Communicated regular status updates and ensure formal signoff of each scheduled phase. Manage deployment of all application tiers in an enterprise level workflow application

The Coca-Cola Company

Contract position with Atos supporting onsite @ The Coca-Cola Company. Responsible for promoting global best practices as it relates to Incident Management. Provide trending and aging reports to identify the TOP 10 issues accross the organization. Participate in requirements gathering for "Service Now" transition project. Compile a matrix, that outlines current workflow practice differences between regions

Change Management and Problem Management process owner for Radix Support Center . Analyst responsible for identifying opportunities to reduce work and share best practices. Provide adherence to processes that increased service stability . Implemented category codes that improved documentation . Reduced overall service call volume by 40% in 2008. Retained experienced technical staff and realized $80k savings in 2008. Coordinated employee participation that improved work quality

Facilitated weekly operations reviews over technical issues to enhance customer relations and improve support. Led project team in developing Problem Management process for global support Implement a utility that reduced administrative call volume by 40%Promoted leadership, team building, and mentoring to offshore partnersProvided technical resource consulting on various internal projects Developed Web-based utility to automate documentation and tracking of service issues

Develop solutions and managed migration of engineer desktop tools for Y2K. Responsibilities include reducing the number of business systems and costs while increasing reliability.• Provided expert level hardware and software technical support on multiple platforms• Managed software changes representing business community and users• Developed automated media patch tracking report that saved two FTE days per month• Managed help desk that remotely administered 130 HP-UX workstations• Consolidated supported applications and reduced 30% of legacy systems

Houston, Texas

Support Customer and Service Representatives by telephone. . Manage major accounts, evaluate situations and determine corrective actions. . Administer support systems. . Contributed to support program changes, enhancing uses and creating tools for analysts. . Provide on-site service to customer base in local area on products manufactured or supported by Texas Instruments. Establish high level of quality and performance.

Bachelor, Computer Science, Math, Project Management

Activities and Societies: Learned how to play golf in the middle of studiesThis education has opened oppurtunities

Associate, Business Management

Activities and Societies: Attended evening classesPublished first technical papers on printer enancements

Associate, Computer Technology

Activities and Societies: Lab instructorWrote my first program on a Dec PDP8